• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
668
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (855)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user trishaf71
Michigan
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Quick and timely shipping notifications and fast delivery. Will for sure order from them again!

Thumbnail of user sandraf1879
New York
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

An agent called to guide me through the process since it was my firt time. I uploaded my prescription. The agent confirmed thay all was correct.

Thumbnail of user meghank98
Pennsylvania
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

The process was easy and it was cheaper than other websites.

Thumbnail of user susane1845
New Hampshire
1 review
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June 20th, 2024
Verified purchase

Right prescription, received the day promised.
I was helped with pricing as well.

Thumbnail of user monical724
New York
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Ordering was a breeze, website was easy to use. Will definitely order again!

Thumbnail of user laurend822
Texas
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

The original date for delivery was far date than the actual delivery date.

Thumbnail of user sherylw253
New York
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Fast and easy ordering. Product came quickly and had long expiration date.

Thumbnail of user peterw2117
Missouri
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I did not receive a rebate form in my order, I would like to make sure I receive the refund

Thumbnail of user kellyd1837
Alabama
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The website was easy to use and my product was available. The shipping was fast.

Thumbnail of user anak118
Argentina
3 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

Received the correct lenses very fast. Would highly recommend

Thumbnail of user prestonm150
Nebraska
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Fast delivery with the requirements and they gave me a good deal

Thumbnail of user sherib142
California
2 reviews
0 helpful votes
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May 23rd, 2024
Verified purchase

Somewhere my first order got lost. And they sent me a new order. Thank you so much. Also they were cheaper.

Thumbnail of user kathic69
Washington
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was so easy to order my contacts!
They were affordable too!

Thumbnail of user hoat27
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It was easy to order and it came quick for delivery and i got notice when it came.

Thumbnail of user reggied46
New Jersey
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

The online help was wonderful. I really appreciate you guys.

Thumbnail of user paulp2718
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Great work guys but update your website a little when it comes to exact timing

Thumbnail of user brianneh137
New Jersey
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Items were ordered quickly, came in good packaging and came quickly.

Thumbnail of user kayleel49
New Mexico
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I had absolutely no issues with my order and it was very quick

Thumbnail of user stephaniem3646
Georgia
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Great experience. Was cheaper than any other contacts online. I like that, 'cause times is hard, boss.

Thumbnail of user miguelr626
Pennsylvania
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Easy to order. Convenient. Easy access. Quick delivery!

Thumbnail of user samanthao411
Texas
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I spent almost 400$ on contacts and it took almost 3 weeks to receive them. Ridiculous

Thumbnail of user tommiew44
Florida
2 reviews
0 helpful votes
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June 3rd, 2024
Verified purchase

The order was sent on time and as requested. I had no issues with the process.

Thumbnail of user paigev53
Illinois
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Easy to order and received order quickly.
Rebate seems pretty straightforward as well.

Thumbnail of user tatyanat41
Washington
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Was super surprised on how fast I received my contacts through the mail! Last year I ordered contacts through Standard Optical & I never received them going into the new year & got a partial refund when I never got my order! But with 1-800-contacts, it was way affordable, super easy, & way reliable! Highly recommend.

Thumbnail of user jorgeg654
California
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

It was fairly easy. Although the savings will be in the form of a card.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

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Jeff P.
Typically does not respond to reviews

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