• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
668
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

See full review
Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (855)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user nickd1351
California
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

...

Thumbnail of user davidp6074
New Hampshire
1 review
0 helpful votes
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March 18th, 2024
Verified purchase
• Updated review

Ordered these in Jan. Had to resend the prescription 3 times - finally spoke to a girl who couldn't understand the prescription so I canceled the order. Got a call back and spoke to a great knowledgeable woman reordered - she called me twice to make sure everything was correct I'm confident we are good
Weeks go by, I email to ask status - and I'm told to be patient HARD CONTACT LENSES take time - maybe they do I don't know I ordered SAFETY GLASSES...they arrived to day, lenses good - frames correct - safety shields MIA - did I triple check in FEB that the shields come - was told of course standard they are safety glasses...but they didn't come - super frustrated would not order again

Wouldn't submit Hard yo see why
February 1st, 2024
Verified site experience
• Previous review

Wouldn't submit
Hard yo see why

Reason I chose this business:

Only place with the OG94

Thumbnail of user janiss205
Florida
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

...

Thumbnail of user tifaneys
Louisiana
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Easy ordering and fast shipping. Everything was there with instructions on how to file for the manufacture rebate. Easy peasy.

Thumbnail of user lesliem1201
New Hampshire
1 review
0 helpful votes
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March 18th, 2024
Verified purchase
• Updated review

IMPOSSIBLE TO UPLOAD A PRESCRIPTION PHOTO VIA PHOTO LIBRARY, FILE OR TAKE PHOTO….CHK HOW EASY IT IS ON WALGREENS OR OTHERS….ONLY CONTINUED W/ ORDER. DUE TO PRICE
FINALLY HAD TO SEPARATELY EMAIL MY PRESCRIPTION

Thumbnail of user jeffp98
Jeff P. – 1-800-GET-LENS Rep

Leslie,

Thanks you brining prescription upload issue to our attention. It was forwarded to our tech team and the upload issue is fixed

IMPOSSIBLE TO UPLOAD A PRESCRIPTION PHOTO VIA PHOTO...
March 17th, 2024
Verified site experience
• Previous review

IMPOSSIBLE TO UPLOAD A PRESCRIPTION PHOTO VIA PHOTO LIBRARY, FILE OR TAKE PHOTO….CHK HOW EASY IT IS ON WALGREENS OR OTHERS….ONLY CONTINUED W/ ORDER. DUE TO PRICE

Thumbnail of user christianh519
Pennsylvania
1 review
0 helpful votes
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March 24th, 2024
Verified purchase
• Updated review

It is so easy to reorder once you've placed your first order. It's a snap! Thank you for making it so easy! Chris Hoy

Reason I chose this business:

Good quality contacts! Easy reorder!

Ordering was very quick and really easy!
August 28th, 2023
Verified site experience
• Previous review

Ordering was very quick and really easy! Best prices than anywhere else! Thanks!

Reason I chose this business:

Price, Price, Price

Thumbnail of user alyssag277
South Carolina
1 review
1 helpful vote
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April 16th, 2024
Verified purchase

Shipping was very slow and uploading a prescription is not that easy

Thumbnail of user mariab2781
Pennsylvania
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Easy online process and fast delivery - No problems - would purchase again - Thank you!

Thumbnail of user ericap429
Colorado
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The process was east and fast. Shipping was a little pricey but overall I had a good experience.

Thumbnail of user kevins3730
Pennsylvania
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Excellent! Ordering was effortless and i received my order well within in the time stated when my order was placed.

Reason I chose this business:

Because of personal reviews

Thumbnail of user thomash2572
New York
2 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

Easy, but this last little bit makes me put 50 something extra letters to submit my experience :)

Thumbnail of user aubreyh111
North Carolina
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

After my eye doctor told me the price of my new contacts I was not happy then I came onto 1800getlens and was BEYOND pleased with the price and how easy it was to order.

Reason I chose this business:

Because of how affordable the contacts were for the high strength of my prescriptions compared to my actual eye doctor’s prices.

Thumbnail of user ashleyc1888
Oklahoma
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Quick and easy. Got my contacts in 2 weeks. Will use again for future purchases.

Thumbnail of user kathleens2637
Missouri
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Thumbnail of user carolynw1261
Washington
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Made very easy to order and very prompt on delivery.

Thumbnail of user brandil241
Tennessee
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

They arrived in perfect and effective timing. Well packages..

Thumbnail of user riczabethc
Colorado
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Mis lentes de contactos de muy buena calidad, la entrega fue rápida, super recomendable

Thumbnail of user apiffanyr
Texas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Quick, easy and affordable prices for contacts will purchase again.

Thumbnail of user briellec12
Florida
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

So much cheaper than the eye doctor for the same quality!

Thumbnail of user leeh1033
California
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I had to order 4 boxes to get the rebate. I am supposed to receive a rebate form by tomorrow for $85.

Reason I chose this business:

Less expensive

Thumbnail of user samanthag970
New Jersey
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

It's so easy and convenient to order contacts! The site is super simple and easy to use!

Reason I chose this business:

The price of contacts compared to my eye clinic.

Thumbnail of user nimrodb
New Jersey
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Ok ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooookkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Thumbnail of user angieb459
Florida
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Easy to order, no problems and received the order within a couple of days.

Thumbnail of user angelal1916
Pennsylvania
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Contact came quickly, comfortable with correct fit

Thumbnail of user juliet1453
Florida
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Everything went smoothly and quickly. I can highly recommend this company.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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