• 6pm

2021 CUSTOMER CHOICE AWARD

6pm

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Overview

6pm has a rating of 3.2 stars from 394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand, and great deals. 6pm ranks 12th among General Apparel sites.

  • Service
    76
  • Value
    75
  • Shipping
    75
  • Returns
    58
  • Quality
    74

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
15
See all photos
How would you rate 6pm?
Top Positive Review

“Sweaters”

Aidar L.
3/24/24

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Top Critical Review

“WHERE are my shoes?”

Donna S.
9/14/24

I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes.

Reviews (394)

Rating

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Reviews that mention popular keywords

customer service (90)
Thumbnail of user sc430
New Mexico
1 review
2 helpful votes
  • Send Message
January 28th, 2021
Verified purchase

I ordered a pair of Dr Martens in hard to find size and color only to find 5 days later my order had not even shipped yet and my online account with them had been locked! I called and was told they would not process my order only because I had used a VISA from a direct deposit mobile account and they would not take paypal either. How utterly rude! Money is money! Or is it? Don't even bother trying to order from them unless you use credit or old school bank. Waste of time! I guess that's why they sill had those Docs in stock where other sites were sold out in my size already. Seems they don't want to make money.

Tip for consumers:
Don't waste your time if you do not use old school bank or credit cards.

Products used:
None. They would not ship it to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hey S. C.
I'm sorry for the experience you encountered. 6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.) I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us

Thumbnail of user rainab1
Pennsylvania
5 reviews
0 helpful votes
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June 28th, 2017

I like them. Return process is easy, prices and selection are good. Ordered four pairs of shoes, only kept one (my feet must've grown a half size)!
What the heck?!

All in all, I'll order from them again.

Thumbnail of user dilanc1
Germany
2 reviews
2 helpful votes
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May 27th, 2020

If you hate offline shopping as much as I do, there is no better place than this 6pm online shop. It's cheap, fast and huge choices of items. I can recommend it to everyone who evaluates time more than anything else.

Thumbnail of user carolm143
Florida
3 reviews
3 helpful votes
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July 19th, 2018

I received the wrong color of shoes I had ordered. I called the customer service phone number and their response to me could not have been better. Full refund, sent me a return label so no shipping charges either way. They were very polite, knowledgeable and helpful. Nothing to improve on here... will order from them again.

Thumbnail of user variniap
Justin F. – 6pm Rep

We're sorry to hear about your shoes but so glad it was cleared up quickly and easily for you! Thank you for letting us know about your overall positive experience!

Thumbnail of user wallgrenh
California
3 reviews
10 helpful votes
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August 28th, 2014

I think they are the same company as Zappos.com but with lower prices, slightly slower shipping and less customer service. It's a site if you want to save a bit of money but don't care too much about the extras.

Thumbnail of user kathleenc60
New York
1 review
2 helpful votes
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December 27th, 2016

On Dec 27 I gave a bad review of my experience with 6pm.
I am happy to report today, that I'd did receive the replacement shoes
As promised. Too late for New Year's Eve, but expect to wear on other
Occasions. Thank you to 6 pm for following through. I may try ordering
Again from this site.

Thumbnail of user variniap
Justin F. – 6pm Rep

Hi! We're so sorry you had that experience. We will send you a private message to get your information and have a specialist look into what happened.

Thumbnail of user pnwd
Washington
1 review
2 helpful votes
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July 2nd, 2018

I saw a lot of negative reviews. Almost makes me wonder if they were posted by competitors since the Dr Martens boots I ordered for my girlfriend were brand new and perfect. From what I can tell, they are just selling previous years version of shoes. Box was stamped with a manufacture date of 2015. But what normal person would care about that? Still Brand new! Shipping was as promised and on time. Will definitely do more business with 6pm.com

Thumbnail of user variniap
Justin F. – 6pm Rep

Thanks for sharing your experience and please reach out to us if there is ever anything you need!

Thumbnail of user larissak
Texas
1 review
2 helpful votes
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February 10th, 2014

This website is AMAZING! I cannot tell enough people about it. I typically buy shoes on their site, but have recently started by clothes and have been just as satisfied. First, they have major designers always on sale (I bought Frye boots for $150 originally $400+), their sale prices range from 30 to 75% off. Second, they give you free delivery and it has never taken me longer than 3 days to receive my items. Third, they have tons of inventory, you can find whatever you need on that site.

