business logo of 6pm

6pmReviews 393

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate 6pm?
grey star
grey star
grey star
grey star
grey star

6pm Reviews Summary

The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.

This summary is generated by AI, based on text from customer reviews

service
76
value
75
shipping
75
returns
58
quality
74

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Ali I.
Unfollow Ali I.
Share Review
Report Review

جيد استمر
November 20, 2022

اتمانا أن يصبح ترند ان شاء الله يعجبكم الصفحه الجديدة مرحبا بكم في القناة وتفعيل زر الجرس ليصلك كل جديد رائعه جدا ع

Date of experience: November 18, 2022
Albania
2 reviews
0 helpful votes
Follow Nathan M.
Unfollow Nathan M.
Share Review
Report Review

Everything is great
November 15, 2022

Great clothing site, bought my girlfriend some gifts from here and she was very happy. Everything - the price, the quality is great.

Date of experience: November 15, 2022
New Mexico
1 review
3 helpful votes
Follow Sara R.
Unfollow Sara R.
Share Review
Report Review

Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.

Date of experience: November 14, 2022
Justin F. 6pm Rep
over a year old

Hello Sara,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

New York
2 reviews
22 helpful votes
Follow Ashley P.
Unfollow Ashley P.
Share Review
Report Review

Loved The Outfits
October 7, 2022

OMG I love the outfits that I recently ordered from this site. They have an amazing selection and the prices are great.

Date of experience: October 6, 2022
Nevada
1 review
0 helpful votes
Follow Mowlid A.
Unfollow Mowlid A.
Share Review
Report Review

Best best
September 24, 2022

I am recommending to everyone you will love it is good business tell your friends and family they will love

Date of experience: September 23, 2022
Jamaica
3 reviews
2 helpful votes
Follow Anntonette A.
Unfollow Anntonette A.
Share Review
Report Review

The place for affordable brands!
September 24, 2022

I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size.

Loading...
Loading...
Date of experience: September 23, 2022
Virginia
1 review
1 helpful vote
Follow Brenda P.
Unfollow Brenda P.
Share Review
Report Review

I needed to return a dress because it did not fit. I was informed that I would be responsible for the shipping. When I went to my local shipping store, I had the option of $16.50 with USPS, $17.80 with FedEx and $19.25 with UPS. The dress I was returning was only $32.00. I WILL NO LONGER BE ORDERING ANYTHING from 6pm

Date of experience: September 14, 2022
Justin F. 6pm Rep
over a year old

Hello Brenda,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Austria
4 reviews
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Great quality, great service, the staff is very polite and responsive, quality is good and delivery is fast enough

Date of experience: September 7, 2022
Kenya
1 review
4 helpful votes
Follow J J.
Unfollow J J.
Share Review
Report Review

6pm became a Fraud website
August 15, 2022

I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry.
I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America.
I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation.
Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience.
Just made an irresponsible statement with excuse.
6pm may disappear soon

Date of experience: August 15, 2022
Justin F. 6pm Rep
over a year old

Hello JJ,
I'm so sorry for the horrible shopping experience that you encountered with 6pm.com. It sounds like we may have been having an inventory issue with that particular item. In any case, we would be happy to honor the original price of this item since it was an error on our part. Can you provide me with the order number so I can look into this matter further?

I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Massachusetts
3 reviews
3 helpful votes
Follow Scott Y.
Unfollow Scott Y.
Share Review
Report Review

Consistently Good Experiences
August 11, 2022

I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.

Date of experience: August 10, 2022
Ireland
1 review
1 helpful vote
Follow Catalina C.
Unfollow Catalina C.
Share Review
Report Review

Super pleased with you, keep it up, it's worth a try, I hope it will be useful for me, it was useful for me

Date of experience: July 26, 2022
Pakistan
6 reviews
4 helpful votes
Follow Lorene S.
Unfollow Lorene S.
Share Review
Report Review

Upon return, they take 10% for the return fee. They also keep shipping cost of 30 dollars and you have to order all over again to get a dress. I went to Amazon and got a better dress cheaper and faster with the same if not better quality.

