4WheelParts

It has now been three months since ive placed my order and still no product and its almost impossible to get anyone to respond. Now if I do get a response all I get is an automated response "we are sorry, due to global supply issues" ive spoke with people that have ordered parts elsewhere with no issues on orders. You would think a company that is owned by Hoonigan would be a reputable company but I beginning to think this is just a reflection of the brand in a whole.

I ordered a license plate light 5 weeks ago and keep receiving computer generated emails. I've called and have sat on hold for over 45 mins before getting disconnected. Go buy your jeep parts from someone else.

Sent me an incorrect part. Spent two weeks trying to get a return authorization including being on hold fir over 2 and a half hours. When I finally got a representative they told me that a return label along with an email confirmation would be sent. Never happened. I'm out $95 I also sent sever emails and they never responded. And if you try to leave a negative review on their website they reject it. A joke of an organization. Please don't waste your time with these frauds.

Placed a order 7/12/22. Never received a part. Every time you contact customer service you can expect several hours of waiting. Emailing is worthless as you dont get a response in under a week. Long story short is I paid $17.74 cents. Got refunded $8.32 by complaining like hell for many weeks and received nothing. Why don't you try an order and see if you get better results.

Website is misleading:
- Shows items (In Stock), but its misleading because its not a real representation.
- I purchased an item and received a "Thank You for your order email", without copy of invoice or order number (luckily I had a screenshot of when I submitted order). This is important because without it there is no way to follow up your order or claim.
- When you go to order status, information is vague, invoice is not even present.

Customer Service
- Contacted through website, never got a response.
- Never answered calls.

Purchase two items, three weeks later no shipping information received. Since unable to contact had to go through paypal dispute to get my money back.

Buy somewhere else...

As they will not publish a review on there own site, which I understand, I will just share it everywhere else.

This company does not stock any parts. Everything is dropped shipped. After ordering products one comes back as out of stock, which I got, and one back ordered, which I did not as of writing this review. I have spent over 4 and a half hours on the phone with them to only be told "too bad, there is nothing we can or will do" and I have yet to receive the item nor will they cancel that item and refund my money. Here I sit waiting with no other recourse other than to post these reviews. Do not buy from these people. I am a one and done with them!

I ordered a part after talking to one of their employees.When it arrived it was wrong part. I have been trying for 2 months to get return address with nothing but we are experiencing high volume of emails, no replies. Tried calling still on hold. I guess you live and learn, Closest store to my address is over hundred miles. I will never shop there again! Eddie

If I could give zero stars, I would. Based on other reviews, I see this is a common thread with this company. I'm not sure how anyone still orders from them. I ordered some tail lights online on 12/12/22. They showed in stock. Well, two weeks later, I still do not have them and have only received an email stating that they are being shipped by the manufacturer. When I call the store, I'm told that I need to call corporate. Guess what happens when you call corporate? Either no one is available to take the call or their office is closed. How convenient. Of course, they didn't waste any time charging my credit card. I guess my only option is to dispute it with them. Ridiculous!

Ordered over $1,000 in parts online over 2 months ago and still waiting. I had to follow up with them, every few weeks, they do not advise of the hold up, or seem to care if your order ever gets shipped. Once they have your money they don't care. No one even is returning my emails, calls or messages anymore. Worst online buying experience ever.

I ordered hinges for my husbands Jeep months ago! I cannot get anyone to answer the phone or answer an email! At this point I just want my money back. I'll never do business with them again! Watch out guys!

Plain fraud, stay away from them.

Sold an item, they did not have and back ordered from an importer.
Made me go through the hell with their customer support.
Gave me a fraud tracking number.
Declined to cancel my order.

Bought a $98 part. My card was charged immediately. I get an email saying they don't know when it's going to be shipped. Emailed back telling them to credit my card until it ships. Ignored. Called on the phone. 15 minutes to get through to someone. I told b them the story and they responded they would take care of it immediately. Put me back on hold for over an hour. Finally hung up. Now I have to contact my credit card company to reverse the charges for these crooks. Complete pieces of $#*!

