• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

See all photos
How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

See full review
Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user danielu537
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I made a call to customer service with a question. They were very helpful.

Thumbnail of user abigailj726
Utah
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

The process was easy and quick. Half the cost of ordering through my optometrist.

Thumbnail of user rebeccad1725
Minnesota
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

I had great communication even before I knew my contacts would be late arriving.

Thumbnail of user seanw918
Washington
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Got contacts fast. Also got a good deal on mail in rebate. Thumbs up

Thumbnail of user gagee10
Ohio
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Placing the order was fairly easy and received my order of contacts relatively fast.

Thumbnail of user robertg5968
Oklahoma
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Easy to order but took a month to receive my contacts in the mail

Thumbnail of user shellies64
Georgia
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

I compared the prices of multiple companies online and 1-800-Get-Lens has the best prices and an amazing rebate offer. If you're looking for a good deal, you have found it.

Thumbnail of user alyssaa237
Wisconsin
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

It was easy, simple, love doing it from the comfort of my home. I will be ordering from them again.

Thumbnail of user mariew843
Florida
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

There shouldn't be a character requirement on user submitting a review if they don't want to

Thumbnail of user estherm392
Colorado
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Ordered on the 18th of July and received on August 10. Almost 4 weeks for delivery.

Thumbnail of user darrens533
North Carolina
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

The cost of the contacts were way too expensive. Processing fee is ridiculous and 1-800-contacts does not charge for shipping. Will not come back!

Thumbnail of user gabriellez24
Georgia
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Everything was quick and easy to order and arrived right when I needed them!

Thumbnail of user emilliew
Washington
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

Ordered for the first time and was easy and received my contacts quickly

Thumbnail of user deniser2232
Washington
1 review
0 helpful votes
  • Send Message
November 8th, 2024
Verified purchase

Very easy to use and understand. Good prices and quick turn around time.

Thumbnail of user mattheww2924
California
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Great experience! Will use it again! I enjoyed my experience with this company!

Thumbnail of user shawnd882
New York
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

They contacted my eye doctor to verify my prescription. Super easy and fast.

Thumbnail of user brettp435
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

Perfect fit and I love them
Quick shipping and very easy to order

Thumbnail of user bobbyb919
Georgia
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

The delivery time (over 2 weeks) seemed absurdly long in the modern world.

Thumbnail of user irak80
New York
1 review
0 helpful votes
  • Send Message
November 10th, 2024
Verified purchase

Good product. Good delivery. The gas permeable lenses are just what I wanted.

Thumbnail of user arc17
New York
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

My order arrived later than estimated. In future will order earlier to accommodate.

Thumbnail of user reannag6
Colorado
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

So far so good, but would like to receive my rebate before fully answering.

Thumbnail of user barbiep32
Washington
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

The website was confusing but I ordered via the phone. My contacts arrived quickly and well packed. I thought the business was "1-800-CONTACTS" and never knew about 1-800-GET-LENS.

Thumbnail of user jonathanh1565
Tennessee
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

After calling them 2 days after I put my order in they finally agreed to ship my contacts.

Thumbnail of user kellys2616
Mississippi
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

So quick and easy I could hardly believe it. Why would some have to pay a fitting fee, when this is so convenient.

Thumbnail of user molliep61
California
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

Great! Very easy and simple to order. Would recommend to a friend.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

How do I know I can trust these reviews about 1-800-GET-LENS?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 1-800-GET-LENS?