Date of experience: July 20, 2022
Justin F. 6pm Rep
over a year old

Hello Lorene,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

In regards to your comment, I believe you might be mistaken. 6pm.com does not charge or retain a return fee. If you contact our customer service department, we would be happy to refund your shipping cost. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Brazil
5 reviews
0 helpful votes
Follow erica r.
Unfollow erica r.
Share Review
Report Review

6pm
July 15, 2022

Eu uso para fazer compras nos últimos anos. Se você quer encontrar o básico de boa qualidade para o seu guarda-roupa do que é uma escolha perfeita para você. Eles oferecem bons descontos sensacionais e uma ampla gama de marcas populares é apresentada no site.

Date of experience: July 14, 2022
Romania
2 reviews
0 helpful votes
Follow Chris M.
Unfollow Chris M.
Share Review
Report Review

Good prices!
June 13, 2022

Order worked just fine, good prices i recommend! Nothing to complain about,. Also got a free shipping.

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
Follow Olga T.
Unfollow Olga T.
Share Review
Report Review

I ve spent more then 1 hour for one call tho te customer service and 30 min for another one. No-one recalled me back after saying "i will call you in 10-20min"

The waste of time. The are not interested in clients spend 500 dollars on their site. There are a lot of much better solutions!)

Date of experience: June 7, 2022
Justin F. 6pm Rep
over a year old

Hello Olga,
I'm so sorry for the experience you had with 6pm.com. Do you have an order number I can reference, so I may look into this further? I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards
6pm.com

New York
1 review
0 helpful votes
Follow Silvia M.
Unfollow Silvia M.
Share Review
Report Review

Horrible
March 28, 2022

So I was really excited to buy shoes from this site since my friends love it and I was completely disappointed when I received shoes that have been worn. Second pair of shoes came with a Marshall's sticker showing sale price of $39.99 when I paid $63.98. When I called to complain that the first pair was worn they made it seem like they were doing me a favor by sending me a prepaid label. They also acted like they were doing me a favor by price matching the second pair to the sticker they left on the shoes. When I asked to buy the first pair which are the same shoes as the second just different color for the price of the sticker they left on, I was told that I can only get sticker price for one pair and not both even though I am the one who has to now go to ups to drop off the shoes that came worn. Horrible experience. Definitely wont be ordering from this site anymore. Rather order directly from Marshall's.

Date of experience: March 28, 2022
Justin F. 6pm Rep
over a year old

Hello Silvia,
I'm so sorry for the horrible experience you had with 6pm.com. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

GB
4 reviews
0 helpful votes
Follow Christine K.
Unfollow Christine K.
Share Review
Report Review

Shopping at 6pm is one of the best thing you can ever do for yourself because the website is user friendly same as investing in Cryptofundscapital

Date of experience: March 22, 2022
Saudi Arabia
1 review
3 helpful votes
Follow Umjoody A.
Unfollow Umjoody A.
Share Review
Report Review

Bad product
March 15, 2022

I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty!
I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it

Date of experience: March 15, 2022
Ukraine
11 reviews
16 helpful votes
Follow MagRee Q.
Unfollow MagRee Q.
Share Review
Report Review

When it comes to buying new clothes I always can't determine which store to choose in order to find good clothes. Indubitably, nowadays people are tend to apply to online stoores because of pandemic, however sometimes I attend offline stores when I need something exclusive and I have no time to wait for the delivery. Recently, I decided to visit 6pm online store as I wanted brand-new clothes. I ordered here couple of shirts, t-shirts, sweatshirts and one pair of jeans. These things were delivered quite fast and I didn't wait for a very long time. It took at least couple of days.

Date of experience: February 12, 2022
New Mexico
3 reviews
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Yeah, their customer service is not the best, but their prices are almost the best. Also a huge selection and free shipping. I recommend to anyone.

Date of experience: January 21, 2022

From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!


6pm.com
Las Vegas, NV, United States
+15