• 4WheelParts

4WheelParts

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Overview

4WheelParts has a rating of 1.4 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 4WheelParts most frequently mention customer service, credit card, and next day problems. 4WheelParts ranks 151st among Tires sites.

  • Service
    52
  • Value
    48
  • Shipping
    44
  • Returns
    41
  • Quality
    38
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
24
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How would you rate 4WheelParts?
Top Positive Review

“I love this site...”

Mark B.
2/14/18

You have to understand my obsession with my Jeep. 4 Wheel Parts is my kryptonite. There is a physical store near me that I am able to place an order online and go to the store for pick up. Its that simple. If I had the funds, I would spend more money there, than I can possibly imagine. JEEP stands for Just Empty Every Pocket - and do it at 4wheelparts.com!

Top Critical Review

“THEY SUCK!”

Robert G.
6/1/24

The worst customer service in the whole world, not only they sell me incompatible parts, but they never respond to your inquiries to return the product. What a bunch of scammers this company is! DO NOT DO BUSINESS WITH THEM! In otherwords, THEY SUCK!

Reviews (96)

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customer service (43)
Thumbnail of user robertg3924
California
1 review
0 helpful votes
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June 1st, 2024

The worst customer service in the whole world, not only they sell me incompatible parts, but they never respond to your inquiries to return the product. What a bunch of scammers this company is! DO NOT DO BUSINESS WITH THEM! In otherwords, THEY SUCK!

Products used:
They should not have sold me the towbar because they don't know a thing about towbars.

Service
Value
Shipping
Returns
Thumbnail of user stonergravy
Virginia
1 review
1 helpful vote
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December 19th, 2023

It has now been three months since ive placed my order and still no product and its almost impossible to get anyone to respond. Now if I do get a response all I get is an automated response "we are sorry, due to global supply issues" ive spoke with people that have ordered parts elsewhere with no issues on orders. You would think a company that is owned by Hoonigan would be a reputable company but I beginning to think this is just a reflection of the brand in a whole.

Tip for consumers:
I really wish there was an enforcement agency to penalized buisness taking people's money and never sending products

Products used:
If only I could get the part to even use it.

Service
Value
Shipping
Returns
Thumbnail of user robertm4872
Missouri
1 review
2 helpful votes
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August 12th, 2021
Verified purchase

I ordered a license plate light 5 weeks ago and keep receiving computer generated emails. I've called and have sat on hold for over 45 mins before getting disconnected. Go buy your jeep parts from someone else.

Thumbnail of user jamesh6281
Pennsylvania
1 review
6 helpful votes
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February 20th, 2023
Verified purchase

Sent me an incorrect part. Spent two weeks trying to get a return authorization including being on hold fir over 2 and a half hours. When I finally got a representative they told me that a return label along with an email confirmation would be sent. Never happened. I'm out $95 I also sent sever emails and they never responded. And if you try to leave a negative review on their website they reject it. A joke of an organization. Please don't waste your time with these frauds.

Tip for consumers:
Don’t purchase from this site ever.

Products used:
Floor liners. Rear liners were wrong part. Couldn’t get a hold of anyone to return/exchange.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng5473
Wisconsin
1 review
5 helpful votes
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September 22nd, 2022
Verified purchase

Placed a order 7/12/22. Never received a part. Every time you contact customer service you can expect several hours of waiting. Emailing is worthless as you dont get a response in under a week. Long story short is I paid $17.74 cents. Got refunded $8.32 by complaining like hell for many weeks and received nothing. Why don't you try an order and see if you get better results.

Tip for consumers:
Walk over to the garbage can in your room and throw your money in there. You will get the same result from ordering from 4wheel parts. Why did I not check your reviews first. So many others feel the same way.

Products used:
Bought in stock from a local retailer. Same exact product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edp435
Puerto Rico
1 review
1 helpful vote
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September 21st, 2023
Verified purchase

Website is misleading:
- Shows items (In Stock), but its misleading because its not a real representation.
- I purchased an item and received a "Thank You for your order email", without copy of invoice or order number (luckily I had a screenshot of when I submitted order). This is important because without it there is no way to follow up your order or claim.
- When you go to order status, information is vague, invoice is not even present.

Customer Service
- Contacted through website, never got a response.
- Never answered calls.

Purchase two items, three weeks later no shipping information received. Since unable to contact had to go through paypal dispute to get my money back.

Buy somewhere else...

