• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 854 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
667
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (854)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user stephanier2243
Tennessee
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Was delivered in a timely matter, and I'm happy with my lenses.

Thumbnail of user kristan86
Florida
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

So far the ordering was easy however I need to return for another product hopefully it will be as easy as it was to order!

Thumbnail of user lidiannaa
Georgia
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

This is going to be my only way of getting contacts now!

Thumbnail of user sandrao1182
New York
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Website was user friendly, customer service spot on. Pricing phenomenal, I will continue to use them, and recommend them to others.

Thumbnail of user giac41
Tennessee
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

………………………………………………………………………………………………………………………………….

Thumbnail of user valeriav64
California
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

……………………………………………….//////……….//:::::,, :/: :::::::::

Thumbnail of user chelsear233
Oklahoma
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

They were delivered the day they said they were going to and it was in a fast and timely manner.

Thumbnail of user a.l16
Georgia
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

No problems at all. Very happy with my experience. They contacted my doctor and confirmed my prescription.

Thumbnail of user pamelad1741
California
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

It was so easy to place my order, shipped on time.

Thumbnail of user wendyh1173
Georgia
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Everything was smooth and I was kept informed about my product

Thumbnail of user miguelh210
Costa Rica
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

It seems like a scam to me that they sent me 30 boxes of contact lenses that I bought, with an expiration date of less than one year. Why130 didn't they warn me before shipping the glasses? They send me what they have to throw away. Abusive

Thumbnail of user wesleyanf
California
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Great experience fast delivery and good price. A lot cheaper than other places.

Thumbnail of user garyd1445
Florida
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

Excellent shopping experience.I am glad I came across your website.I will be shopping with you guys from now on! My only thing is: I would like the boxes marked "L" and " R" for convenience!

Reason I chose this business:

To be honest, the rebates caught my eye when I did a Google search.

Thumbnail of user maxwellb94
New York
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

--_-------------------------------------------+-hi

Thumbnail of user marlag108
New York
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

First my order was switched delivery date after I got a delivery date saying they didn't have the ones I needed at time, also very expensive. Will not order from here again

Thumbnail of user beverlyb1282
Missouri
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Delivery on time. Price was good.
Responsiveness was good.

Thumbnail of user jenniferh4868
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The shopping experience itself was great, but the rebate situation is very annoying.

Thumbnail of user vs333
Oregon
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The man who helped me with my order was efficient and helpful. Good job.

Thumbnail of user pamp312
New York
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

I've ordered before & always receive prompt delivery

Thumbnail of user aubreyc95
New York
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

This was my first time ordering. It's Fast and easy! Wish I did this years ago!

Thumbnail of user karonl9
New York
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

First time using this online lens buying was seemless quick and easy. However I thought I was getting the lenses I order were in a silver box not white

Thumbnail of user kennethw1379
Belize
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

The checkout procedure seemed a little harder than it needed to be and I didn't realize until I hit the enter button that the $85 discount is not a discount at all, but a prepaid charge card that you may or may not get in 10 to 12 weeks if you jump through all the hoops, they require in the application.

Reason I chose this business:

Not the lowest price but still competitive and I just got tired of shopping. Especially the ones that add a $186 processing fee to mail 4 boxes of contacts:-)

Thumbnail of user markt2603
Louisiana
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

It was a pleasant surprise to find out that 1-800-GET-LENS was able to fill a prescription for Rigid Gas Permeable lenses. Ordering was simple, price was good, delivery was fast and lenses fit perfectly.

Thumbnail of user rainelles
North Carolina
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Very easy to order and my downloaded prescription made it even faster, prices was very reasonable also

Thumbnail of user amitl14
North Carolina
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

First time I've used this company and very happy with how quickly it came after they verified my optometrist prescription which was also very quick.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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