Overview
2Checkout (now Verifone) has a rating of 2.7 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 2Checkout (now Verifone) most frequently mention customer service and credit card. 2Checkout (now Verifone) ranks 10th among Payment Processing sites.
Their product did not work, I requested a refund next day, they did not get back to me with proper reply to assist in fixing the issue, I placed two complaints with PayPal (they sided with avangate) and now avangate have my money and they refuse to allow me use of drivertoolkit--buyer beware of avangate and PayPal
They read from a card, don't answer questions and make everything overly complicated. If you want to give a lot of personal info, this is the place.
1. They are not compatible with GST India norms and requirements of FIRC. When asked for FIRC which is a normal documentation on letterhead for declaration of USD received by them they just denied.
2. I have no issue to write on letterhead that I work with them but they have hesitatation for the same. But they dont hesitate to charge TDR for no service support provided.
3. They don't reply your emails even 10-30 days no surprise. 2checkout support system just fails all time; they never bother to reply timely and atleast 50% of emails to them are never replied.
3. When asked for letterhead information about the USD amount collected their Management team send all wrong amounts mentioned in USD. How come their management team can sign and send a letterhead with wrongful amount mentioned? Is this a type of management level support we have from them? I follow-up 10 times with them and they never replied.
4. I asked them to pay via PayPal so that atleast I can get FIRC for GST India norms and they denied.
They actually want to kill our business it seems like rather helping to grow as being their merchant. Will soon move our business out of them.
I will stay away from them and will soon move my business. Highly irresponsible service support.
I will better like to donate that 5.5% to some needy person, rather paying to such company who even dont bother to help merchant with timely service support.
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
Hello,
Dear 2checkout Users
Plz plz plz get your funds ASAP bcoz this company only think that you are doing scam
I use this service last week and i do ads on website on fb and google and i get good response so i get more then 300 orders in 5 days so its total around $2500 or $2550 but on 6 day 2 checkout guys know we need to relies payment bcoz i set weekly pay out so they close my acc on 6th day without any notice even my all payments are pass and they send me email that all payments are pass but idk they close my acc and hold my all funds on 180 days and when i call they say u are doing scam its like wow i feel like i m big hacker but now they took my money and i know they never pay me so i request you plz get your funds asap bcoz i loss my money if you need any kind of proof you can contact me i will show you
So i just warn you
Thank you
Shawn
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
No stars... They could not refund an incorrect purchase to my Credit Card when that is what the merchant billed. So called customer service is a JOKE
Hello,
We apologize for the inconvenience caused by this issue. Our records show that an error occurred while processing the funds back into your account.
For us to be able to assist you further, please send an email to refund@2checkout.com.
Thank you for your understanding.
We wish you a great day ahead!
Found a program to help convert IMG files online. Was quick easy and secure to download. Did exactly what we required it to do. Excellent.
Worst provider ever! They asked me for 6 months of online sales for a new online business! Is this stupidity or what?
Hello Sad! Thank you for your honest feedback. We apologize for any inconvenience you may have experienced.
Please know that there are many factors that are taken into consideration when an account is reviewed. In general, all restrictive actions we take are to protect the partners and the customers from any negative scenarios. The most common reasons for closing accounts are generated by fraud scenarios, elevated chargeback rates, and consequences of banking regulations, among others. More details can be found on the Terms of Service that you agreed to when you signed up, where you can find an overview of cases where closures may be enforced. For further assistance regarding your account status, you can reach out to underwriting@2checkout.com.
We can certainly understand your disappointment, and wish you the best of luck in the future!
Don't recommend, system is not working properly, don't do payouts on time, implementation was a total mess.
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
After 14 years, over $250K worth of business, $0 charge backs, $0 fraud, they wont return my final payment of $90 and change. DO NOT USE THIS SERVICE!
Hello! Thank you for taking the time to leave us a review! We are very sorry if we have caused you any inconvenience. We can assure you that we are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations. If you need further assistance, please let us know at service@2checkout.com.
2Checkout has difficult payout details that are painful to work with. For example they require that you save payout details for EURO, USD, POUND.
There is a problem with this approach:
For examlle, if you have less than $100 in say, USD, you will not be paid the USD until you exceed $100. This applies to all the other currencies.
Here is the issue, if you have $99, £99, £99 worth of sales, you practically have $0, €0, £0. You cannot withdraw any of the amounts. If you exceed the USD for examlple to $105, you will with draw the USD only. The € and £ will remain out of your reach.
Remember that you will not receive the full $105 because they will charge exhorbitant fees on the poor amount you have worked for.
Additionally is you decide to close the account, you will wait 180 days (6 months) to receive the remainder of your revenue which chargea applied.
2Checkout is not a good online payments processor for innovative and serious online business because they have difficult payout plans and extra high charges.
I do not recommend them. I have used them and ran away empty handed at that.
I strongly dicourage 2Checkout
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- Alpharetta, GA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve! We appreciate you taking the time to review our services and we apologize for any inconvenience you may have experienced.
Could you please provide us with the order number or email address used when the Malwarebytes order was placed at support@2checkout.com? This will help us locate your order and assist.
Looking forward to hearing from you!