1A Auto has very cheap parts, do yourself a favor and spend a little more to get a company that will actually honor their warranty. I have a part that is defective and they WILL NOT replace because they say it is not listed for my vehicle. I provided the part number... offered to take it to the deal and no dice.
Im very disappointed with this company and will never buy from them again
1- when they send the wrong part they make you wait and ask you for photos a a bunch of crap just to make it hard to return
2- i returned 1item because I decided it was not needed and let them deduct the cost of the return from my refund … well they estimated the cost of the return 25 dollars but they actually charge 41 dollars. Not very transparent and honest company if you ask me
I rather buy parts at my local store from now on
I dont recommend this company
First of all I only received 2 out of 3 boxes (brake kit) and it was a nightmare dealing with them to get the last one resent. The 2 boxes I did received were completely destroyed and were missing the part numbers. I took it all to a mechanic only to be told the parts were the wrong size. Now (even though their site says "guaranteed to fit") they want me to pay shipping for 100+ pounds of parts to send it back for a refund. They are claiming the ad says it is for the V10 version of my car but the ad does not say that and it says it was supposed to fit! (see pic) Do not order from these scammers!
I always love ordering parts from you guy's they show up on time, and fit right. And your prices are usually lowest or at least competitive. That's why when someone in my Facebook groups asks about where to get parts I always suggest 1Aauto.com first!
I had to replace 3 of my 4 power window regulators and found factory replacements at the most affordable prices from 1A Auto! They were prompt with shipping and their products were exactly as described and a perfect fit! Above and beyond that, the fact that they also give you free diy step by step videos takes them way above the competition! If it wasn't for their how-to videos I would not have been able to save over $200 in labor costs by doing it myself! I am ecstatic to rate 1A Auto 5 stars as they most definitely are deserving! I have one more window that still has its original window regulator and motor working, but I am so happy with the other 3 having brand new motors and regulators I am purchasing a new one for that last window before it breaks like the others did! Thank you 1A Auto! I'd be bailing water out of my car if it weren't for your diy videos and quality fairly priced parts!
MaryAnn, thank you so much for taking the time to write this review! Stories like yours are the reason why we do what we do. Our quality parts listed at competitive rates, coupled with our nearly 8k DIY videos, save customers from the exorbitant mechanic shops. Thank you again and we look forward to assisting you with your next repair!
With used cars prices soaring. I committed myself to replaced the entire suspention system on a 2004 Explorer. Front axles, upper/ lower arms, front & rear, struts, Hubs & bearings, stabilizer bars, brakes disk & calipers. They had all I needed ship to my address could be any easier. Thanks, Will highly recommend. Thanks
Terrible customer service. Product arrived several weeks late. Blamed shipping on shipping company that they engaged. Were unwilling to ship to new location without charging again for shipping. Then when I realized the part was poorly configured and wanted ti return told me I was over 60 day return window so wouldn't even do an exchange or provide a store credit. Instead tried to sell me new part and asked me to eat the cost of the old one. Would never recommend. Totally unhelpful.
This mirror does not fit a 2014 Honda Accord Coupe despite customer service confirming that it did based on the VIN number. The mirror looks the same but the plug does not fit. After emailing the company that I had painted the mirror and sending them photos proving the plugs were different, they told me to return it for a full refund. After doing that, they refused to refund my money because the mirror is painted. It was their mistake that the plug is not a match when they guaranteed the part would fit. Beware of unethical practices. I submitted this review to their website but they did not post it. There must be other customers whose part did not fit when they claim it is guaranteed to fit.
Husband orders rear end kit and received the front end. They sent the wrong part, they expect us to pay for return shipping $39 dollars! Lets waste my money. When I do get a refund were taking are business else where. You lost money and future customer, big mistake! Bad Business not repretable!
I ordered a strut changeover for a Ford Expedition. The front struts came in with 2 totally different springs. Well if we put these on the customer's suv, one side will be lower than the other. We when I sent pics to "customer service ", they said it will be 1-3 days before they could review the situation. WHAT? Just send a matched pair of shocks so I can get the job done.
Good afternoon Gene:
I am so sorry to hear that you did not have a positive experience. Please let me know if the situation was rectified. If not, please email me the PO # associated with the account.