I ordered some fender flares that said they would fit my vehicle, they didn't fit.
They cost over $300 and the company won't pay shipping to return them, and might charge me for arrival shipping, and possibly a restocking fee. So now I have spent over $62 to send them back so far, and have no product. The website was totally misleading and incorrect about the part fitting my year, make, and model of vehicle. When my husband contacted customer service they politely said they would not pay return shipping. Big rip off.

You have to understand my obsession with my Jeep. 4 Wheel Parts is my kryptonite. There is a physical store near me that I am able to place an order online and go to the store for pick up. Its that simple. If I had the funds, I would spend more money there, than I can possibly imagine. JEEP stands for Just Empty Every Pocket - and do it at 4wheelparts.com!

They took my order - and my $$ - but never delivered the parts.
Many, many hours on hold. Cutoff every time.
Emails go unanswered.
Support Feedback Form is unanswered.
Can't reach a human - EVER.
I cancelled my order online - good luck getting my money back.

Ordered a Clutch just before Thanksgiving. I ordered the wrong one. I called to return it, cannot get through, followed the instructions they give on the recorded message on how to do a return. Filled out the paper shipped it back second week of December. No refund cannot get through on the phone emailed three weeks ago no response. Terrible customer service do not buy from them

I placed an order 3/11/2023 for Poison Spyder Rocker Knocker Steps. They charged my credit card and I have never received the steps. The order status on line says processing. The most frustrating thing is they are unreachable. I have sat on hold several times for over an hour each time with no answer. I also sent 5 emails which have gone unanswered. Time to file a claim with my credit card company. I will never use them again.

Tried ordering a part for my top and it took them over a month to send me the wrong part. Couldn't reach anyone on the phone unless I waited 1-2 hrs on hold. It took me more than 5 tries to reach someone but most of the time I gave up because it took so long. No customer service in general. Do not order from them.

Ordered an awning with room. 12v plug for the awning LED was broken upon arrival. Replied to order email, which is an option to contact the company. Followed up twice, no response. Tried calling, was on hold for over 15 min twice and never spoke to anyone. Used customer contact form on their website and never received a response. There is no customer service with this company. There are plenty of other similar websites and I recommend using any other.

On 12/27/22 I order parts totaling over $3700. Never received an order status so emailed their Customer "Service" department. Received no response after several days so I emailed them daily for three days before someone responded to say the product was out of stock with no ETA. I decided to wait rather than start the entire process elsewhere. After another week with no response, I asked for another update. No response after another another three days so I have asked them to cancel the order and refund my money. Customer Service is nonexistent with this company but the worst part is, they show no interest in improving or retaining customers. They simply don't care. My best advice is to not bother - look elsewhere. The extra cost is worth the aggravation of no product or response.

I have left numerous messages and sat on the phone multiple times for over 30+ minutes. They said my order was cancelled but never gave us a refund or reached out to us. Please use any other company. My company will never use them again! BEWARE and use a real company. About to report fraud on my credit card!

What a great experience we these folks on 82nd ave. I came in early Saturday morning with my Amp Research running boards that I purchased in 2018 from another distributor thinking I was going to replace them because the passenger side was stuck in the down position. Kevin spent almost 45 minutes cleaning and adjusting the steps and got them running perfectly! When I asked him how much he said no charge!

I am a customer for life and will recommend these guys to all of my friends.

Thanks!

My last purchase from them was my worse one yet. Always been pretty satisfied when dealing with them until now. I ordered a lift kit and wheels which came came quick and in perfect shape. But when I ordered them I was told everything I would need would be there. Kit did not have sway bar drop brackets, and wheels required new lug nuts neither one a big deal until your truck isn't drivable. The wheels I ordered from them before all came with lug nuts, I assumed these would. Just wish they would have told me, so I could have ordered them...