1outlets.com

The first time I made an order with 1Outlet, And what I can say, It's great shopping here. Although the delivery to malaysia takes about 2 months. But worth the cheap price and free shipping. There is nothing I can complain about that.
And after I received the item. 1Outlet party sent me a promo code worth USD 10 Off. A very nice new year for me.

Initially i was hesitant to use 1Outlets since it was new to me. But the product offered here was at the best price and so i took the "risk". I waited patiently and my order was delivered within the stipulated timeframe. I've save some money and happy with the purchase. Now, whenever i need to buy something online, i usually check it out here first.

This entire website is a scam. Please do not buy anything from this website. How is it possible that the products are available for you to add to your cart and just within the next 5 minutes, they say that they will "refund" you the full amount which they apparently did not. I called my bank to double check if they even had received any refund request but nothing. Their customer service is really bad as well. They do not reply you on the refund status and acts like a robot saying the same thing over and over again- it will take 30 days for you to receive that amount and you need to check with your bank. Bs. Do not buy anything on this website or you will regret. I repeat. Do not buy.
And 1outlets.sg and to Barbara. P if you see this, please refund my payment immediately for my order #*******.

I stumbled upon this site for a reason n I am truly happy with everything
No doubt certain items I want which is affordable but not available. But I am ok with it.
You may need to update with suppliers on the products availability... or we will be doing lots of refund which is no Fun

Many thanks especially to Tracy, Helena and Anna. They have been very helpful by keeping me up to date about my refund. Though I am yet to get alert, but there kind words keeps me motivated. I hope to get my problem solved soonest for I am stranded right now. Thank you!

They reply to my concerns in a very timely manner. I just wish that shipping time can be cut to a shorter time and they could advise me in advance if a seller or supplier cannot accommodate my order not when it's nearing the estimated time of arrival. But they were very helpful nonetheless.

1outlets.com provides good worldwide shipping and customer services. The product is good. My son and I really enjoy it and have much excitement. While playing with other dice masters sets or boosters, it provides variety of card abilities.

Ordered online and paid, had to call 4 times to check if they are going to send as I paid for express shipping - told they dont have stock maybe 2 more weeks, so I cancel the order. Now 5 weeks after cancelling I still have no refund. Terrible

I ordered something online through 1outlets.sg and they immediately charged my credit card for the full amount. 3 weeks later I received an email that I would not receive the item. I requested a refund and they promised to refund within 30 days. 2 1/2 months later still no refund. I emailed them and then I finally received the refund within 2 days. This company hopes customers forgets about refunds and trust 1outlets.sg to keep their promise. I will never buy something from this website again.

Reading reviews online and definitely not looking promising at all. I received an email that my order was placed and with my order number, then after received another email that they had to cancel the order. Still awaiting a refund but with the many reviews online that many have faced I'm not sure I will as I'm still yet to receive a reply.

There are toooooooo many victims online. Please check more review before action. I've also reported to the Singapore Police. This website will pretend to take your order, and tell you there is no stock, then credit refund, then disappear.

Same story here. Ordered items for $156, received message next day, that the supplier can't deliver the goods. Refund approved, and to be expected within 7 - 30 days. Now it's been two months, several emails with no reply, and a robot answering machine that hangs up on you. Totally fraudulent! Stay away! I will find every place I can to write about my experience with 1Outlet!:=

This is my 3rd time purchasing from 1outlets.my. Although shipping takes a while, I've always gotten my products in great condition. Customer service is always helpful through emails. Honestly don't know why there are so many negative reviews. Keep up the good work!

Ordered item & Paid for it. Within hours get e mail saying that they have problems supplying to S/A. Why advertise then?
Waited 7 yes SEVEN weeks for refund despite many e mails on subject. Finally threat of going to social media, legal route etc had the effect.
Got e mail following day to say refund is being processed. Two days later was in my account.
Would never buy from them again no matter how desperately I needed an itemj

My first purchase with 1outlet was smooth. So I ordered another time in July with more products. However, I was told they were out of stocks & offered me a refund within 7 to 30 days depending on bank. It is now almost 2 months & I have not gotten my money back! I emailed them twice & no response. Nobody picked up the phone line too. What is happening?

I ordered from them last November, they cancelled the order in December and despite constantly emailing them they have avoided refunding my money.
They reply with a standard email saying it could take 10-30 days for the refund to show in your account. This is now over 6 months. As far as I'm concerned the company is a scam. Avoid using them and warn others through social media please. Simba/RE: Order #******* (Invoice #*******) Reddot /United Kingdom // Ticket Id: *******

They tried very hard to for-fill the order but circumstances beyond their control meant they were unable. The refund was prompt and given cheerfully.
I will shop again.

Kindest regards
Graeme Twentyman

These guys are absolutely "not customer centric"... After making me wait for almost 2 months and multiple follow ups from my end, I'm informed (post committed delivery date) that product wasn't even shipped from the US and that they can't deliver it anymore. Not sure why you guys are running this business when you don't even understand customers needs...

Some online retailers run from shipping problems or stock outages, but I experienced a genuine interest in getting me satisfaction. I was helped by several staff and was called by one to ask if she could do anything else to make my experience better. So rare in today's large world.

My order took 3 months to deliver and when it was delivered only part of the item came. There was no courtesy from them to inform. I had to call almost 20 times and was getting same reply that remaining items will be disptached. Got my refund after so much follow up that after further 2 month. A pathetic service provider would never recommend anybody.

I cannot recommend this site.
I waited a long time for delivery and none came. More than 3 months. Upon reaching customer service they responded that package could not be delivered. Mind you, that it was I that had to contact them. Otherwise the case would have been dormant for ages.

When finally 1outlets understood their own limitations they refund as instore credits. So you have to use the money on a useless site that cannot deliver to you.

Depends how widespread this is but this is borderline scam. Keep this in mind if you ever find yourself wonder whether to make a purchase for this site.

I would not recommend this site at all, no matter how apparently good the price is. There are many other sites. Spend a bit more time to find others that provide what you need. 1Outlets can not provide.

Its too bad it not possible to award 0 stars.

Sep 29,2019: I paid for my order
Sep 30,2019: Got cancellation email due to "Declined. Shipping Address Verification Failed", saying refund may take 10-30 days
Nov 4,2019: I emailed them for refund follow up (over 30 days already)
Nov 4,2019: They replied repeating that refund may take 10-30 days, plus it may take 30 days to appear on my credit card statement
Nov 22,2019: I emailed again (54 days!)
Dec 6,2019: Still no reply. I emailed again. (68 days!)
Jan 28,2020: They finally replied that "Your refund had been submitted." (121 days!)

Eventually, my refund was received somewhere between Jan 29 and Feb 12.

Took my money three times then cancelled my order. Refunded one lot of money and still waiting on over $90. Plus the overdraft fees this therefore encountered, plus non sterling charges.

This has been going on weeks and I still don't have my money back.

Would tell people to avoid and shop elsewhere.