1outlets.com

Sometimes items cannot be sent and refunds take a while, but apart from that, i am able to get things i would normally have trouble getting into New Zealand.

Hana provides great customer service by asking whether the refund is received properly. Not every company will do so especially when you are doing refund!

I think the response from CS team is good. Thanks for their following up. However, the feedback system can be improved as it required me to write at least 100 words

In regarding to out of stock after payment, all staffs did a very quick response of my questions and follow up. I got the refund finally in reasonable time! Appreciate their efficiency!

They make promises that they cannot keep. So all online shoppers pls be aware! I waited 3 months and yet nothing. They cancelled my order in the end, with some lame excuse!

I am extremely happy with this purchase. We bought this for my 5 year old to play with on a lengthy road trip and family vacation. It worked perfectly in the car.

Although my order was not sent successfully 2 times, but the support team did a good job by informing me and tried their best to find the stuff... finally. Thanks a lot.

1Outlets were so helpful and really on top of everything! Would definitely buy from them again. They continually checked up on whether I received my refund and genuinely seemed to care

- No est delivery date on checkout
- Est delivery is hell long, taking months
- Website is buggy and broken
- Site currency rate is deceptive

It's self-called "Largest Singapore online store" - feel shame for Singaporeans that it freely makes use of their names.

Provided a responsive, great customer service. Whenever I asked, I received a positive response almost immediately. But all these will be for nought if delivery process is not changed.

6 orders - all cancelled. Irrespective of the type of goods - electronics or bathroom equipment they cancel all under false pretext, only take your money
1Outlets is a 100% scam.

I purchased an electronic device, but needed a refund because of voltage conflict with my country. The team was very helpful in cancellation and following up on my refund.

Very responsive and accountable. Kudos. I am based in Malaysia, ordered an item herbicide but out of stick. The response was quick and credited my card quick too

Thank you so much to you and your team for offering a great customer service and keeping me well informed. Always appreciate this kind of support. Many thanks.

DO NOT BUY FROM SELLER THEY CANCEL YOUR ORDER AND THEN KEEP THE MONEY! THIS IS THEFT! THEY DO NOT ANSWER EMAILS! STILL WAITING FOR REFUND AFTER 35 DAYS AFTER NUMEROUS ATTEMPTS TO CONTACT THEM WITH NO REPLY!

1outlets.com advised me the product is out of stock after my ordering. What can I do if I frequently asked 1Outlets.com to refund via emails but I were put off for a couple of months.
Pls advise!

My first purchase with 1outlets. Even though the delivery takes quite a while but the item is well packed and secured. Item received in good condition. Will continue to support online purchase.

Thank you very much, I have spoken with the bank and they have confirmed payment was received and has been deposited to my account. Appreciate your help and assistance in this instance.

Really appreciate your continuous update regarding this matter. Btw, I'm so sorry that cannot able to attend your call. I need to surrender my headphone every time I was in the office.

Your support is excellent. The merchant was unable to supply for my requirement but the refund had gone through, I'm fully satisfied with your honest service.

Thank you ladies. I appreciate that the product I ordered was not available, but you refunded my money and were excellent at communicating.
Regards,
Linda Lang

If you read this, DO NOT BUY ANYTHING HERE, DON'T EVEN THINK ABOUT IT, IT'S A SCAM. I bought a couple of discontinued items in my country, Spain, and when a few days before delivery I received an email explaining that due to a bureaucratic issue between both countries, legislative logistical issues, my order could not be shipped. I requested a refund to my credit card and they accepted, claiming that it would take up to 30 days to see the refunded amount. They suggested giving me credit on another product and I declined. The first few days I received a response to my emails, but when I threatened to report the issue through my bank's insurance, they then cut off communication. I have not heard from them for 2 months. I see the credit in my account at 1OUTLETS but I know that even if I try to spend it on another product, the same thing would happen again, the product would NEVER be sent. I have seen other users comment the same thing. I am currently trying to get the money back through my bank's credit card insurance. I wish I would have read reviews like this in time and saved myself this big upset. I spent 88 EUR.

I have ordered face mask on 10/2 but I have been told that the products cannot be export. The transaction closed. And I ask for the refunds. But it really took time to wait. And I phoned to 1outlet Hong Kong hotline. Orignally, I have been told that it may take 5 to 20days. At last, it is confirmed that I receive the refunds on 7/4. I am so glad to have the full pay refund. Thank you for the staff.