• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user deannaw460
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Quick and easy process, will use again if needed. Can't wait for the rebate

Thumbnail of user christopherf2205
New York
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Very good customer service helpful will order again i am sure

Thumbnail of user nb409
Washington
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

I had a concern about the delivery and Customer Service quickly replied to my email.

Thumbnail of user kathryna1122
Washington
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Good communication regarding order. Cheaper than 1800 contacts.

Thumbnail of user calebd180
California
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Really good service. I liked the customer call center they were nice

Thumbnail of user kevinh3259
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

This experience was great. Thank you for my contacts!
-Kevin

Thumbnail of user michaelg9306
Minnesota
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Just fine no need to type 50 or more characters. Who really looks at these.

Thumbnail of user mckinleyp22
Tennessee
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I had a good experience. Came in quickly. Was kind of expensive though

Thumbnail of user phineast
Massachusetts
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Easy fast and helpful when I put in the wrong thing for order.

Thumbnail of user johnathonm38
New York
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Easy to get prescriptions online and contacts arrive quickly

Thumbnail of user adamo634
New York
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Very quick service with no hassle. Will definitely use again.

Thumbnail of user andrewm3486
Ohio
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Great experience! Contacts arrived promptly and straight to my front door!

Thumbnail of user arvs3
New Jersey
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

It was delivered on time and very happy with this purchase. Thanks

Thumbnail of user letashas1
Kentucky
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Received my contacts as expected. Satisfied with my purchase.

Thumbnail of user terij382
Texas
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Good price. I received my order pretty fast.
I'm very happy with my order.

Thumbnail of user haroldc495
North Carolina
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

A quick and easy process and the contacts arrived promptly.

Thumbnail of user erinf410
Virginia
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

The process was fast, affordable, and easy! I would absolutely recommend this. No complaints.

Thumbnail of user ciroc17
New York
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Process was easy, received order in a timely manner and pretty smooth overall

Thumbnail of user liah41
California
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Easy to order and appreciate the rebate. Thank you for your great customer service.

Thumbnail of user karenc4553
Virginia
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

One of a few sites that still sold the dailies I need, great rebate, and fast shipping!

Thumbnail of user jackn743
Ohio
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Cheap price for contacts, delivered on time, good quality, no complaints.

Thumbnail of user christopherv668
New York
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Easy to order and delivery was fast. Only 20 more characters

Thumbnail of user kiac48
Texas
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I received my contacts, they look great!
Fast delivery. Love it!

Thumbnail of user elizabethb3884
North Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Great but took longer than expected and I paid for expedited shipping

Thumbnail of user lyndas498
Georgia
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Ordered & received my contacts in just a few days! So happy!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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