• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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Reviews that mention popular keywords

customer service (105)
Thumbnail of user muhammada212
AE
1 review
1 helpful vote
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November 27th, 2019

It arrived late but arrived perfectly
Thank you so much for the excellent customer services. I would share it with my family.

Thumbnail of user michaelc6738
Canada
1 review
0 helpful votes
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May 27th, 2022

Very good service Thank you for resolving this matter for Me. The refund has been received all happy and smiling this end.

Tip for consumers:
Great site from my side.

Products used:
Jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user arneld1
Arnel D.
Philippines
1 review
0 helpful votes
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February 10th, 2020

Although my order has not been successful, the customer service assisted me very well and kept on updating me with my refund.

Thumbnail of user jp1197
New Zealand
1 review
1 helpful vote
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November 16th, 2021
Verified purchase

No response to emails. No contact, no refund. Out of pocket over $100!
Should not be allowed to trade.

Thumbnail of user alii16
Pakistan
1 review
0 helpful votes
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January 6th, 2020

Though they have not succeeded in arranging my approved article, yet they cooperate & succeeded in refunding my payment.

Thumbnail of user belat4
Hungary
1 review
0 helpful votes
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September 3rd, 2019

Immediate refund polite letters, customer service peole example worth tone
After three days I got my refund

Tip for consumers:
very kind people at customer service

Products used:
I got a refund

Service
Value
Returns
Thumbnail of user nicolen121
Singapore
1 review
0 helpful votes
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October 4th, 2019

Initiative in reaching out and giving updates. Delivery was also quick and smooth wothout troubles. Thank you!

Thumbnail of user morokoto
Cambodia
1 review
0 helpful votes
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November 6th, 2019

Would really love it if you lower the price. I might buy a lot next time. And I tried to find yes to eye roller. Hope to have it soon

Thumbnail of user danac674
Romania
1 review
0 helpful votes
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September 19th, 2023

Please never buy from this site!

They deliver some products, usually the cheap ones, and keep you waiting for months for the expensive ones, saying they will refund but never do. The delivery they do, for cheaper items, is to win your trust, I assume.
They will reply very POLITELY, from different accounts, under different names, very officially and rigidly, excessively calling from anonymous numbers to sound real, until you ask your money back for products you bought, but never received. They don't even let you know they will be late with them, you wait and wait and wait because the products you received, the cheaper ones, is a promise the​ others will come too. EXCEPT THEY DON'T. It's a red flag of course, but you paid, so it's too late.
They promise a refund, but never reply when the refund deadline is over: 30 days.

I WOULDN'T BE SURPRISED IF THE GOOD REVIEWS ARE TOTALLY MADE UP BY THEM or HIM/HER. THEY SOUND VERY POLITE AND DETAILED, DO YOU SEE THAT?
DON'T EVER BUY FROM THEM. PERIOD.

Thumbnail of user bharathk18
India
1 review
0 helpful votes
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September 21st, 2020

Good response over email, got money Refund when product was not delivered. Tracking was easy over mail than on the website.

Thumbnail of user limt4
Singapore
1 review
0 helpful votes
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September 20th, 2019

I am quite satified by the promptly reply to all the qeries and action taken, a very reliable online purchase platform.

Thumbnail of user moc28
Hong Kong
1 review
0 helpful votes
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April 7th, 2020

Easy access. Free delivery. I wrote an email about the product and I have prompt reply. Nice and helpful customer services.

Thumbnail of user rogerr166
Singapore
1 review
0 helpful votes
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December 17th, 2019

I am very happy with your service, very good service. You still follow up the deal even myself had already forgotten it. Thanks very much.

Thumbnail of user mehdie5
AE
1 review
0 helpful votes
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February 11th, 2020

My order was cancelled twice, and i asked to refund my money that i didn't receive till now. Emails back and forth since November 2019.

Thumbnail of user warrenh241
Iceland
1 review
0 helpful votes
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December 31st, 2022

Orders were unable to fulfil due to the supplier being out of stock but they made a full refund of the purchase so no problem.

Thumbnail of user berniec78
Italy
1 review
0 helpful votes
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November 23rd, 2022

Very pleased with the follow-up service after the 1st order was lost in transit. Will trade again with this company.

Thumbnail of user maiaw12
Germany
1 review
0 helpful votes
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December 29th, 2022

Great product at a great price. Arrived in a short time frame. Would very happily order from these guys again.

Thumbnail of user peterj1161
Croatia
1 review
0 helpful votes
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January 10th, 2023

My first package went missing, but action was taken to send a new package and to ensure it reached me.

Thumbnail of user lynnep273
Denmark
1 review
0 helpful votes
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December 20th, 2022

I had great assistance from the customer support, product came on the agreed eta and I'm satisfied with the service.

Thumbnail of user daivdi
KR
1 review
0 helpful votes
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January 2nd, 2023

Ordered and paid for an item that the supplier couldn't ship. Excellent response and action to refund my money. Recommend to anyone. Thanks.

Thumbnail of user bettinas54
Singapore
1 review
0 helpful votes
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January 2nd, 2023

Super customer service, immediate responses. Quick and informative, and really going the extra mile.

Service
Value
Shipping
Returns
Quality
Thumbnail of user apatsananr
Norway
1 review
0 helpful votes
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December 15th, 2022

Hello, I have already received money back. Thank you very much and feel appreciate that you calling me about the refund. Thank you again.

Thumbnail of user haydens77
Bulgaria
1 review
0 helpful votes
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November 26th, 2022

Had to get a refund but was happy with the process. Someone followed up with a phone call as well which was appreciated. Thanks.

Thumbnail of user keiths1156
Bangladesh
1 review
0 helpful votes
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December 28th, 2022

Thank you very much for your email, it is very much appreciated. I look forward to purchasing from your group again in the future.

Thumbnail of user ivanc93
Singapore
1 review
0 helpful votes
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October 1st, 2019

Product arrived in nice packaging and the customer service was promptly followed up after I confirmed my order. Thanks to the customer service team

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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