• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user marcuss474
Missouri
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Was my first time ordering. Process was simple and fairly easy.

Thumbnail of user deec382
Georgia
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Great experience and easy to navigate website. User friendly and great customer service!

Thumbnail of user tamaraw521
New York
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Easy ordering. Was delivered quickly. Order was accurate.

Thumbnail of user amandan1191
Texas
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

My order of 1 year worth of contact lens have arrived, but have not try them on yet.

Thumbnail of user amandag1935
Iowa
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

They were the cheapest option, but not as cheap as they advertise. Lots of taxes and fees.

Thumbnail of user kristend309
New Jersey
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I accidentally hit 2 boxes per eye and didn't realize it u til I was the page for payment and I was unable to go back and correct it. That was frustrating.

Thumbnail of user margotl32
Texas
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I received my order in a timely manner, no issues with my order. Thank you :)

Thumbnail of user carolr2334
Pennsylvania
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Very easy to order and fast shipping. Will keep ordering more contacts

Thumbnail of user saraf691
Virginia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I was under the impression that it would be delivered within 5-7 business days of placing the order. Instead, it arrived 5-7 business days after the order was shipped, and the order was shipped weeks after I placed the order. Took just under a month to arrive

Thumbnail of user vm232
North Carolina
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Easy to order. ….Fast service…fast service…………………….,,,

Thumbnail of user patriciah3784
Georgia
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Fast, easy, and the same product that I pay 4 times for at my doctor.

Thumbnail of user briv15
Texas
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Got contacts very quickly and no problems. Good price as well.

Thumbnail of user heidib830
Florida
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was an easy process to order contact lenses. I would order again.

Thumbnail of user deee122
Tennessee
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

It was easy and quick to order my contacts. The whole process was very convenient.

Thumbnail of user kellyb2479
Texas
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Received my order correctly and in a timely manner thank you

Thumbnail of user chade195
Colorado
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Grateful to find the exact fit for my contacts. Other providers don't give an option for size, just power. Yours does both!

Thumbnail of user lauras4065
Washington
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Ok. So all I have to said. I should haven't to say any more ir write words if don't have too.

Thumbnail of user jillk740
Virginia
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Great service and appreciate the quick service and great customer service.

Thumbnail of user hannahm919
Virginia
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was smooth and very nice. I will order from them in the future!

Thumbnail of user elizabethp2475
Texas
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Once I placed my order, it was delivered quicker than expected

Thumbnail of user amberp773
California
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

The contacts are very affordable.
I had to call twice for them to ship my order.

Thumbnail of user michaelg7156
Florida
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Great experience, easy to find website. Very easy to order correct prescriptions. The prices were very low and it was delivered very quickly. I will be ordering in the future

Thumbnail of user patrickl1180
Massachusetts
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I had an issue uploading my prescription,but called in and was able to email it over and get my order corrected in minutes. Only thing is it could be faster shipping.

Thumbnail of user carmeng471
Florida
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I love it that contacts are amazing and the other contact app dont have then only you guys

Thumbnail of user leyvzf
Wyoming
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Got my contacts in good timing & everything was right and perfect for me!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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