• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user michaelm14724
Rhode Island
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The product is fine but the "discount " requires a postal service only mail in

Thumbnail of user reneef349
Florida
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

The process to order lenses was intuitive and service was fast.

Thumbnail of user brooklinh1
Arizona
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Had trouble with my script at first but they contacted me and fix it

Thumbnail of user craigt558
Washington
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Overall good I got my lenses and they are good I don't have much else to say

Thumbnail of user kaitlynr122
Pennsylvania
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Fast and convenient service. Easy to order and delivered quickly

Thumbnail of user maryahb1
Oregon
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Happy they arrived so fast, and that ordinary them was easier

Thumbnail of user karrah3
Arizona
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

The contacts come fairly quickly and are priced very well. Will purchase again from this company.

Thumbnail of user tiai13
Wyoming
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I thought hey, not a bad price. But when it came to paying... There was 98.00 in taxes and fees, which was more than the amount of the price of the contacts. Will just probably go though the doctors office next time.

Thumbnail of user manuelf230
Florida
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Easy fast overall good experience price was reasonable happy overall

Thumbnail of user cecils105
New York
1 review
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August 21st, 2024
Verified purchase

As expected. Prompt delivery, right rx.
Will probably use this site again in future.

Thumbnail of user belisas2
Puerto Rico
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

The first shipment was lost in transit, very helpful and diligent customer support.

Thumbnail of user heathd49
Wisconsin
1 review
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July 20th, 2024
Verified purchase

This product shipped in a timely manner and will be used consistently therefore my experience has been good.

Thumbnail of user christined2234
Louisiana
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I received great service with this order. I will reorder once I need.

Thumbnail of user brandono305
South Dakota
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Contacts were received timely, would order from here again

Thumbnail of user bryanm1182
Illinois
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Easy to use strait forward fast shipping good prices what more can you say

Thumbnail of user dallash109
Georgia
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Good, on time shipping and everything was delivered that was ordered

Thumbnail of user michelleb3114
New York
3 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

Very pleased with the whole experience. From beginning to end everything went smooth and pretty quickly. Will order again.

Thumbnail of user lorraineh356
California
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

I was pleased with this website, my only complaint was my package was left at the end of my walkway! If I hadn't come to the house in that direction, I would have never known my package was there! I guess the delivery person was too tired to drop the box by my front door? Luckily nobody took it when passing by!

Thumbnail of user d.e.c
Florida
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Took longer than I expected, didn't expect for it to take so long

Thumbnail of user davidu880
Arkansas
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Great! Loved the online eye exam I appreciate y'all's service

Thumbnail of user graciem95
Michigan
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Thank you for my contacts. I received them and work great! Thanks!

Thumbnail of user monicaa236
Arizona
2 reviews
0 helpful votes
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August 10th, 2024
Verified purchase

You could identify which is which by putting an " L " or an " R " in the box! There was NOTHING to differentiate the two contacts!

Thumbnail of user rebeccab2911
Washington
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Buying process was easy and contacts arrived fairly quickly

Thumbnail of user janicea643
Michigan
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Appreciate your quick response to my contact lens order, and a very reasonable price.

Thumbnail of user tanyav121
California
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Placing my order was quick and easy. I paid $75 less than what my eye doctor was charging me.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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