Thumbnail of user matthewp693
Minnesota
2 reviews
1 helpful vote
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May 31st, 2021

As they will not publish a review on there own site, which I understand, I will just share it everywhere else.

This company does not stock any parts. Everything is dropped shipped. After ordering products one comes back as out of stock, which I got, and one back ordered, which I did not as of writing this review. I have spent over 4 and a half hours on the phone with them to only be told "too bad, there is nothing we can or will do" and I have yet to receive the item nor will they cancel that item and refund my money. Here I sit waiting with no other recourse other than to post these reviews. Do not buy from these people. I am a one and done with them!

Tip for consumers:
Dont!

Products used:
All but the lift kit have shown up

Thumbnail of user eddiew236
Tennessee
1 review
1 helpful vote
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August 15th, 2023

I ordered a part after talking to one of their employees.When it arrived it was wrong part. I have been trying for 2 months to get return address with nothing but we are experiencing high volume of emails, no replies. Tried calling still on hold. I guess you live and learn, Closest store to my address is over hundred miles. I will never shop there again! Eddie

Products used:
Auto parts

Thumbnail of user melaniec614
Texas
1 review
3 helpful votes
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December 29th, 2022

If I could give zero stars, I would. Based on other reviews, I see this is a common thread with this company. I'm not sure how anyone still orders from them. I ordered some tail lights online on 12/12/22. They showed in stock. Well, two weeks later, I still do not have them and have only received an email stating that they are being shipped by the manufacturer. When I call the store, I'm told that I need to call corporate. Guess what happens when you call corporate? Either no one is available to take the call or their office is closed. How convenient. Of course, they didn't waste any time charging my credit card. I guess my only option is to dispute it with them. Ridiculous!

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinab2
Canada
1 review
6 helpful votes
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October 19th, 2015

Ordered over $1,000 in parts online over 2 months ago and still waiting. I had to follow up with them, every few weeks, they do not advise of the hold up, or seem to care if your order ever gets shipped. Once they have your money they don't care. No one even is returning my emails, calls or messages anymore. Worst online buying experience ever.

Thumbnail of user courtneyc560
Texas
1 review
3 helpful votes
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February 28th, 2023

I ordered hinges for my husbands Jeep months ago! I cannot get anyone to answer the phone or answer an email! At this point I just want my money back. I'll never do business with them again! Watch out guys!

Tip for consumers:
Just don’t

Products used:
Nothing yet. I need to reorder. They won’t get back to me on my product. Terrible service

Service
Value
Shipping
Returns
Quality
Thumbnail of user fdfdf
New Jersey
1 review
1 helpful vote
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July 31st, 2020

Plain fraud, stay away from them.

Sold an item, they did not have and back ordered from an importer.
Made me go through the hell with their customer support.
Gave me a fraud tracking number.
Declined to cancel my order.

Thumbnail of user izzys14
Illinois
1 review
3 helpful votes
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January 27th, 2022

Bought a $98 part. My card was charged immediately. I get an email saying they don't know when it's going to be shipped. Emailed back telling them to credit my card until it ships. Ignored. Called on the phone. 15 minutes to get through to someone. I told b them the story and they responded they would take care of it immediately. Put me back on hold for over an hour. Finally hung up. Now I have to contact my credit card company to reverse the charges for these crooks. Complete pieces of $#*!

Thumbnail of user jos134
North Dakota
2 reviews
1 helpful vote
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December 19th, 2018

I ordered some fender flares that said they would fit my vehicle, they didn't fit.
They cost over $300 and the company won't pay shipping to return them, and might charge me for arrival shipping, and possibly a restocking fee. So now I have spent over $62 to send them back so far, and have no product. The website was totally misleading and incorrect about the part fitting my year, make, and model of vehicle. When my husband contacted customer service they politely said they would not pay return shipping. Big rip off.

Thumbnail of user markb475
Illinois
5 reviews
2 helpful votes
  • Send Message
February 14th, 2018

You have to understand my obsession with my Jeep. 4 Wheel Parts is my kryptonite. There is a physical store near me that I am able to place an order online and go to the store for pick up. Its that simple. If I had the funds, I would spend more money there, than I can possibly imagine. JEEP stands for Just Empty Every Pocket - and do it at 4wheelparts.com!

Thumbnail of user jamesl3955
Virginia
1 review
3 helpful votes
  • Send Message
February 10th, 2023

They took my order - and my $$ - but never delivered the parts.
Many, many hours on hold. Cutoff every time.
Emails go unanswered.
Support Feedback Form is unanswered.
Can't reach a human - EVER.
I cancelled my order online - good luck getting my money back.

