3tailer

DO NOT stand behind there quote online, was told shipping would be 40 dollars but then was sent an email stating they needed an additional 100 dollars to ship due to the size. Option was either pay the 100 or issue a refund. Thanks for nothing John

Ordered product---- Took 3 weeks to arrive. Wrong item as it did not fit. They charged me a 25% restocking fee plus the shipping cost. On a $139.00 item -- I paid a $21.00 return shipping fee plus the $34.75 restocking fee. I paid $55.75 for absolutely nothing. They promised to credit my account within 3 days of returned item. I had to contact them for the credit and it still took 2 months to get my credit.
BEWARE BEWARE. I Will Never do business with 3tailer again.

I ordered bathroom lights on a Sunday and received them by Friday AND they were 20% less than the next closest online retailer! What more could I ask for? I did have an issue using a promotion code that I received when signing up for their mailing list. I provided feedback of the issue I was having and the CEO of the company contacted me within two hours after placing my order and posting my feedback. I personally spoke to him the next day and he honored the promotion code. Prompt, courteous, service-oriented, fair prices... again, what more could I ask for?

My first experience with 3tailer was all it took. I will never do business with them! After receiving no response about an item I hoped to purchase, I called them. I was told the item price had been listed incorrectly and they "didn't know how that happened." 3tailer not only wouldn't sell me the item at the price they had it marked, but they also never even offered me a discount. I understand that mistakes happen, but any good, reputable business would have done something to make a customer feel a little bit valued. As it turned out, their cost was not the lowest I found anywhere, it was the the highest! I would give 3tailer a ZERO STAR rating if I could. False advertising, terrible customer service, zero stars!

Dont' use them. They will NOT communicate on status of order even if out of stock. When you try to communicate with them they will take days to get back to you, give you false information (like it will ship in the middle of next week and then take another week and a half to ship the item). Even if you order way ahead of time (like a month before your occasion), the item will arrive late. Plus, they will charge you for the item as soon as you purchase not upon shipment. AND they will then say they tried to call you and email you to keep you updated, when that would be a lie. Pay a little extra and use amazon!

They are horrible. I got a light and I thought it was brushed nickel. I have been trying to return it for a couple of weeks now. The CEO was the one that emailed me to let me know that if I choose another light I will not have to pay the restocking fee however when I told him I would rather pay the restocking fee he has not returned any of my emails. Very disappointing and very poor customer service.

Ordered a coffee table on 12/1. 3tailer.com immediatly charged my credit card and the status was left pending for several days. When I contacted them, they stated the product was out of stock from the manufacturer. However, 3tailers website still claimed it was in stock. Eventually had to send additional emails after 2 weeks to just cancel the order. No reply so I called them to cancel. Overall, poor communication and response from the company. I ordered initially from them because they had the lowest price. Big mistake-just pay more and actually receive the product. Also, they claimed they had free shiping but I had to pay for shipping and then they send you to a shipping rebate site (which requires a monthly payment) in order to get reimburssed. Avoid!

BUYER BEWARE!
I bought a chair from 3tailer that broke after a month. I've sent countless emails to have problem resolved to no avail. This company does not stand behind the products that they sell. Ridiculously absurd! BUY FROM AMAZON EVERYTIME.

Love this site. Customer service is extremely helpful and my order came extremely fast. Would definitely order from these guys again, they made my kid so happy for his birthday!

Awful customer. Received an item. I ordered wrong. My fault. Returned item. No refund, they couldn't find it! Found shipping number after 3 months. Emailed. Still nothing.

John is a great owner operator and works hard to make sure his clients are happy and goes the extra miles to do that. Great follow up and commitment from his company. Thank you!

Horrible customer service, do not honor refund policy. Merchandise received damaged and refuse to replace or refund. Rude customer service. Stay away!

Beware! Scam! Never ships the item out and refuses to cancel the order. Had to call my credit card company and report fraud.

I had ordered a costume from 3tailer.com on 8/5/11. The item said "Usually In Stock & ships in 1-2 days." During checkout it said my expected received shipping date would be 8/19/11-8/21/11. I needed the costume for Sept 1, and figured that even if I got the item on 8/21 it still gave me time to try it on & modify it if it didn't fit. My package never came on the dates stated. I waited a few more days until 8/26/11. I tried checking the status of my order online, but it said my email and order did not exist. So I called 3tailer. I spoke to Sandra, who said that for some reason my order was put on hold and not shipped. But why was I not notified?! She could not tell me. She asked me when I needed the costume by. I said I needed it for Sept 1, but asked her if she can expedite it. She said she will request expedited shipping UPS 2 day. I waited 3 business days and still no package. So I checked the UPS tracking system and it said my package is scheduled to be delivered on Sept 1. I called 3tailer again to find out what happened to the UPS 2 day. This time I spoke to Taylor and she said that Sandra had requested it shipped UPS 2 day with a deliver date of Sept 1. WTF?!? That doesn't even make sense! Because I told Sandra that I needed the item on Sept 1, I didn't know she was going to request for it to be delivered on that VERY DAY! So Taylor asked Sandra about the situation, and what she had to say was that she did not guarantee me any date. What kind of crap service is that?! How does a product that is in stock and supposed to ship out in 1-2 days take nearly a month to get to a customer? So now my package will at a time that I am not home and I have to hope that UPS leaves it at my door and it doesn't get stolen. Then I have to hope that it fits me. I have NO backup plans, so I guess if it doesn't fit then I will have no costume!

I agree with the previous commenter.

I ordered a dog toenail clipper from this site on October 5, with a receipt mailed immediately stating to allow them 3 days before checking my order status.

I waited 2 weeks. Nothing.

Haven't heard from them about when this item was going to be shipped (which would be the usual 5-7 business days if/when it does ship by the horrible shipping company they use), so I began emailing them three days ago, with only the rote type email in return, telling me that my problem has been put in "que" and asking me to email back with any concerns, which then results in another rote email.
Even called a rep after about 6 emails, who said this problem was marked "moderate", but that he would put my order on a "critical" list since it had been so long. Received another email, with it still marked "moderate". Went to the site and directly wrote a note of complaint and marked my complaint "critical", which again generated another email, thanking me for my concern and it was still marked "moderate". All in all, I think I've sent approximately 12 emails just trying to get something other than "you are in the que" response, with my problem marked "moderate">
So, here it is... 17 days since I ordered this item, and I haven't even received an email telling me when my item will be shipped... but, they've alredy charged my credit card the day I ordered it. I found out when I call my card company to block the charge this morning. I disputed it so that 3tail will have to deal with them.

Don't do business with this company. No response at all despite their cheery little emails asking for a customer to respond to 3tail's emails, with their concerns.

I was very happy with the order from start to finish! Great products, great prices!

Awesome customer service! Really care about the customers needs and desires!

Please BE CAREFUL this site, never ship the item out, also did't refund money back. BEWARE SCAMMERS!

Good experience, great price, would order from them again.