• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user maryp3995
Washington
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Ok. Online shopping was easy. Hard to find contacts but expensive. I would buy from them again. Love their rebate.

Thumbnail of user francesl522
Florida
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I had a wonderful experience. The site is convenient, and classy.

Thumbnail of user jordanw616
Minnesota
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Received as described.
They are working correctly
Thank you.

Thumbnail of user georgettam5
Texas
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

It was easy to order my contacts and I received them quickly.

Thumbnail of user ariannam77
California
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

$259 was attempted to be taken out of my bank account unauthorized by myself and without explanation. I ended up cancelling my card and such due to it being flagged for fraud due to this.

Thumbnail of user alana863
Kansas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Order process was easy to navigate. Lenses arrived quickly!

Thumbnail of user taylorm747
Illinois
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Quick and efficient way to get my contacts, ordering online was easy

Thumbnail of user tarrac6
New York
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Easy and quick no complaints from me. I was able to place the order with ease. And it shipped quick

Thumbnail of user katelynneb1
Georgia
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

They came super fast, and the price was just right! I'll be ordering again when I run out of contacts.

Thumbnail of user mindye47
Nevada
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

The price went up when I checked out, other than that everything was great.

Thumbnail of user michaeld7694
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Only sent me 3 boxes for my left eye. I ordered 8.4 boxes for each eye, so you owe me 6 lenses

Thumbnail of user selenaj50
Ohio
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Easy to use and fast delivery, happy with my order and will use again

Thumbnail of user ivelisser33
Florida
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I had a problem when I did the order online and because they were not able to process, someone called and explained what was happening and the was able to help me.

Thumbnail of user gracem982
Pennsylvania
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Great. Very easy and quick service. Happy I picked your company.

Thumbnail of user tobyo27
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Great customer service and the product exceeds expectations.

Thumbnail of user shawnav30
Texas
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

So worth it, the most comfortable contacts I've ever had. Super fast shipping! Couldn't ask for better service / product. I am forever a customer at this point! 🙂

Thumbnail of user sherryp568
Pennsylvania
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Great. I will definitely order again. And I liked them being delivered to my home.

Thumbnail of user alissal39
Washington
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

It was really easy to order and the arrival time was perfect!

Thumbnail of user cheriel98
Florida
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Order contacts last minute and received them in less than a week

Thumbnail of user tylern318
Virginia
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Order took a longer amount of time than most orders to receive

Thumbnail of user heatherh2316
Mississippi
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Rebate is almost impossible to redeem - still trying - please help

Thumbnail of user reginaz43
Florida
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

The Price I paid not as advertised due to their added charges.

Thumbnail of user luisb574
Massachusetts
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Great! I'm buying again in this online Store!
Only took them a week to deliver

Thumbnail of user bradyr64
Florida
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Great experience with ordering, rx verification, and shipping

Thumbnail of user alyssam484
New Jersey
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Pleased with my purchase! Delivery was quicker than I was expecting

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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