• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user christinep1954
Florida
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Easy to order, fast shipment, very pleased. Will order again.

Thumbnail of user georged1643
Virginia
1 review
0 helpful votes
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Thumbnail of user maryt4363
Colorado
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I like the fast and friendly service I received. I will be ordering again in the future

Thumbnail of user amandap1948
Michigan
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I was happy with my overall experience. My prescription was expired and they still sent my contacts

Thumbnail of user nicolej1346
Utah
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I received my lens thank you! I got them after my prescription was confirmed by my optometrist!

Thumbnail of user andrewh3223
Minnesota
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Fast shipping. Good to see again. Will do expedited shipping next time. Thanks again!

Thumbnail of user alexisw565
Texas
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Amazing app to use. Highly recommended. A breeze to use. I'll order again!

Thumbnail of user nicolew2153
Texas
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Ordering was seamless and delivery was very quick. Correct color and prescription.

Thumbnail of user pz44
New Hampshire
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

How many of these notices are you going to send? Enough already! Enough already! Enough already!

Thumbnail of user lindseyt151
Tennessee
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Quickly, quickly, and efficiently, I received my contacts.

Thumbnail of user emilf37
Rhode Island
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Seamless experience and timely delivery and appropriate pricing

Thumbnail of user isabellal313
Illinois
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

They are great! The contacts work great and they were the correct prescription.

Thumbnail of user aprila433
Texas
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I received my items I just wish I would have received tracking information

Thumbnail of user kjyref
Arkansas
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The site was easy to navigate.
The process of buying was easy.
The prices are fair.

Thumbnail of user alanmarkb
Illinois
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Placed order easy enough and received almost as quick.
Thanks for the great service

Thumbnail of user davidb17307
New York
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

See title of review. Will likely switch back to 1-800-Contacts.

Thumbnail of user trents243
Tennessee
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Got what I ordered and they were able to pull my prescription from a small amount of information.

Thumbnail of user susanv1627
Massachusetts
3 reviews
0 helpful votes
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November 16th, 2024
Verified purchase

Contacts were easy to order and the shipping time was reasonable.

Thumbnail of user elizabethh4572
New York
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I contact customer support and they help me finalize my order

Thumbnail of user jennifert3885
Kentucky
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Very easy process and fast shipping will definitely order from here again

Thumbnail of user marks11006
Missouri
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Great service, got on time, easy to order, thank you very much

Thumbnail of user matthewb4260
California
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Was easy to order and got my contacts before I expected them.

Thumbnail of user annab3129
Virginia
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Great and easy to use…………………………………………………………………………. …… ….

Thumbnail of user mayas234
New Hampshire
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Took too long to arrive with no updates on tracking, thought it was a scam

Thumbnail of user shoshanag10
Virginia
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Super fast and easy! Thank you so much! Will definitely use again

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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