• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
669
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (856)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user kenroye
Washington
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Love them excellent service good price fit perfect no problem

Thumbnail of user kellyb2451
New York
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Super fast shipping and best price around. First time purchasing from this site. Will definitely order again.

Thumbnail of user vickiem526
Texas
2 reviews
0 helpful votes
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June 26th, 2024
Verified purchase

Great I would recommend to others this was my first time to use get lens and I was completely satisfied

Thumbnail of user wyattw71
Washington
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Overall a very easy and smooth experience. The ease of ordering and the quick response and delivery I will be ordering again.

Thumbnail of user sarahr2209
California
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Great service, just delivery was slow. Look over two weeks to arrive. For the price you'd think it would come faster. All in all, decent.

Thumbnail of user davem1872
Oregon
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

This was my first time ordering from 1-800- contacts. It was quick and easy. Will be using again for future orders.

Thumbnail of user bonitao12
Ohio
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I am happy with my experience shopping with y'all! Im excited about the fact that I can get contacts cheaper when applying for the rebate card.

Thumbnail of user jamiec1378
Washington
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Great first time experience. Just wish they could have shipped them faster than they did.

Thumbnail of user emileec30
Tennessee
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I had no problems with receiving my order. The prescription I uploaded initially came out blurry so they did email me to fix it and once I uploaded it again then shipped it in a few days.

Thumbnail of user donjaw
Texas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Easy to place order and they even got my prescription from my doctor for me. So appreciative. Thank you.

Thumbnail of user sherrilld19
Maryland
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Apparently I ordered from Get Lens but received product from Lens.Com? When I called to check on the order it wasn't in Get Lens system. It was in Lens.Com but apparently under a different name? I asked what name and was told for security reasons he couldn't tell me. My reply was "for security reasons I won't order from you again". What kind of foolishness is this? You send a product and then can't find my information in your system?

Thumbnail of user maryb5187
Washington
2 reviews
0 helpful votes
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July 13th, 2024
Verified purchase

I was able to order my contacts with just a few easy steps and received them within days.

Thumbnail of user annm2687
California
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

The best online prices I found for my lenses. The only thing that was initially confusing was a survey on my experience was sent before I even received information on my expected delivery date.

Thumbnail of user kenzief20
Wisconsin
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

The site would not accept the picture I uploaded of my prescription, but I was able to chat with customer service and upload it to them.

Thumbnail of user andreat911
Ohio
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

It was a great experience! Very easy to order and the delivery wasn't too long of a wait.

Thumbnail of user pamb1280
Nevada
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Long delivery time but was notified that they were not in stock. Will they be in stock from now on?

Thumbnail of user victoriab1450
New York
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Was able to get my prescription within a week or so! Fast delivery!

Thumbnail of user tiffanyw822
Pennsylvania
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Everything went great. Easy to order and shipped fast. The contacts are great.

Thumbnail of user cherylc2039
California
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Online was easy, delivery was very efficient and the product was correct. Thank you

Thumbnail of user brandenb67
Massachusetts
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

First time ordering. So far so good. Easy to use website and my contacts came a few days early.

Thumbnail of user casl10
New York
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

To get the rebate you need to print out it a form, cut out part if the contact lense box and mail it all in. Then wait for the rebate. This was very inconvenient.

Thumbnail of user jenniferl3743
Washington
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

The ordering process was easy & shipping was speedy, and as expected. Will order again!

Thumbnail of user jordynns1
Washington
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Other websites were more expensive for contact lenses and I needed them quick. These shipped faster than delivery said. Awesome, thank you!

Thumbnail of user jessicaw2430
California
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Took a long time and I think they over charged me for my contacts. The summary I got when it was delivered didn't add up right.

Thumbnail of user reneea373
Florida
2 reviews
0 helpful votes
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July 8th, 2024
Verified purchase

It was so quick & easy to order my contacts lenses. They arrived 5 days later. Great service!

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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