• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user zanderl3
South Africa
1 review
0 helpful votes
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February 17th, 2020

Ordered a hard to find product. Received it in good condition with excellent service. They followed up to make sure I received my product

Thumbnail of user michaelp5391
Slovenia
1 review
0 helpful votes
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January 1st, 2023

Item was out of stock but instantly after paying was informed of this and have received credit back. So a good service was given.

Thumbnail of user maggiem362
Texas
1 review
0 helpful votes
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June 29th, 2022

Had to get a refund but was happy with the process. Someone followed up with a phone call as well which was appreciated. Thanks

Products used:
Branded shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user farhanm8
Singapore
1 review
0 helpful votes
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October 25th, 2019

Good service and response from the Customer service team. Product delivered as expected. Will definitely reccommend.

Thumbnail of user angelk129
Sweden
1 review
0 helpful votes
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December 9th, 2022

Thank you for your message. I had a pleasant talk with your customer services rep yesterday. I will check back on you when I need anything further.

Thumbnail of user thomasl600
Hong Kong
1 review
0 helpful votes
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March 23rd, 2020

The staff was very helpful in arranging refund for me. The website should take off all the product from the website when there is no more supply.

Thumbnail of user mdsojibsone
Bangladesh
1 review
0 helpful votes
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October 18th, 2023

Thanks for the nice support. We like everything from here. We comeback here again. Wonderful service and support.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fenellan1
Colorado
1 review
0 helpful votes
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December 21st, 2022

Thank you for your email. I really appreciate your help. Your staffs are doing a good job. Thanks again.

Thumbnail of user patsis1
Mexico
1 review
0 helpful votes
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November 22nd, 2022

It took a while but I am pleased with the service I received, and the clear communications. Thank you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb9436
Costa Rica
1 review
0 helpful votes
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December 26th, 2022

Excellent Trader. I would be well pleased to deal with them again. I cannot give them enough praise. AAAAA+++++.

Thumbnail of user alstenm
South Africa
1 review
3 helpful votes
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August 12th, 2019

I have received no refund and no replies from company order number *******. Company does not reply to messages

Thumbnail of user sheldonm72
Belarus
1 review
0 helpful votes
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November 23rd, 2022

Support I received was great. Always got an answer straight away and was always kept in the loop. Thanks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user huichinl
Malaysia
1 review
0 helpful votes
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November 24th, 2019

Excellent after sales support and most importantly free shipping worldwide. Advantages for buyer for small and low value items.

Thumbnail of user jamest973
Hong Kong
1 review
4 helpful votes
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March 17th, 2020

Don't even bother using this company to order things. They waste your time and do not do things properly.

Thumbnail of user galinac8
Israel
1 review
0 helpful votes
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October 4th, 2022

Parcel delivered! Despite the long wait, I am very happy! Everything is very good. I am hoping for a discount in next order.

Thumbnail of user sevac1
Germany
1 review
0 helpful votes
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December 21st, 2022

Thank you for confirming the details of the full refund. It has been received. It was posted in my account in Singapore Dollars.

Thumbnail of user norhayatil
Austria
1 review
0 helpful votes
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December 16th, 2022

I was so disappointed that the merchant didn't have the exact size I want. But thank you very much for your kindness. I have received yesterday.

Thumbnail of user davidw5928
Bangladesh
1 review
0 helpful votes
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November 20th, 2022

I found the communication I received throughout my purchase to very good and helpful in making use I was up to date with what was happening.

Service
Value
Shipping
Returns
Quality
Thumbnail of user farynnies
Finland
1 review
0 helpful votes
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January 2nd, 2023

Noted with many thanks on the update. I have also received email notification from DHL on the shipping.

Thumbnail of user sanowarhosen496
Bangladesh
1 review
0 helpful votes
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June 21st, 2023

Everyone can buy his needed product on this shop. This is very trusted shop. Good and fast delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user omara246
AE
1 review
0 helpful votes
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December 13th, 2020

I had good experience with the website, They have good product and good quality of service.
Very thanks

Thumbnail of user adelinef6
Malaysia
1 review
0 helpful votes
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October 23rd, 2020

Although it was an unfortunate deal, all in all dealing with 1outlets.com was great and they're very helpful.

Thumbnail of user sigurrsj
Iceland
2 reviews
0 helpful votes
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December 17th, 2020

Very good customer service and a relatively quick refund. I always got quick answers when I contacted them.

Thumbnail of user danter50
Spain
1 review
0 helpful votes
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December 28th, 2022

I was given a great assistance, package was delivered well and I'm going to recommend you to friends.

Thumbnail of user ehmarb
Austria
1 review
0 helpful votes
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December 28th, 2022

Thank you so much for sending me timely payment. I'm really satisfied for your cooperation. Nice of you.

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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