Thumbnail of user suea85
Arizona
3 reviews
14 helpful votes
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March 8th, 2018

Have bought from 6pm over the past few years and my experience has been skewed towards the disappointing end. Just received a pair of Grasshopper sandals that were cheaper looking than anything even at Walmart. Realizing I would be paying to ship, I tried to give them away to friends and family with no takers. I could have bought these $32 shoes for only $3 more at Amazon and free shipping. Instead, I just paid USPS $14 to get rid of them. Inconsistent quality, high shipping rates to/from, no bargains here.

Thumbnail of user ritac40
Oregon
4 reviews
26 helpful votes
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November 22nd, 2017

I have made many large purchases from 6pm over the years and I have never once had an issue with my purchase. Great deals on name brand items for much less. The only bad thing that I could possibly say about them is that they stopped having PayPal as a payment option a few years ago. Other than that I will continue to look on 6pm before I look anywhere else for whatever item I need of. P.S. Thanks for saving me thousands of dollars 6pm.

Thumbnail of user emmar35
5 reviews
4 helpful votes
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September 11th, 2015

Besides Zappos and Amazon, 6pm is another go-to site before making an online shoe purchase. I've ordered boots, work heels, and running shoes from there. Great prices and selection! Much cheaper than zappos. I did have an issue with the quality of a pair of work shoes, but customer service really took care of me. I was impressed. I highly recommend shopping here!

Thumbnail of user billm1456
South Carolina
1 review
0 helpful votes
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November 9th, 2021

Would not recommend this company, no exchanges only returns that are very expensive. Their customer service has a lot to be desired, very rude, and not knowing their products. Will never buy again, BEWARE.

Service
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Bill,

Thank you for providing a review for the service and policies to 6pm.com

We are very sorry for the recent experience with the customer service department and their knowledge on products. Our teams will be grateful to look further into your interaction. If you could provide a order ID for the recent purchase, we will follow up to ensure we create a better shopping experience.

6pm.com

Thumbnail of user shirleys73
Florida
1 review
6 helpful votes
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June 23rd, 2016

1. French Connection dress appears to be knock off. Has a FC label, but fabric, cut, fit, and overall quality are off. First order from this site. Had already bought the dress in question, but needed the next size up which was sold out from the major retailer, so I have a real comparison.

2. Not only does it appear to be a knock off, but also appears to be a second or worn return. Clearly has been worn and either cleaned or washed previously as the dye from the print has bled out and blushed the white border to pale pink, and has wrinkle creases across the hip/thigh area (right where the dress would bunch when sitting).

3. Insult to injury. I have to pay shipping to send the fake item to them.

Thumbnail of user samc78
Oregon
1 review
17 helpful votes
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September 29th, 2015

Yeah, no this site is a scam if I've ever seen one. Just purchased a pair of "Frye" boots that arrived damaged. There's no way in hell these are real Frye boots. Two days after purchasing these crappy boots, I have over $3000 worth of debit card fraud in my account. I have never had this happen before and don't normally purchase items from online retailers that I don't trust. What are the chances? NEVER AGAIN!

Thumbnail of user tonyf64
Tennessee
31 reviews
79 helpful votes
  • Send Message
April 17th, 2018

I see a lot of people on many sites asking about a good site to shop on for clothing, boots, shoes, etc. I have only shopped here a few times but never had any problems. My orders came in fast & the prices were awesome.

I can vouch for this site if your looking for great low prices on name brand goods!

Service
Value
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Thank you, Tony! We appreciate you taking the time out of your day to share these kind words. Thank you for being a loyal 6pm customer!

Thumbnail of user jumah
New Jersey
1 review
5 helpful votes
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April 27th, 2014

After ordering shoes, Newton Running Isaac S, and the size not being 12.5 which I ordered I tried returning. The Rep for 6pm explain that customers are responsible for 100% of return shipping cost regardless of issue with item.

Thumbnail of user camic
New York
2 reviews
4 helpful votes
  • Send Message
September 16th, 2014

I have ordered numerous items(mainly shoes) from 6pm and have never experienced what any of these negative reviewers mentioned. The items are shipped fast. I have never received an incorrect item or size or defective item. I have also returned several items and did NOT pay return shipping. I explained that I'm a loyal customer and purchase often and they always send a free return label. My return is processed usually within a week. I would give them 5 stars but because they don't "offer" free returns, that to me is a con.

Tip for consumers:
Don't make a decision based on the reviews. Try it yourself even if you buy something very inexpensive at first.

