• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user elises199
Denmark
1 review
0 helpful votes
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December 15th, 2022

I am satisfied with the service rendered and you guys are indeed doing your best to fulfil customer's needs. No doubt some reviews are adverse

Thumbnail of user anniez39
Colombia
1 review
0 helpful votes
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December 6th, 2022

Just to let you know I got a message from American Express the amount has been credited. Thank you for your attention. Best regards.

Thumbnail of user gerryh36
Philippines
1 review
0 helpful votes
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October 3rd, 2019

Customer service is great. The product was working perfectly.
I will buy again from them. They offered the best price as
Compared to other stores.

Thumbnail of user hko1
Malaysia
1 review
0 helpful votes
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September 18th, 2019

Would prefer to receive my purchase within 7 working days instead of waiting for a month. Price is cheaper if compared to our website.

Thumbnail of user chinhuatl
Ireland
1 review
0 helpful votes
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January 4th, 2023

Extremely good customer service personnel who are very prompt and helpful in providing advises and updates. Would love to purchase from them again.

Thumbnail of user meors
Malaysia
1 review
0 helpful votes
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November 12th, 2019

My order was out of stock. They provided very good communication in helping to resolve the matter. I got my refund at last.

Thumbnail of user alinas60
GB
1 review
0 helpful votes
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October 2nd, 2020

My order was out of stock but the staff were really quick to sort it out which is great! Thank you very much!

Thumbnail of user michaell2103
BN
1 review
1 helpful vote
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February 25th, 2020

My orders were cancelled by the sellers. These sellers should not have posted if they are out of stocks or unable to deliver.

Thumbnail of user miltonh40
Hong Kong
1 review
4 helpful votes
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February 14th, 2020

I released 4 orders, All were cancelled by supplier. Up till now, only 1 order was refunded. Waiting refund for other 3 orders.

Thumbnail of user barryg359
Greece
1 review
0 helpful votes
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December 20th, 2022

Although the product did not came I was well informed and refund has taken place in full amount, thank you for the assistance.

Thumbnail of user rogelioi6
Switzerland
1 review
0 helpful votes
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January 10th, 2023

My carrier have arrived and I'm so thankful for an honest service even if I'm located overseas. Thumbs up to the team.

Service
Value
Shipping
Returns
Quality
Thumbnail of user muny2
Belarus
1 review
0 helpful votes
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December 16th, 2022

Thank you for the prompt refund. I have just checked my credit card statement and found that the full amount was refunded.

Thumbnail of user sunilm20
Thailand
1 review
0 helpful votes
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August 31st, 2019

Excellent service, prices and follow up with clients. Would definitely use this for major purchases.
Special thanks to Hanna and her team.

Thumbnail of user samb376
AE
1 review
0 helpful votes
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August 27th, 2019

Just like everyone else I got ripped off they cancelled my order and said they will refund me but no money refunded.

Thumbnail of user yss
Singapore
1 review
0 helpful votes
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September 30th, 2019

Good place to look for unique items not available locally. Took quite some time to reach. Maybe they can improve their delivery.

Thumbnail of user rutho66
Philippines
1 review
0 helpful votes
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February 16th, 2020

Excellent customer service. Very considerate and courteous.
Just had a problem with the supplier but the team handled it effectively. Thank you.

Thumbnail of user shahida19
Pakistan
1 review
0 helpful votes
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April 22nd, 2020

The product I requested could not be delivered to my country so they refunded my payment without any further effort and delay!

Thumbnail of user andreaortizt
Washington
1 review
0 helpful votes
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April 26th, 2023

Thank you very much I received the bottles. It has been a pleasure to deal with you. Thanks for good service.

Thumbnail of user jacholl
Malaysia
1 review
2 helpful votes
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December 4th, 2018

Totally scam company. No email reply, no item received but payment fully charged! Going to lodge police report for this case.

Thumbnail of user khaleda60
AE
1 review
0 helpful votes
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September 5th, 2019

Thanks a lot for full support and communication for resolve my case.
I will continue ordering the items from your company.

Thumbnail of user akbart
AE
1 review
1 helpful vote
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January 6th, 2020

Even though I didn't receive my order I like their service and follow ups, that they have done the refund quickly.

Thumbnail of user koukheif
Sweden
1 review
0 helpful votes
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November 25th, 2022

This is a responsible shop, send an e-mail, and then call the customer to confirm. Very friendly and clear, thank you.

Thumbnail of user emilyt151
Hong Kong
1 review
1 helpful vote
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February 19th, 2020

I have been contacted with the CS for many times to check the status but there are no responses at all.

Thumbnail of user htute
Spain
1 review
0 helpful votes
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December 31st, 2022

Hi 1Outlets, thank you for your assistance with my purchase I'm happy to receive my package. It was delivered on time.

Thumbnail of user michaelr5495
Austria
1 review
0 helpful votes
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January 1st, 2023

I would just like to confirm that I have now received as promised below. Thank you for your support. Best regards.

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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