• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user brendas2801
South Carolina
2 reviews
0 helpful votes
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July 30th, 2024
Verified purchase

1st a problem with the website not letting me checkout. Couldn't ise coupon codes
2 longer than expected wait for delivery

Thumbnail of user anthonyb2258
New Jersey
2 reviews
0 helpful votes
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September 3rd, 2024
Verified purchase

Good experience. Easy to use website interface. Shipped fast. Price as competitive.

Thumbnail of user marlenek40
Virginia
3 reviews
0 helpful votes
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September 3rd, 2024
Verified purchase

Got the lenses I needed at a better price than any other website.

Thumbnail of user ceciliap87
Alabama
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

Easy ordering and received in a timely manner, no problem.Thanks

Thumbnail of user reubenm92
Washington
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

Quick shopping, great shipping, exactly what I wanted and right on time.

Thumbnail of user ac1228
Indiana
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

It was easy to pick my provider and have my script authorized.

Thumbnail of user danielm5207
Ohio
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

It took 5 weeks AFTER they said my order had shipped. No communication and their only response was "we will email you." I understand things are delayed, but you should probably update people.

Thumbnail of user kevine1101
Florida
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Easy, affordable, and arrived swiftly! Great product that saves money and time.

Thumbnail of user jacoba603
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Buying my contacts was very simple and I got them very quickly!

Thumbnail of user maries1362
Washington
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Ordering was easy. Quick delivery. Much less expensive than ordering through my eye doctor for the exact same contacts.

Thumbnail of user codym496
Texas
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Ordered contacts and received correct order in just a few days.

Thumbnail of user nicoles2745
Pennsylvania
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

My contacts arrived before they were supposed to. I was very satisfied.

Thumbnail of user thelmad48
Alabama
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

They were extremely helpful in receiving my lenses. They came in about 6 business days.

Thumbnail of user dianep2136
Arizona
2 reviews
0 helpful votes
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June 11th, 2024
Verified purchase

1-800-GET-LENS was exactly what I needed! When ordering my contacts through my vision care specialist was too expensive, I thought I'd try a cheaper route. I searched online and was pleasantly surprised with how easy it was to navigate the website and order contacts. The best part was the price! Thank you! I'll be ordering from 1-800-GET-LENS from now on.

Thumbnail of user addisonw63
Ohio
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Shipping took entirely too long. Thank goodness I bought from the eye doctor to get us by until these arrived over a month later.

Thumbnail of user kylerk10
Texas
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

They were very helpful. They called my optometrist to help make sure I had the right prescription.

Thumbnail of user carissaa35
North Dakota
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I placed my order and received it within a few days. They also offered a nice rebate and saved me a lot of money!

Thumbnail of user justina752
Pennsylvania
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

It was not the best but it was not the worst. Could have been better but could have been worse.

Thumbnail of user kristih367
Florida
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Pleasant, but was not 2 day shipping like I paid for. Very misleading.

Thumbnail of user alinab117
New York
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

.very late,……….,………………………….,,,……….,,,,.,.,…….,,,,,,

Thumbnail of user sheenac77
Arkansas
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

My order was exactly what was ordered and arrived in a timely manor. Will definitely order with them again.

Thumbnail of user emilyb1732
New York
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Cheaper than ordering through doctors office. Also simple and easy to order online.

Thumbnail of user emilym2264
Florida
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Shipment was super slow could have been faster but I'm satisfied with my order.

Thumbnail of user jenniferm6249
Oregon
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

My second year ordering from here and it's quick, easy and always accurate.

Thumbnail of user dereks777
Virginia
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Everything was streamlined from start to finish. Time is money and they saved me hours!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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