Warm regards,
Joe
I ordered a replacement door handle from 1aauto when mine suddenly broke on my truck, I expected speedy delivery so I could get back to work, but instead I waited over a week for the part to arrive and it never showed. I'm currently on hold and have been for the past 15 minutes with an "estimated wait time of less than 1 minute." I'll never shop here again and I will encourage my friends to avoid them too.
Christina, I am so sorry to hear about this; this is never the kind of customer service experience that we strive for. If you could please message me the PO # associated with your order, I want to take a look at this right away.
I'm a repeat customer. Tried a different supplier, regretted it. 1A Auto parts fit. For the money, you can't beat the quality. Shipping is scary fast. I hate working on cars. These parts mean I have to hate it less often!
Paul, thank you so much for your kind words. Ironically, I am happy you purchased from another supplier, because it does emphasize that 1A's quality tested products with competitive prices cannot be beaten. Thank you for your review and we look forward to assisting you with your future repairs.
Those guys are awesome and very helpful with every question and offers helpful advice with other questions i would recommend this company for all your needs they will have your back in every way thanks guys
Thank you so much for your review Darrell! We look forward to assisting you with your next repair.
I ordered parts for my sienna its a kit front and back unfortunately the rear are disk i needed a drum and shoe so i called they gave me my refund for the part ii cant use less than 5 days its in my account very happy doing business with this company i buy parts here for my 2 vehicle.
I bought brake pads and rotors kit from 1a Auto for a Jeep Patriot. I pulled out one rotor and seen if it fits and it did not fit. I paid for shipping to send them back and 1a Auto said the parts were defected. This is not true. They advertised the wrong parts and I even paid for shipping.
Only reason I gave it a star is because I couldn't put none. I recently spent $160 on spark plugs and ignition coils.(purchased 6-29-23 "shipped" 6-30-23)(estimated delivery 7-6-23) and after it was shipped I put in for a refund I was going to send it back since I bought parts off Amazon. They had sent me emails that won't even let me select the part so I can't finish my return and it says only items available for refunds are purchased in the last 30 days so I'm guessing they are just gonna wait 30 days and tell me I'm sh*t out of luck. Well it's the 13th now and no refund or package. So I'm guessing it's a scam site so really no point in writing this, ig I'll just have to learn to verify sites before buying.
I ordered online complete strut assembly for my car---simple, ups delivery... this is a great website to order car parts---do your research, check youtube videos, has how to videos on how to put car parts and stuff...
Thank you for the great review! We're happy to hear our how-to videos have been useful.
Order a headlight mounting panel from their web page. They sent us the wrong part (bumper cover), which wasn't anything similar to the part we ordered. They requested photos of the shipping label, part number and photo of the part we received to three different customer service agents. No response for two days. Sent them an email requesting cancel the order and refund our money. Received an email today claiming they will refund, and for us to keep the part we have no use for. In other words they dumped their mistake on us to dispose of. Terrible customer service. Will never order from them again. Beware. Use somebody else. Does this look like a highlight mounting panel to you? It's bumper cover for a pickup truck. They made no attempt to make their mistake right.
Good afternoon Lawrence:
I am so sorry to hear that you did not have a positive experience. If you could please email me the PO # associated with your account, that would be a huge help. We appreciate your business and strive to ensure that all of our customers end with a positive experience.
My old regulator snapped in pieces, so I ordered a replacement from 1A Auto Parts. The new on works great. It took a little longer than expected to arrive because of the holiday season, but very happy with the transaction over all... Thanks!
The How To videos are pretty good too. I did have a hard time getting the arm rest removed and the little s=tabs snapped, but I was able to firmly reattach it with RTV.
Glad to hear it Ken! And if any issues do ever arise, please make sure to reach out to us right away--the customer's service experience is paramount at 1A Auto.
I ordered a brake rotor and brakes, double checked part then went off vin to triple check and said it would be correct. It wasn't, Tim charged me 34$ shipping to return after I explained this. I have worked with them in the past a couple dozen times so this came as a disappointment.
Overview
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 763rd among Auto Parts sites.
- Visit Website
- Westford, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bill thank you so much for your kind words and for being a proud ambassador of the 1A Auto name! Customers like you are our lifeblood; we look forward to assisting you with all of your future car repairs.