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1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.
This company does not typically respond to reviews
1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.
BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?
Devon M and Kendall K:
Is already more than 30 days and i have not receive my refund.
Very bad service. There is no reply from your end.
Please refund back my money. Order number: *******.
Items arrived but was wrong and now refuse to refund me. Tried for 3 months with email but they will not reply and had no refund. Stay away from this company!
Tip for consumers:
Don't bother use someone else!
Products used:
Wrong item sent.
Orders are regularly cancelled, refund is either not credited at all so that I have to contact my credit card, if credited, it takes ages.
Customer service is next to non-existent.
I placed an order on 23rd February 22, paid for goods, order accepted, 18th March advises order processed & 7-14 days til delivery. 22nd March order cancelled due to import problems. 24th March We emailed them and were advised a refund would be processed & they agreed & confirmed by email that this would take 5-30 working days. After over a dozen emails & phonecalls we realised we were never going to see our money again so mid June we contacted our bank who asked us to email again asking for a refund & when this didn't come through they reversed the original transaction so we got our money back thanks only to our bank. To top it off 1Outlets then emailed us the same day and claimed they had refunded us and wanted confirmation that we had received the refund. Don't purchase anything from 1Outlets - they are a scam.
Tip for consumers:
Don’t use the site.
Products used:
None - they weren’t delivered
The staff were friendly, helpful and polite. I am very happy to report that my package finally arrived this morning and that all appears to be as expected. Thank you!
Tip for consumers:
Very friendly and polite staff.
Products used:
Jackets
I ordered some aquarium products in mid December 2019. I only received them in mid February 2020. 2 months delivery of simple items prove that this outlet is totally unreliable.
Bought something 2 years ago they charged me for it but they didnt have it in stock so it was never even sent but they wouldnt return my money n said i had a credit instore.I was furious but still i bought something else i didnt really want just to use it up and once again they didnt have it and so it goes on i think i bought at 4 different times and each time it was cancelled till they finnally agreed to give my money back but then the refund has never appeared in my account.This company is fraudulant and trouble dont ever buy from them.Crooks mega.
Tip for consumers:
dont use this site
Products used:
none
Hope you are well. I am glad to say that I finally received my order today half an hour ago. I thank you very much for your patience. Wish you good luck. Kind Regards.
This website is an illegal SCAM! Do not buy from them!
Why?
They list thousands of products on their website - all of which are not theirs. If you look closely, the product descriptions are incomplete and have been scraped in bulk from other websites. The website says all products are "In stock" - but this is a lie.
Once you place your order and pay, they will send you a note after 3-4 weeks that says: "I am Sorry. We have to cancel this order." HOWEVER, their fine print says they will only give you back store credit, not a refund (even though they call it a 'Refund').
I have now been through this 'order > credit > re-order' cycle 3 times. You place the order, and 3-4 weeks later you get the "I'm sorry" email.
After the 2nd incomplete order I complained and they asked me to email them before I placed the next order so they could double-check that they could actually fulfil the order. I did so and they immediately emailed back:
"We are very happy to inform you that the items you are looking for are available now. Thus, you can place an order right today and we can proceed with your order asap."
So after receiving their confirmation I placed my order, only to hear nearly 1 month on that they cannot deliver once again.
They also skim in the store credit they give you - so you might have paid $40, but they might give you credit of $38. The old 'Exchange rate' excuse - yeah right!
How NZ let's them operate a scam site on a NZ domain at 1outlets.nz is criminal.
In short - don't order from them - they are major scammers.
They told me that the goods cannot be sent to my country but never returned the money back. A wll organised international (Asian) gang of cheaters. Very dangerous! Beware those thieves
Tip for consumers:
Avoid these thieves!
Products used:
I received nothing and they stole my money.
Same here. Brought a fan, item cancel by them the very next day.
Didnt received the refund almost 1 month from then!
Think this is scam site! Took our money and roll!
Your staff have been so helpfull in keeping me aware off my order and they are extremely polite in their e-mails, the items arrived as promised thank you
Ordered items cancelled because supplier couldn't supply asked for refund said will take 30 days emailed several times said being processed. Now over 6 months. They are just scammers.
Tip for consumers:
Do not buy from 1outlets they don't supply and then don't refund your money.
Products used:
Golf balls
Jarah has been providing best service for us. Even the product couldnt be delivered, she was still helpful to follow up about the refund issue. Thank you
Horrible company. After 45 days and still no refund. My Order #*******. I stupidly spent more than $3k trying to purchase from them. Please don't purchase from these scammers!
Never delivered my order. Had to chase a refund for 3 months and just got I gnoses until they could be bothered to reply and constantly was fobbed off
Items including face masks were available at the time when i made the purchase and payment, only after a month i was then informed that items which i've purchased and paid for some strange reason becomes unavailable, another additional month to process the refund. I have made repeated attempts on delivery status
Good news is that they have offered me a humble Promo code, which will go into the delete box
USD 10 Off your next purchase (valid till 1-Mar-2020)
Promo Code: HappyValentine
(It's for you, you must log-in to your account to use)
Please do yourselves a massive favor and find another online website to do your shopping. THIS COMPANY IS NOT TRUSTWORTHY
I Ordered goods worth USD90+ in December 2019 and was immediately sent an email stating the merchant could not fulfill and my order was cancelled with a promise of a full refund in 30 working days. This is March 2020 and after numerous emails asking for my refund, I have been fobbed off and ignored and I still have not received a single cent of MY money back. And it seems I am not their only victim.
DO NOT GIVE THEM YOUR MONEY! Scam website! YOU HAVE BEEN WARNED!
Very please with my purchase which was a bargain, compared to other companies. Customer Service communication was second to none. Would definitely recommend
Excellent customer service. They kept me very well informed on the order and regular updates on delivery times. Also called to see if the order had been received
Even though the product i wanted was not available to ship to my country, the customer service team handled the entire process very efficiently and courteously.
Good job!
I NEVER RECEIVED THE ITEM I PURCHASED, BUT THE CUSTOMER SERVICE WAS OUTSTANDING, WITH FOLLOW-UPS BY WRITTEN E-MAILS, TELEPHONE CALLS, AND APOLOGIES. I WILL ATTEMPT TO REORDER MY ITEM BECAUSE OF THE SERVICE WHICH WAS EXTENDED. I DID RECEIVE MY REFUND WITHIN A TIMELY MANNER
PROOF OF PURCHASE, ORDER NUMBER *******942
Watch out buying from this website, I was told item was out of stock, they told me they would refund the money. Still waiting 2 months later and they have not replied to my emails. Terrible
However my order was cancelled, the process for information and refund is clear and well informed. Appreciate your work and I know it must be a busy time for your guys. Thanks!
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