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1outlets.com has a rating of 2.5 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1outlets.com most frequently mention credit card, full refund, and total scam problems. 1outlets.com ranks 35th among Discount Shopping sites.
This company does not typically respond to reviews
1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.
BUYERS BEWARE! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn't even go though any more. How can such a company be allowed to exist?
Outlets have three greatest and best throughout this purchase process with emails and telephone updates. Their service is exception. Words are not enough to express my thanks John Mason
Sometimes items cannot be sent and refunds take a while, but apart from that, i am able to get things i would normally have trouble getting into New Zealand.
Hana provides great customer service by asking whether the refund is received properly. Not every company will do so especially when you are doing refund!
I think the response from CS team is good. Thanks for their following up. However, the feedback system can be improved as it required me to write at least 100 words
I am extremely happy with this purchase. We bought this for my 5 year old to play with on a lengthy road trip and family vacation. It worked perfectly in the car.
In regarding to out of stock after payment, all staffs did a very quick response of my questions and follow up. I got the refund finally in reasonable time! Appreciate their efficiency!
They make promises that they cannot keep. So all online shoppers pls be aware! I waited 3 months and yet nothing. They cancelled my order in the end, with some lame excuse!
Although my order was not sent successfully 2 times, but the support team did a good job by informing me and tried their best to find the stuff... finally. Thanks a lot.
1Outlets were so helpful and really on top of everything! Would definitely buy from them again. They continually checked up on whether I received my refund and genuinely seemed to care
- No est delivery date on checkout
- Est delivery is hell long, taking months
- Website is buggy and broken
- Site currency rate is deceptive
It's self-called "Largest Singapore online store" - feel shame for Singaporeans that it freely makes use of their names.
Tip for consumers:
Never use this site
Products used:
Streaming media player
Provided a responsive, great customer service. Whenever I asked, I received a positive response almost immediately. But all these will be for nought if delivery process is not changed.
6 orders - all cancelled. Irrespective of the type of goods - electronics or bathroom equipment they cancel all under false pretext, only take your money
1Outlets is a 100% scam.
I purchased an electronic device, but needed a refund because of voltage conflict with my country. The team was very helpful in cancellation and following up on my refund.
Very responsive and accountable. Kudos. I am based in Malaysia, ordered an item herbicide but out of stick. The response was quick and credited my card quick too
Thank you so much to you and your team for offering a great customer service and keeping me well informed. Always appreciate this kind of support. Many thanks.
DO NOT BUY FROM SELLER THEY CANCEL YOUR ORDER AND THEN KEEP THE MONEY! THIS IS THEFT! THEY DO NOT ANSWER EMAILS! STILL WAITING FOR REFUND AFTER 35 DAYS AFTER NUMEROUS ATTEMPTS TO CONTACT THEM WITH NO REPLY!
1outlets.com advised me the product is out of stock after my ordering. What can I do if I frequently asked 1Outlets.com to refund via emails but I were put off for a couple of months.
Pls advise!
My first purchase with 1outlets. Even though the delivery takes quite a while but the item is well packed and secured. Item received in good condition. Will continue to support online purchase.
Really appreciate your continuous update regarding this matter. Btw, I'm so sorry that cannot able to attend your call. I need to surrender my headphone every time I was in the office.
Thank you very much, I have spoken with the bank and they have confirmed payment was received and has been deposited to my account. Appreciate your help and assistance in this instance.
Thank you ladies. I appreciate that the product I ordered was not available, but you refunded my money and were excellent at communicating.
Regards,
Linda Lang
Your support is excellent. The merchant was unable to supply for my requirement but the refund had gone through, I'm fully satisfied with your honest service.
If you read this, DO NOT BUY ANYTHING HERE, DON'T EVEN THINK ABOUT IT, IT'S A SCAM. I bought a couple of discontinued items in my country, Spain, and when a few days before delivery I received an email explaining that due to a bureaucratic issue between both countries, legislative logistical issues, my order could not be shipped. I requested a refund to my credit card and they accepted, claiming that it would take up to 30 days to see the refunded amount. They suggested giving me credit on another product and I declined. The first few days I received a response to my emails, but when I threatened to report the issue through my bank's insurance, they then cut off communication. I have not heard from them for 2 months. I see the credit in my account at 1OUTLETS but I know that even if I try to spend it on another product, the same thing would happen again, the product would NEVER be sent. I have seen other users comment the same thing. I am currently trying to get the money back through my bank's credit card insurance. I wish I would have read reviews like this in time and saved myself this big upset. I spent 88 EUR.
I have ordered face mask on 10/2 but I have been told that the products cannot be export. The transaction closed. And I ask for the refunds. But it really took time to wait. And I phoned to 1outlet Hong Kong hotline. Orignally, I have been told that it may take 5 to 20days. At last, it is confirmed that I receive the refunds on 7/4. I am so glad to have the full pay refund. Thank you for the staff.
Placed an order at 28 March 2019 under #*******. Was informed that item will take 20-30 days to arrive.
Was informed (after sending an email) 40 days later that the merchant was not able to ship out and had to cancel the order. Kendall also mentioned that a refund will be processed and ensured that it will be credited back to my account.
Till today I have not receive the funds or any updates pertaining to the refund.
DO NOT PURCHASE FROM THIS COMPANY!
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