Thumbnail of user kirshab
California
1 review
7 helpful votes
  • Send Message
April 2nd, 2014

I'm really regretting the order I placed last night after reading all of these reviews. And the good ones sound a little too good to be true (were you people paid?! LOL)! I typically read reviews before any online purchase, but for some reason I didn't with this. However, for only $24, I suppose it was worth the risk. I don't know the laws, but NO ONE should be paying return shipping if they received an item they did not order. Sounds like this company is going to have a class action lawsuit if they don't stop charging shipping on items they should have never shipped to you in the first place. Why should a consumer pay for their mistake? If I ordered something that said it was leather, and that is not what I received, why is that my fault? Why should I be out any money? Stop giving in to this company and fight them. Even if s/h is only a few bucks, it is the principal of the matter! The expense should be on the business not the consumer! Why are we paying for their errors?

Thumbnail of user gisellem2
New Mexico
16 reviews
112 helpful votes
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November 14th, 2016

I find some good deals on this site. I always compare the price with their other sites Amazon.com and zappos.com. Prices fluctuate so be careful. If gotten burned on shoes that don't fit and have had to pay return postage. Some things are not much discount. There are deals to be had, but check Amazon first because with Amazon prime accounts you can get the free shipping and returns. Sometimes the Amazon price for the same item is cheaper.

Thumbnail of user beckyr
Indiana
21 reviews
66 helpful votes
  • Send Message
October 14th, 2011

Great website, since its kind of like overstock.com I have had numerous times they ran out of items after I ordered them and had to refund my money. If they have your size in clothes (they seem to have tons of TINY sizes and really big sizes but often not many of the average sizes) you can get name brand items truly at up to 70% off! They ship fast, make it easy to return items and get a refund for items you don't want, no sales tax unless you live in their state (can't remember which one) - professional packing --you just have to remember it is out of season overstock items so don't be disappointed if they end up not having what you order as often they only have one in stock and several people will be buying it at the same time almost.

Thumbnail of user courtneym31
Oregon
1 review
3 helpful votes
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September 21st, 2013

This site sucks! I planned on purchasing two pairs of boots, but when I got on the site the next day the price had tripled. Really? What a hoax. I recently ordered a Marc Jacobs bracelet for $100 and when I received it, the clasp had scratches all over it and the inside of the bracelet looked as if it had been used. I returned it today and I have to pay to ship it back even though it's their fault for selling a scratched item. I'm hoping there won't be any issues with them refunding my money in a timely fashion like other posters have stated. I will not purchase from 6 pm again.

Thumbnail of user jeang116
Massachusetts
1 review
3 helpful votes
  • Send Message
October 28th, 2018

Been using 6PM off and on for years with no problems. But the last order I placed, for almost $150, never arrived. Of course I checked with my neighbors, etc. Called Customer Service and told them - that package never arrived, even though the status said Delivered.

They quickly admitted that they have a new delivery service and have had problems. They refunded me immediately.

I am rating them 3 stars because I am concerned about this happening again. But the discounts are worth another try!

Thumbnail of user reginar54
Gina R.
Texas
3 reviews
6 helpful votes
  • Send Message
March 10th, 2019

I've been a customer since 2012 and all of my experiences have been great. Although once several years ago I received a pair of running shoes that looked like someone with dirty feet tried them on, but they quickly sent me another pair within a few days free of charge. The only downside is you have to pay for return shipping, but I've been happy with my all of my purchases. I would totally recommend 6pm.

Thumbnail of user jenniferl32
California
1 review
2 helpful votes
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September 8th, 2013

Used to be a great place to get deals but the last pair of shoes I ordered came in two different sizes. I'm a size 7 and the right shoe was 8. I requested a return which I had to pay for myself! Lost $10 because of their mistake. I don't think the customer service nor the people who pack and ship out the items are accountable for their mistakes if the customer has to pay for ALL returns even if its their mistake. Do not buy from them, they are very unreliable.

Thumbnail of user marshalb15
California
1 review
1 helpful vote
  • Send Message
June 1st, 2023
Verified purchase

I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.

Products used:
None, returned everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user variniap
Justin F. – 6pm Rep

Hello Marshal,
I sincerely apologize that you received an item that was not in good quality. In this situation you may contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

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From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!

Business History

6pm.com is a subsidiary of zappos.com and amazon.com.

Company Representative

Thumbnail of user variniap
Justin F.
6pm.com Account Manager
Usually responds not within the first month

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