• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user jhonf8
Philippines
1 review
0 helpful votes
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September 27th, 2020

Great customer service and fast transactions for my canceled transaction due to insufficiency of stocks of Cerave moisturizers.

Thumbnail of user mariar567
Singapore
1 review
0 helpful votes
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November 12th, 2019

Prompt reply to my enquiries about my refund. Satisfied with the servive rendered. Keep up the good job team.

Thumbnail of user boostbizs5
Bangladesh
1 review
0 helpful votes
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October 18th, 2023

1outlets is a very supportive and active shop. I buy a Vitapointe Conditioner from here. Vitapointe Conditioner quality is very nice and lovely.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pav3
AE
1 review
0 helpful votes
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February 24th, 2020

Despite canceling my order, they are able to refund the full amount and the agents are very responsive.

Thumbnail of user davidj3180
Costa Rica
1 review
0 helpful votes
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December 17th, 2022

Thank you for the update Solange. Thank you very much for your efforts. We will be very happy to receive our replacement part.

Thumbnail of user sudarshanr1
India
1 review
1 helpful vote
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November 7th, 2022
• Updated review

I received the refund from 1outlet after several mail follow ups. The refund was completely received. So thank you sitejabber and 1outlet.

Scam
July 21st, 2022
• Previous review

It's a scam they neither send the product nor refund the money. It has been 3 months mailing them everyday for my refund. Please don't get trapped

Products used:
Electronic

Service
Value
Shipping
Returns
Quality
Thumbnail of user paule618
Hong Kong
1 review
0 helpful votes
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December 15th, 2020

Thank you for always providing great customer service. You are always quick and efficient in providing current information and excellent trackiing.

Thumbnail of user roslans1
Malaysia
1 review
0 helpful votes
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September 15th, 2020

The feedback by the seller is very good and fast. A friendly and good customer service. A thrusted online seller

Thumbnail of user alvinm122
Singapore
1 review
0 helpful votes
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October 1st, 2022

It took some time for my item to be delivered but the overall experience is wonderful. Thank you PruBuy.

Thumbnail of user mehark
Malaysia
1 review
0 helpful votes
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November 4th, 2020

Excellent customer service by their staff. Always avaible to reply all my questions and query. Really deserve a 5 star

Thumbnail of user melanies922
Colombia
1 review
0 helpful votes
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December 17th, 2022

Thank you for your assistance! Appreciate delivery guy called as I wasn't home. Item received in order.

Thumbnail of user ziharc
Thailand
1 review
0 helpful votes
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January 10th, 2020

Easy reservation order, quick services, also customer support was efficient, w wgit tbe product as required and in time, thank you very much

Thumbnail of user angiec132
Singapore
1 review
0 helpful votes
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April 19th, 2020

Received in good condition but waited long for delivery, probably due to Covid-19 shortage of manpower

Thumbnail of user surianaa1
Singapore
1 review
0 helpful votes
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October 9th, 2019

Thank a lot Ms Hana. VERY GOOD information and packing the goods very nice and safe for my order. I will comment to my friend for this website...

Thumbnail of user hossainn1
Singapore
1 review
0 helpful votes
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July 20th, 2022

The Operators have fast response and helpful in supporting for any trouble arise during The Online Shopping.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user cyrusf10
Hong Kong
1 review
1 helpful vote
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March 17th, 2020

Even there is no goods, please provider customer service. Finally NO response and NO refund. The site is NOT trustable.

Thumbnail of user mustuns
Singapore
1 review
0 helpful votes
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November 25th, 2022

Even though there were problems with a tiers logistic company, the customer support was always there to help. REALLY APPRECIATE IT!.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilijas6
Serbia
1 review
0 helpful votes
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March 8th, 2020

I ordered the Item: CLEANER GLASS RAIN-X ANTI-FOG to Serbia (EU). Ordered January 5,2020 received February 20,2020. Everything is OK.

Thumbnail of user shaneh504
South Africa
1 review
0 helpful votes
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April 25th, 2020

All items outside of Asia is difficult to impossible to deliver in Indonesia and they done it from USA to here on time with good tracking.

Thumbnail of user jonathanf682
Australia
1 review
0 helpful votes
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August 15th, 2023

Thank you very much you time and effort is highly appreciated God bless. Thanks for everything.

Thumbnail of user melchitoo
Philippines
1 review
0 helpful votes
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February 1st, 2021

LEARN TO WAIT SELLER WAS LEGIT. PRODUCT WAS CHEAP AND AUTHENTIC... I WAS SO HAPPY AND THANK TO SELLER..

Tip for consumers:
good product cheap and authentic..

Products used:
Dewalt titanium drill bit set 21 pcs

Service
Value
Shipping
Quality
Thumbnail of user haccarts
France
1 review
1 helpful vote
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November 25th, 2019

Il me l'a que un produit dans ma commande je n'ai eu que le chloraseptic cherry 6fl pas reçu le 20ml en format pocket

Thumbnail of user austinl270
France
1 review
0 helpful votes
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April 12th, 2023

This is a very reliable website where you will get your desired product very nicely.

Thumbnail of user nurulh11
Malaysia
1 review
0 helpful votes
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March 27th, 2020

Alhamdulillah, arrived at my front door at MALAYSIA. Its proved that they can delivered at your home.

Thumbnail of user shums
GB
1 review
0 helpful votes
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February 21st, 2020

Delivery too longer wait and disappointed the box is been open item is used...

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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