1teamsoftware

You can't get a refund for some reason if it doesn't work. Read this refund policy before you decide to give a try to the PRO version and be absolutely certain before paying because for some reason if it doesn't work like it did in our case- they are not considerate on refund. Last but not the least, I wasted 10+ hours in trying to make it work but it doesn't for our situation.

REFUND ELIGIBILITY
You are eligible for a refund, if within 30 days of your purchase you experience issues that we are not be able to solve and your situation matches one of the following criteria:

Product has not been downloaded
Product is not as described or it does not work the way it should *
Unresolvable compatibility issues

* Please note that only PRO features that are not marked as BETA can be considered.
So as you can see one has to download the PRO to see if it's going to work or not, isn't it. That's it... the buck stops there from the refund policy and no refund regardless of the 2nd condition. Definitely a CONVOLUTED REFUND policy that's in the seller's favor.
So what didn't work:
1. Support team is not quick in responding, they work far east time zones and there's a significant delay in response, while thorough in their response but I don't like waiting a day to get the response
2. This plugin definitely doesn't support duplicating of a service, meaning, if you want to use FedEx Ground or Home Delivery twice then forget it, there's no way to add it more than once. Based on our business situation we need most service more than once and this plugin sucks from that perspective.
3. Support team suggested zone usage as an alternative to issue #2. Really? I'm using shipping plugin from * for 7 years and I'm not new to this type of plugin. It was the dumbest suggestion that would not work so if you are new to shipping plugin then go with * because they have much more superior tool than this one. My only reason to try this plugin was due to ShipStation integration that were considering for future use.