Products used:
None - never delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb2890
Maryland
1 review
5 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Ordered a Clutch just before Thanksgiving. I ordered the wrong one. I called to return it, cannot get through, followed the instructions they give on the recorded message on how to do a return. Filled out the paper shipped it back second week of December. No refund cannot get through on the phone emailed three weeks ago no response. Terrible customer service do not buy from them

Service
Returns
Thumbnail of user gjim98
Illinois
1 review
3 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

I placed an order 3/11/2023 for Poison Spyder Rocker Knocker Steps. They charged my credit card and I have never received the steps. The order status on line says processing. The most frustrating thing is they are unreachable. I have sat on hold several times for over an hour each time with no answer. I also sent 5 emails which have gone unanswered. Time to file a claim with my credit card company. I will never use them again.

Thumbnail of user chrisr2069
Connecticut
1 review
5 helpful votes
  • Send Message
January 10th, 2023

Tried ordering a part for my top and it took them over a month to send me the wrong part. Couldn't reach anyone on the phone unless I waited 1-2 hrs on hold. It took me more than 5 tries to reach someone but most of the time I gave up because it took so long. No customer service in general. Do not order from them.

Tip for consumers:
Do not

Products used:
Can’t use any because they are wrong. Have to try to return them

Service
Value
Shipping
Thumbnail of user austin.peterman
North Carolina
1 review
1 helpful vote
  • Send Message
August 17th, 2023
Verified purchase

Ordered an awning with room. 12v plug for the awning LED was broken upon arrival. Replied to order email, which is an option to contact the company. Followed up twice, no response. Tried calling, was on hold for over 15 min twice and never spoke to anyone. Used customer contact form on their website and never received a response. There is no customer service with this company. There are plenty of other similar websites and I recommend using any other.

Service
Value
Shipping
Returns
Quality
Thumbnail of user curtisd167
Washington
1 review
3 helpful votes
  • Send Message
January 22nd, 2023
Verified purchase

On 12/27/22 I order parts totaling over $3700. Never received an order status so emailed their Customer "Service" department. Received no response after several days so I emailed them daily for three days before someone responded to say the product was out of stock with no ETA. I decided to wait rather than start the entire process elsewhere. After another week with no response, I asked for another update. No response after another another three days so I have asked them to cancel the order and refund my money. Customer Service is nonexistent with this company but the worst part is, they show no interest in improving or retaining customers. They simply don't care. My best advice is to not bother - look elsewhere. The extra cost is worth the aggravation of no product or response.

Thumbnail of user csjdawg4
Florida
1 review
0 helpful votes
  • Send Message
July 30th, 2023

I have left numerous messages and sat on the phone multiple times for over 30+ minutes. They said my order was cancelled but never gave us a refund or reached out to us. Please use any other company. My company will never use them again! BEWARE and use a real company. About to report fraud on my credit card!

Tip for consumers:
Yes, don't use this company; they are horrible!!!!!!

Products used:
I tried to order a 1990 Jeep Wrangler gauge bezel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terrys673
Michigan
1 review
4 helpful votes
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July 21st, 2020

I ordered a very expensive winch from them and have been waiting 2 months for it. They will not answer my emails. Very poor customer service. Of course they charged my credit card the same day I ordered.

Thumbnail of user randym854
Oregon
1 review
0 helpful votes
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October 3rd, 2022

What a great experience we these folks on 82nd ave. I came in early Saturday morning with my Amp Research running boards that I purchased in 2018 from another distributor thinking I was going to replace them because the passenger side was stuck in the down position. Kevin spent almost 45 minutes cleaning and adjusting the steps and got them running perfectly! When I asked him how much he said no charge!

I am a customer for life and will recommend these guys to all of my friends.

Thanks!

Thumbnail of user kamieg
Texas
1 review
0 helpful votes
  • Send Message
March 16th, 2022

Had a very good experience with employee Mike today. Being a new Jeep owner he was very informative and kind and answered all my questions. Will Definitely go back for the rest of my Jeep set up

Service
Value
Shipping
Returns
Quality

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About the business

4 Wheel Parts: Jeep parts, truck accessories, and expert advice with low prices and fast shipping. Buy online, over phone, or at our 56 4 Wheel Parts stores

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1.4
96 reviews
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