• 1outlets.com

1outlets.com

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Overview

1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.

  • Service
    87
  • Value
    84
  • Shipping
    82
  • Returns
    85
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
54
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How would you rate 1outlets.com?
Top Positive Review

“Friendly Act”

Jordan m.
3/11/24

1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.

Top Critical Review

“BUYERS BEWARE!”

Adegbenga P.
8/13/24

BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?

Reviews (584)

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customer service (105)
Thumbnail of user justink576
Japan
1 review
0 helpful votes
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January 17th, 2023

Extremely good customer service personnel who are very prompt and helpful in providing advises. We love to purchase from them again.

Thumbnail of user davidb8950
AE
1 review
0 helpful votes
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October 3rd, 2022

My credit card statement came in today and the returned amount shows on it. Thank you for your support. Regards.

Thumbnail of user claram304
Ireland
1 review
0 helpful votes
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December 28th, 2022

Customer support are very friendly and have assisted me well, my goods arrived in timely manner. Cheers.

Thumbnail of user geraldb663
Iceland
1 review
0 helpful votes
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December 25th, 2022

Thank you very much for this information. I really appreciate your effort in providing timely updates. Regards.

Thumbnail of user patrickp240
Patrick P.
New Zealand
1 review
0 helpful votes
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October 9th, 2019

Hassle free ordering, great experience overall. One item I ordered was not available but communication top notch.

Thumbnail of user zoranr3
GB
1 review
0 helpful votes
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October 5th, 2019

It was a great and satisfactory experience using 1outlets.com for this order. I hope to be buying over you again in the future. Many thanks.

Thumbnail of user yuntingz
Singapore
1 review
0 helpful votes
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September 30th, 2019

My daughter and I enjoyed lollipops. A healthy, natural, sugar-free, vegan, tooth-friendly candy is very suitable for sweet lovers

Thumbnail of user mohamedh59
Malaysia
1 review
0 helpful votes
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September 12th, 2019

Lengthy delivery period of about 7 weeks, but credit is due to 1Outlets team for their follow-up till the end,

Thumbnail of user ilijas3
Serbia
1 review
1 helpful vote
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September 16th, 2019

I received the item it took 1.5 month arrive to Serbia. Well packed. Customer support polite. All good.

Thumbnail of user syahirahs
Malaysia
1 review
0 helpful votes
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September 5th, 2019

Received in good condition. Overall im satisfied with the service. Surely will repeat buying from 1outlets again. Thanks!

Thumbnail of user arroll
New Zealand
1 review
0 helpful votes
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October 23rd, 2019

Everything was good. Prompt shipping and called me to confirm if there were any problems. Great customer care

Thumbnail of user gille2
GB
1 review
0 helpful votes
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October 13th, 2019

Ordered coffee from this company because I couldn't get in the UK. Delivered quickly, easy to order online.

Thumbnail of user chiyingc
Iceland
1 review
0 helpful votes
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December 26th, 2022

Refund check and received, thank you for the arrangement. Appreciate your effort in handling my order.

Thumbnail of user gavinm169
Germany
1 review
0 helpful votes
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December 26th, 2022

Just writing to let you know I received the package today which is awesome as it's Christmas in 3 days.

Thumbnail of user sun5
Malaysia
1 review
0 helpful votes
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November 28th, 2019

Superb after sales service. The 1outlets support team is very responsive, and fast turnaround time to solve my order issue. Well done!

Thumbnail of user mohamedh67
Malaysia
1 review
0 helpful votes
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November 24th, 2019

I experienced very good follow-up action by the 1outlets sales team after receiving a leaked-oil package.

Thumbnail of user saadonbinsalamanp
Costa Rica
1 review
0 helpful votes
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December 31st, 2022

I have received the goods intact today, kudos to your team for handling my missing parcel professionally.

Thumbnail of user caroln452
Singapore
1 review
0 helpful votes
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March 5th, 2020

1outlets team is definitely the best I have come across. Always follow up with orders, giving prompt replies and friendly.

Thumbnail of user zaram27
Malaysia
1 review
0 helpful votes
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March 14th, 2020

Thank you for the excellent service provided. She helped me through out and made sure I was able to get my refund request. Thanks a lot

Thumbnail of user alicet112
Hong Kong
1 review
0 helpful votes
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May 4th, 2020

This soap dispenser is one thing I cannot live without in my kitchen. Took me a while to find it. Thank you.

Thumbnail of user careyc51
Hong Kong
1 review
0 helpful votes
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April 23rd, 2020

Close follow up, even the refund take a bit longer.
Polite and kind responds, I definitely look for another chance to purchase with them

Thumbnail of user soson
Hong Kong
1 review
0 helpful votes
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April 16th, 2020

I was provided with good customer service on order tracking, providing detail status and prompt response.

Thumbnail of user irs
Singapore
1 review
0 helpful votes
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September 29th, 2019

I thought i was buying frm an online retail store, but it was actually a wholesale supplier. Totally wasted my time

Thumbnail of user shahjchirag1974
India
1 review
1 helpful vote
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May 19th, 2023
Verified purchase

Fradulant site, do not deal with them, neither will they ship the material, nor will the refund the money even after commtting on mail.

Service
Value
Shipping
Thumbnail of user canero
Turkey
1 review
0 helpful votes
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November 5th, 2019

Order *******You are sending reply same message evertime for order it.
1 years still not refunded...

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Service D.
Typically does not respond to reviews

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