• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user stephanies5055
New York
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Make sure you are prepared to get 100 phone calls to confirm.

Thumbnail of user leilaniec2
Virginia
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

The item was delivered fast and it was very accurate! Thank you!

Thumbnail of user haleys301
Mississippi
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

Easy to purchase, got to me in a timely manner. No complaints

Thumbnail of user williamm8103
Florida
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Very pleased and will order again. Excellent service and product is great.

Thumbnail of user joannh453
New Jersey
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Very easy to place order great price and quick delivery, very pleased.

Thumbnail of user chuckg228
Pennsylvania
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Good quick easy. I'll use 1800 contacts again. Rebate was made easy

Thumbnail of user stephenc2633
South Dakota
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Good the delivery was longer than expected but the product is awesome

Thumbnail of user andreag1372
Texas
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

It was easy to order my contacts had not issues. The product was received with no issues.

Thumbnail of user livc21
North Carolina
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I am happy with the customer service because the contacts lenses were delivered quickly!

Thumbnail of user jacobs1879
Ohio
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Received my contacts before I thought that I would. Shipping was fast.

Thumbnail of user marisolm192
Illinois
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

It was my first time ordering from this company, and I am satisfied with how quick and easy it was.

Thumbnail of user arics21
Tennessee
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Good place to get your contacts. Just place your order and then wait for the delivery.

Thumbnail of user christinb40
Christin B.
Florida
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I appreciate the ability to get my prescription refilled quickly. I was able to order online.

Thumbnail of user tiffanyr729
Indiana
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Thank you for all your help getting my contacts for me. You guys were so helpful.

Thumbnail of user karenw5705
Florida
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Received my order in three day. Fast service would order again.

Thumbnail of user mattk991
Florida
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Made sure I had the correct and accurate prescription and lenses

Thumbnail of user jasond2986
New York
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Easy and quick getting my contacts ordered and delivered. Super simple

Thumbnail of user raygenr1
Indiana
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Easy to order and great service with wonderful selection and prices!

Thumbnail of user prisilac3
Pennsylvania
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Happy with the service, didn't have to go with the eye doctor, would buy again

Thumbnail of user sophiec248
Massachusetts
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I got my contacts when they said they would arrive. They came in a box.

Thumbnail of user alenn4
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

How to call in change in the prescription and actually talk to a person by the second prompt.

Thumbnail of user palomal11
North Carolina
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

So amazing so fun loved it will be ordering so many more times again

Thumbnail of user laurieb1345
Maine
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Easy to order and shipped out in good time and shipped the right product

Thumbnail of user arjana3
Illinois
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

The transaction was fine. The rebate process is an inconvenience.

Thumbnail of user reneew589
California
2 reviews
0 helpful votes
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November 6th, 2024
Verified purchase

I was able to get hard to find lenses and the service was excellent!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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