1outlets.com

Do not use this service.
I placed an order which they said was sent because my payment was declined! Showed proof of payment and they said they would refund me - they said they refunded me on 26th March 2021. 26th April 2021 still not refunded me and now not answering emails. Said they are having technical difficulties!

I have received a totall refund for both orders after i have posted the review here and in another site an email received from them telling me the refund has been completed and after few days I should appears in my account and yes after few days the refund was in my account

Thanks to 1outlets' helpful support team for keeping me updated on my purchase and solving problems involved professionally and patiently.
Keep up the good work pals!

I been charged twice one cancelled and no return for 40 days now
And others not received one month back.

Customer service always give answers to a different subject, never go with them.

I realised too late... 1 outlets is a world wide scam company... Just lost over $300 dollars...
Please people. We need to expose this company. Facebook
Twitter
Instagram. Etc.
We need to bring them to its knee.
All the ppl wrote before is what i encounter too.
So i need not tell u my story. They are real professional cheater.

When you sent a mail and ask for help. They use an auto BOTS to reply with standard reply wording by using difernt name. Helena. Peta. Karolina. Jahra. Michelle. Etc. Giving you the ullusion they are concern for you. But all is BS...
I have to stop writing here folks... I am too angry to carry on... Buy at your own risk

I ordered enchantimals for my granddaughter. Customer service promptly confirmed my orders and within a few days, I received notice that it has been shipped to me via DHL. I received the items in good condition and my grandaughter loves the items.

I had ordered a Organization process related book from 1Outlets on 23rd jan 2020. The order went through and my card was billed. Next day I am informed that the order is cancelled, for a vague reason - "declarations system is unable to upload this product to the import/export Shipping Manifest." They were asked to source the book from another source, but they could not do so. The Shopping experience was very poor. Neverthless, The team ensured that the refund was speedily processed and the credit was received after 17 days on 10th Feb 2020.

I would like to commend the 1Outlets.com team for the concern on my package and follow-through. I have NOT been able to inspect the product delivered at my office due to the current COVID 19 lockdown in my area.

I would expect it to be well, looking at the service rendered.
Thanks!

I ordered a product late april. Ive been following up regularly since then but no one responds... PLEASE DONT BUY FROM THEM even if prices seem low. Thats how they catch you. Rather pay a little extra elsewhere at a legit company. If you buy from 1outlets and get scammed... GOOD LUCK. You probably deserve it as youve been warned

This is the worst online shopping experience I have ever had. No record of order in the account registered with the website. No follow up action for email enquiries. No stocks available after payment made. No updates on the availability of stocks on the website and customers are made to pay the bill even if there is no stocks available. No guarantee on receiving the refund even the order has been cancelled. The worst online shop ever! PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE! It doesn't worth any star at all.

I ordered from 1Outlets on the 13th of May and received an email of confirmation on the following day. According to the email, the item was to be shipped out latest by 8th of June and so I waited. After almost a month, the delivery status remained unchanged at pending order, I thus wrote in to inquire about the item. The reply was that the merchant was unable to deliver and I was given 2 options: 1) To have the item shipped from another merchant 2) To get a refund.
Had this happened with another company, I might still give them a chance. However, the experience of other customers before me doesn't inspire confidence (with their refund or shipment never materializing or only does so after an agonizingly long time). In the end, I asked for a refund and were promised to be refunded after 10-30 working days but I wouldn't get my hopes up.

I strongly advise all potential customers to steer clear of this company.

Edmund Hang
Ticket #*******: Order #*******

1outlets.com were unable to supply item ordered and said order would be refunded. I had to email once to chase refund before refund then promptly received. Numerous very courteous emails from (apparently!) numerous people. I am disapointed that the item I wanted couldn't be supplied and that I needed to chase the refund but overall happy with my experience with this company in the end. I am content to use this supplier again in the future.

I had placed an order with 1Outlets and I received email telling me the item is not available with the merchant anymore and they seek another one merchant with extra added cost or refund as an option.

I choose refund & after 2 weeks; I have yet to receive any email from 1Outlets.com

DO NOT TRUST 1Outlets or simba, com.sg

They took my money but didn't deliver. After weeks of waiting they canceled my order but refused to give me my money back. Instead they give "in-store credit" but after 12 attempts to order something and 12 cancelations it's either a scam or an unbelievable incompetency.

I wished I had read reviews before buying, I had everything happen that others have said, THEY WILL ONLY OFFER YOU A CREDIT on their site WHEN THEY DON'T SEND GOODS with lots of badly worded excuses as to why you haven't received it. It happened to me and I've noticed it happened to someone twelve times! I did manage to get a refund eventually after threatening a bad review if I didn't get a full refund.

1Outlets are very definitely a scam!
The positive reviews they've received are self generated.
As with all legitimate customers, they took my money, told me a month later the product was not available then failed to provide a refund.
DO NOT DEAL WITH 1OUTLETS.

No stock but received my money. No stock but why still put out to sell and available to be clicked to buy? Refund is slow and chaos. All of my three orders were no stock and refund. But I just got one refund up to now.

Order *******703 jan-28 still waiting for refund!
Order *******843 jan-28 already refunded
Order *******543 feb-1 still waiting for refund!

And the refund amount is lower than what I gave. I paid HKD562.39 but refunded HKD539.58 only

TI have an order with some toys. Very surprised that this shop can proceed with quite fast delivery and the price is reasonable as well.

Good experience!

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English

Charles

2 reviews

Published 55 seconds ago

Ripoff

Ripoff! They are true to their MO. Advertise a diverse amount of products that rival Amazon.
This with 19 employees, amazing.

Order. Charge. Item not in stock. Refund never arrives... Zero ability to contact and puts blame on customer. They try to weave narrative into email. Ok. You the customer want to cancel... Vs reality which is they are scam site. For refund must file with credit card company... Take screenshots of order and 30 days after non delivery request credit. Division of another fake registered in Singspore. Simba pte. Suggest sending notice to Singaporean entity to file many complaints. These guys are pigs.

Excellent customer service, and spite of our order not being able to be arranged, your staff kept us informed, and tried another source. Refund went through with no trouble. Will recommend.

Although my order was not delivered due to country restrictions on ordered items still I am satisfied. They helped me in getting my refund back. So helpful and humble support agents.

For this item i purchased i got less than a month compare with my previous order. Only the refund process you should improve which took longer time to get. Thanks so much

I had just like to say that my package has arrived safe and sound. Thanks for the help. I'll be shopping with you guys again in the future. Take care.