• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user weiy9
Malaysia
1 review
0 helpful votes
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November 20th, 2019

Very care about the customer satisfaction after receiving the parcel, very satisfied. My father was happy with this

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk4517
Denmark
1 review
0 helpful votes
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December 14th, 2022

Thanks a lot! All the best for you guys at 1Outlets. I will be rooting for you guys! Stay safe and healthy.

Thumbnail of user sitisuryaimaha
Germany
1 review
0 helpful votes
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December 29th, 2022

The support team is very quick to answer my concern & reply to my email. Although I didn't get what I want

Thumbnail of user yaowalakp
Malaysia
1 review
0 helpful votes
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December 12th, 2022

Thank you very much for your good support. I was received my lotion since last Friday. I am love it very much.

Thumbnail of user dominich98
Switzerland
1 review
0 helpful votes
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November 22nd, 2022

I will like to commend for the great customer support. I have received throughout this ordeal, I will definitely use this site again. Thank you.

Thumbnail of user helenp1043
Brazil
1 review
0 helpful votes
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December 20th, 2022

I have received the credit and this is appreciated. There was an error on account I have handled this with the card company. Thank you.

Thumbnail of user nethb
AE
1 review
0 helpful votes
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September 10th, 2019

Got my order, it took a long time but they keep sending me email of the status of my order.
The item was well packed when I got.

Thumbnail of user zaidahc
Colombia
1 review
0 helpful votes
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December 29th, 2022

It's good to be of business with you guys, you have the product I want which other website does not have, I'll check with you again. Thank you.

Thumbnail of user stigj
Malaysia
1 review
0 helpful votes
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April 13th, 2020

Even in these very difficult covid times they supported my with very high level of service. Always keeping me informed of progress.

Thumbnail of user engl3
Singapore
1 review
1 helpful vote
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April 1st, 2020

The product is wonderful but I hope the company will take more precautions and consideration to regards to the shipping deadline.

Thumbnail of user stefaniee13
Singapore
1 review
0 helpful votes
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June 17th, 2020

Good product and good price. In addition, the customer service team are responsive and efficient. Thank you.

Thumbnail of user ezekiell15
Bulgaria
1 review
0 helpful votes
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December 21st, 2022

Thank you for everything. I really salute your team. Will visit again for future orders. Thanks again.

Thumbnail of user sunnyl78
Texas
1 review
0 helpful votes
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December 20th, 2022

Pretty on time with follow up email and call. Follow up on the service was fast after your system trigger the Sales order closed.

Thumbnail of user pritib1
Singapore
1 review
0 helpful votes
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April 2nd, 2019

Am happy with the service and packaging. Product is original. The team is efficient in exception management

Thumbnail of user sharons3029
New Zealand
1 review
0 helpful votes
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November 25th, 2022

The service is awesome, customer representative is friendly and have helped me all throughout the process. Cheers.

Thumbnail of user felixc155
France
1 review
0 helpful votes
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December 31st, 2022

I am very glad that your company did get in touch and refund is on it's way. I am very satisfied with your service.

Thumbnail of user rebeccae852
Greece
1 review
0 helpful votes
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January 4th, 2023

I receive the product I ordered in good condition, I had like to say thank you for the prompt service.

Thumbnail of user patricke371
Denmark
1 review
0 helpful votes
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April 17th, 2023

Visited many websites but here I will give my desired benefit. I suffered a good experience here which I tried to express here..

Thumbnail of user noelfrancise
RU
1 review
0 helpful votes
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November 23rd, 2022

I would like to thank you for the professional way that you had to handle my order. I hope to do business with you again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonhs14
Bangladesh
1 review
0 helpful votes
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August 29th, 2023

Nice service from here. This good please for buying service. And Customer service is very good and this wow. Thank you shop.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonkopd
Bangladesh
1 review
0 helpful votes
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November 22nd, 2022

The great news is on checking my latest statement is the deposit is there. Thank you for the follow up. Kind regards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraht1554
Bangladesh
1 review
0 helpful votes
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December 14th, 2022

Thank you very much for your messages. I am very grateful. Thank you again. The communication has been excellent.

Thumbnail of user raymondm365
Philippines
1 review
0 helpful votes
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December 17th, 2020

Great customer service! Very helpful and responding in a timely manner. Appreciate your great service. Thank you very much!

Thumbnail of user liliz8
Denmark
1 review
0 helpful votes
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January 8th, 2023

I want to thank all the customer support who have helped to bring the goods possible, I appreciate it.

Thumbnail of user stevev847
Italy
1 review
0 helpful votes
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December 28th, 2022

Your staff have been really great and kept my informed of the progress of my order. Great job. Thanks.

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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