• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user sakinahh4
Singapore
1 review
0 helpful votes
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June 29th, 2022

I'm happy with your prompt service and I appreciate an update of my goods. Thank you so much, you are amazing.

Tip for consumers:
You can try them.

Products used:
Jackets and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user billygaryr
Argentina
1 review
0 helpful votes
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August 16th, 2023

Thank you very much I received the bottles. Good product and It has been a pleasure to deal with you.

Thumbnail of user sues1185
Denmark
1 review
0 helpful votes
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December 16th, 2022

Just a note to say Thank You. For your prompt attention to this item. I appreciate the speed and efficiency.

Thumbnail of user alvinl61
Singapore
1 review
0 helpful votes
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October 23rd, 2020

Excellent customer service, the staff have been very helpful with my purchase. Hope to receive my orders ASAP. Thanks ;)

Thumbnail of user alicel478
Finland
1 review
0 helpful votes
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December 6th, 2022

Please to confirm here that my refund has been credited into my bank account. Thank you for your reminding email.

Thumbnail of user desmondd37
Croatia
1 review
0 helpful votes
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December 31st, 2022

Good communication and my purchase is now on its way, within the promised time. I'll look forward to its arrival.

Thumbnail of user teresaj545
KR
1 review
0 helpful votes
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November 23rd, 2022

Lindsay was very good in trying to resolve this situation and I appreciated his immediate help. Thank you Lindsay.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyv194
New Zealand
1 review
0 helpful votes
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December 4th, 2022

I had like to notify you that my parcel came today thank you. Well wrapped and really appreciated. Regards.

Thumbnail of user cecilias201
Lithuania
1 review
0 helpful votes
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December 25th, 2022

I just got my package this morning, thanks to the team I'm looking forward to have more purchase soon.

Thumbnail of user ryanj694
Australia
1 review
0 helpful votes
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July 3rd, 2023

Ok thank you for your assistance. Communications are great, keep me well updated. Good service. Thanks for everything.

Thumbnail of user niellav
Austria
1 review
0 helpful votes
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January 9th, 2023

I well receive my goods ordered, thankful for your honest service. I will surely recommend you to friends.

Thumbnail of user ignaciot18
Germany
1 review
0 helpful votes
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December 3rd, 2022

I got the refund already. Thanks for everything and expect next time will be successful with the order.

Thumbnail of user jevana2
Singapore
1 review
0 helpful votes
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November 30th, 2022

The Operators have fast response and helpful in supporting for any trouble arise during The Online Shopping. Thanks

Thumbnail of user abdulj18
Malaysia
1 review
0 helpful votes
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October 13th, 2019

Overall, I am happy with my purchase. Still, I think the searching experience and interface could be better.

Thumbnail of user fan377148
Florida
1 review
0 helpful votes
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December 27th, 2023

The experience has been delightful - good and responsive customer support. And active support. Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user purusotamanselvaraj
Malaysia
1 review
0 helpful votes
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June 30th, 2023

Due to issue my purchase unable to be delivered but the support team manage to refund back in full. Assisted and replied emails on time.

Thumbnail of user armidag3
Philippines
1 review
0 helpful votes
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November 8th, 2019

This is my first time to purchase from this website... and they did great! I was not expecting much but the product came on time.

Thumbnail of user joeyl63
GB
1 review
0 helpful votes
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February 26th, 2020

I looking for the refund because there were no stocks anymore. The staff were very kind and good follow up service. Thank you so much.

Thumbnail of user davidw6021
New Zealand
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Requested a refund after products were not available - been waiting over a YEAR for my money, constant emails and calls, this company stole my money, do not purchase from them EVER!

Thumbnail of user danney466
Bangladesh
2 reviews
0 helpful votes
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December 9th, 2023

Top seller this company every time they help me lot. And every time i will happy to take thier service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user msbncv2
Bangladesh
1 review
0 helpful votes
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August 29th, 2023

Ok, thank you for your help. Communication is great, let me know. Good service. Thanks for everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardrf
Bangladesh
2 reviews
1 helpful vote
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February 9th, 2023

The support kept me updated promptly on the status of delivery and responded helpfully to my enquiry.

Thumbnail of user spy
Malaysia
1 review
1 helpful vote
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January 10th, 2020

Overall I'm very pleased with their product & service though they can improve on their delivery timeliness.

Thumbnail of user amyh2181
Japan
1 review
0 helpful votes
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December 31st, 2022

It came perfectly on time and I had like to give kudos to the customer service who have helped me. Cheers to you guys.

Thumbnail of user purvezu
Washington
1 review
0 helpful votes
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November 8th, 2019

This organization is really quite conscientious and customer focused. The lengths they go to so as to serve their customers and keep them updated.

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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