• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

See full review
Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user kiac48
Texas
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I received my contacts, they look great!
Fast delivery. Love it!

Thumbnail of user emilyg1331
Nebraska
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Great customer service and easy to use website. I definitely be ordering contacts from here again!

Thumbnail of user erinf410
Virginia
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

The process was fast, affordable, and easy! I would absolutely recommend this. No complaints.

Thumbnail of user ciroc17
New York
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Process was easy, received order in a timely manner and pretty smooth overall

Thumbnail of user karenc4553
Virginia
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

One of a few sites that still sold the dailies I need, great rebate, and fast shipping!

Thumbnail of user joshuam1805
Tennessee
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Good. Pretty quick delivery. We will see if rebate works or not.

Thumbnail of user phineast
Massachusetts
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Easy fast and helpful when I put in the wrong thing for order.

Thumbnail of user calebd180
California
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Really good service. I liked the customer call center they were nice

Thumbnail of user gregoryf652
Missouri
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Very Helpful! Price great!

Wish shipping could be a bit faster …

Thumbnail of user tracyw1095
Tennessee
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Great service and prices. Received them sooner then expected

Thumbnail of user michaelp7468
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fast and easy ordering. I would recommend this site to everyone using contacts

Thumbnail of user georged1572
New York
1 review
0 helpful votes
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October 24th, 2024
Verified purchase
• Updated review

Great site and easy to work through. Will definitely use again

Great service
June 8th, 2024
Verified purchase
• Previous review

Got my contacts very fast… would definitely recommend to to anyone who needs refill on their eye prescription

Thumbnail of user maryh6697
Colorado
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Quick and easy. Wish I didnt have to mail in a rebate, but I will

Thumbnail of user susieg127
Nevada
2 reviews
0 helpful votes
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September 11th, 2024
Verified purchase

Great given time. And I would definitely use this website again.

Thumbnail of user jesss463
Oklahoma
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Contacts arrived as expected and on time. No issues or complaints.

Thumbnail of user robm1145
Colorado
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Good respect for customer service and clear explanations of how to use it.

Thumbnail of user avam186
New Jersey
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

My daughter is happy with this purchase. Will definitely order again from them!

Thumbnail of user juliannat17
Alaska
2 reviews
0 helpful votes
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September 9th, 2024
Verified purchase

1-800-Get-Lens provided quick and helpful customer service. Thank you!

Thumbnail of user kielem3
North Carolina
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Easy to order and find what I need! Thanks so much for your help.

Thumbnail of user aaronc1111
Florida
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Good. Delivery was good, website was good. Will use from now on.

Thumbnail of user saras1989
New Hampshire
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Lens were supposedly back ordered from mfg. I r
Paid extra for overnight delivery ($25) My contacts tools over 2-1/2 weeks to come and when they shipped since it was a Friday they didn't come till Monday. It was never communicated that overnight did not include weekends.
I was not compensated in any way for the extremely long wait and the inaccurate shipping details I was provided.

Thumbnail of user lancec265
Virginia
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Took a little long to receive but over all satisfied, so on the whole a positive experience

Thumbnail of user allenb609
Washington
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

It was so easy and straightforward to order my contacts, and they arrived just like promised.

Thumbnail of user lisao1426
Florida
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Quick delivery! Lov my contacts. Never ordered these. Ver close to what I had used before

Thumbnail of user claired369
Maryland
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Easy to put in order. Best deal I've even gotten on contact lenses.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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