• 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner, and eye doctor. 1-800-GET-LENS ranks 8th among Contact Lenses sites.

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Positive reviews (last 12 months): 79.6%
Positive
666
Neutral
90
Negative
81

Instant Feedback

137 reviews

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How would you rate 1-800-GET-LENS?
Business's Favorite Review

“Great price and low shipping fee without all the extra...”

Ashley B.
2/15/24

Great price and low shipping fee without all the extra added costs. Can't wait for them to be shipped out!

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Top Positive Review

“Exactly as ordered”

Kathleen S.
3/18/24

Smooth ordering, helpful phone call, lens are as ordered and per prescription. I'll buy again from this company.

Reviews (853)

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Reviews that mention popular keywords

customer service (62) eye doctor (22) contact lenses (28)
Thumbnail of user jaimec430
Michigan
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Met my expectations and my contacts were delivered before I expected them!
I will be ordering as many contacts as I can before my prescription expires

Thumbnail of user patrickr2019
Maine
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Website makes it easy to upload Rx
Had my exam and had new lenes in less than week.
To be super honest I thought 🤔 I clicked on 1800contacts. Mistake saved me $30,ordering from getlens from now on.

Thumbnail of user meganr1253
Michigan
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Such a seamless ordering process and a great price! The only reason for 4 out of 5 's is that shipping took a little longer than planned.

Thumbnail of user shondak18
South Carolina
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I got my lens early so I'm excited about that... don't like the fee and taxes but ill keep buying if my shipping continues to come early

Thumbnail of user sandrat1795
California
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Pleasant overall shipping was 2 weeks to get here. Box was packaged well. Sent right product so no complaints

Thumbnail of user cheyennew64
Missouri
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Out of all the contacts that they carry they had to order mine from their supplier so it took a little longer than expected

Thumbnail of user samanthas1736
Texas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

A bit complicated on the website but it works. Did not have any issues getting contacts with a prescription that came from out of the us.

Thumbnail of user lukea291
Kansas
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

The process was painless to order my contacts and received exactly what I ordered. Happy with the results.

Thumbnail of user kimberlya2378
Pennsylvania
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I got my contacts fast in the mail! So easy and company was great about keeping in touch with you until you receive your order.

Thumbnail of user donnaf1931
Washington
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

This website is very easy to use! Just scan your prescription and add your personal info and Done! I had the contacts in 2 weeks.

Thumbnail of user ivelissel15
Washington
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

First time ordering and won't be my last. I wish I would of known about 1800 contact sooner. My delivery came super quick. Thank you

Thumbnail of user amandar2377
Florida
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I tried to order my contacts with another website and it was giving me such a hard time. They charged me without confirming my order and I had to go through my card company to refund the funds. This website made it so easy and fast would 10/10 recommend

Thumbnail of user terryn1149
Pennsylvania
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Great Price and Great Service. The website was easy even for a computer illiterate person like myself.

Thumbnail of user duckyd
Texas
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I ordered my lens and with in a month, I received them. They are exactly the brand I had requested. Thank you so much.

Thumbnail of user jamesb10129
Virginia
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

A very straight forward process I was able to take a picture of my contact subscription and the contacts arrived within 2 weeks

Thumbnail of user guests836
Oklahoma
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

It was easy to order. I'm a little disappointed in up charges for shipping and pulling the product to ship.

Thumbnail of user sarahs4514
Utah
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I was able to find my specific contact type and prescription easily, and order from there. It's also nice to have rebates available.

Thumbnail of user wellsa7
Texas
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Co-ordination with Optometrist was frustrating. Now that you have my prescription my next order will be easier.

Thumbnail of user maryna1
Florida
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

It said 5-7 day shipping and took over a month. This is dumb that it has to be 50 characters i said what was wrong

Thumbnail of user samanthap937
New Jersey
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Shipping took over 2 months, it just sat as "processing" and when you ask for an update they just tell you they're "processing". No timeline for anything

Thumbnail of user terris862
New York
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Very good. Received contacts in a reasonable time though delayed due to being out of the contacts I needed

Thumbnail of user abigailm529
Illinois
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Easy website! Very easy to find what I was looking for and quick delivery. Contacts were still expensive, but that's just the cost of contacts, I guess.

Thumbnail of user dianea2300
California
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Took me a while to figure out how to order - this was my first time. But overall experience was very good.

Thumbnail of user rockyh135
Pennsylvania
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

As long as you have a current RX, you can order your contacts very easy! Price is right! Will deal again!

Thumbnail of user sherryb1027
Tennessee
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

My first time using online site for ordering contacts. Very pleased with use of site and prompt delivery. Will use again.

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.

Business Highlights

  • Brand name contacts at 50% off
  • Large inventory of contact lenses
  • Award winning customer service

Business History

In the community of McLean, Virginia, a visionary optician named Billie Odom embarked on a journey that would change how people purchase contact lenses. It was in 1994 when he founded Contact Lens Depot Inc., which later became known as 1-800-GET-LENS.

Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.

Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.

Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.

In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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