• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user saraht1554
Bangladesh
1 review
0 helpful votes
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December 14th, 2022

Thank you very much for your messages. I am very grateful. Thank you again. The communication has been excellent.

Thumbnail of user nicholasw486
Germany
1 review
0 helpful votes
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January 9th, 2023

It is good to have your service to re-send the product for me even it was lost by post. Thank you for your service.

Thumbnail of user michelleh454
Australia
1 review
1 helpful vote
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September 19th, 2018

To Australia. They said they shipped to Australia but when I emailed them to check this the reply was no we dont ship there.

Thumbnail of user kajalb2
South Africa
1 review
0 helpful votes
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October 23rd, 2019

Extremely helpful, informative and friendly. Quick response time... easy to contact and to track package.

Thumbnail of user chrisy77
Malaysia
2 reviews
0 helpful votes
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March 2nd, 2019

Very good follow up, prompt action taken and honest business dealing. Good job, keep up the good work.

Thumbnail of user joshual635
Singapore
1 review
0 helpful votes
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November 22nd, 2022

In this shopping experience, the service is very good and customer support response did a good job. Customer service is excellent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mondal
Hong Kong
1 review
1 helpful vote
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December 14th, 2019

Took my money but give me with shortage. Told me several times to refund but i never receive my money back

Thumbnail of user waisumk
Hong Kong
1 review
0 helpful votes
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April 9th, 2020

CS team is good. Although my order was cancelled, I have received my refund with the help from the CS team.

Thumbnail of user samanthak471
Hong Kong
1 review
0 helpful votes
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December 8th, 2022

Thank you for your correspondence. I have received the email regarding the status of my order. Thank you for your time and consideration.

Thumbnail of user pep3
Mexico
1 review
1 helpful vote
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April 22nd, 2024

AL PRINCIPIO TE CONTESTAN MIENTRAS YA NO PUEDES RECLAMAR AL BANCO, DESPUES TE DICEN QUE NO PUEDEN HACER LA ENTREGA, Y YA NO TE CONTESTAN, SON UNOS RATEROS

Products used:
NO ENVIAN NADA, ES UNA TRAMPA, SON UNOS RATEROS

Service
Value
Shipping
Returns
Quality
Thumbnail of user salmanr6
Mauritius
1 review
0 helpful votes
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November 12th, 2019

A great customer service team that is always responsive to customer concerns. In addition, quick to reply to customer queries.

Thumbnail of user bikromkumar72
Bangladesh
1 review
1 helpful vote
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May 29th, 2023

This is very good and reliable website we really like this. Top class and very important shop. There is very trusted site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanh724
Bangladesh
1 review
0 helpful votes
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December 7th, 2022

Thank you for following up on this. I did receive your email. Thank you so much for your kind attention.

Thumbnail of user jamesj3115
Philippines
1 review
0 helpful votes
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January 12th, 2023

I'm satisfied with your service, I appreciate most the follow-ups done with your customer service, Thanks.

Thumbnail of user nicolag25
Sweden
1 review
0 helpful votes
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November 28th, 2019

I was very happy with how my purchase was dealt with. My refund was dealt with very well and politely

Thumbnail of user jpg11
Thailand
1 review
1 helpful vote
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January 1st, 2019

Great vendor, met all my expectations. Great vendor, met all my expectations every time.
I will order again.

Thumbnail of user asifk30
Pakistan
1 review
0 helpful votes
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January 11th, 2020

Bunch of proffesionals who know what they are doing. Responded to me whenever contacted, would recommend this to everyone to try it out urself..

Thumbnail of user brandonm1130
Iceland
1 review
0 helpful votes
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June 16th, 2023

Receive in excellent condition.Our package came and my son is very excited to open it, thank you for the assistance.

Thumbnail of user trudie3
Malaysia
1 review
0 helpful votes
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January 10th, 2023

Amazing customer support. My stuff arrived and is perfectly working well. I will definitely go back to purchase more.

Thumbnail of user kenf370
New Zealand
1 review
0 helpful votes
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January 8th, 2023

Even though my sale never went through due to supplier issues I was very happy with your customer service.

Thumbnail of user briann1254
Finland
1 review
0 helpful votes
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January 17th, 2023

Customers' service was more than satisfying customer attention and speedy response must be commended.

Thumbnail of user geraldb663
Iceland
1 review
0 helpful votes
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December 25th, 2022

Thank you very much for this information. I really appreciate your effort in providing timely updates. Regards.

Thumbnail of user gladicet
Denmark
1 review
0 helpful votes
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December 21st, 2022

My product has been delivered well, thank you so much for assisting me all throughout the process. Very helpful.

Thumbnail of user vadimsk
Austria
1 review
0 helpful votes
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January 4th, 2023

Thank you very much I had received my refund successfully, and hope still continue buying some goods on your web shop. Have a good day.

Thumbnail of user chiyingc
Iceland
1 review
0 helpful votes
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December 26th, 2022

Refund check and received, thank you for the arrangement. Appreciate your effort in handling my order.

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Thumbnail of user jackw232
Service D.
Typically does not respond to reviews

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