AbeBooks

This most incompetent company I've ever dealt with. I purchased a test book from a seller named Book Deals. Do not buy from this person he is a scammer. I returned the book 2 months ago still have not received a refund. Contacted Abe books keep getting the run around. Find someone else to buy a book from. Horrible customer service no way to contact by phone only emails. Every time u have to explain the citation over again because they never go back and look at the prior emails to know hats going on.

Book ordered on May 1 never arrived. Bookseller number not correct and apparently fraudulent. No one to contact at abe. Following support request links on abe website results in endless circle which goes nowhere. They never respond to emails. Wasted money.

Ordered a book with specific cover art that I wanted, but received some mass reprint instead. In order to return it I'd have to spend 55% of the overall cost to ship it back. Feels like I'm dealing with those websites from China. Last time I ever buy from AbeBooks.

First of all, I have been a long-time customer to AbeBooks, and have spent hundreds of dollars on their site. I requested a refund from AbeBooks for an item that was advertised as new. However, the book I got was used, with a damaged cover and writing inside. For some unknown reason, AbeBooks cancelled my return/refund request. Unlike Amazon, they no longer have a working customer service number so you can talk to a live representative. This is a real negative. Until this problem, I had no idea how much their rating had plunged. I wrote them back stating how can customers feel secure if you don't guarantee that items are in the condition as advertised on their site. Thus far, I've have gotten no reply. Don't say books are new, or "as new" and then send a book in "acceptable" condition, at best. This is very bad business. I am waiting to see if the seller responds, but the customer service at AbeBooks at this point leaves much to be desired, sad to say.

I only received a partial order. The company makes it hard to contact them via email text or phone. Tracking is out of the question as well And I have no way of finding out which sellers sent me their orders and which one did not. They also make that complicated. I've written off the order as a bad order and understand my money is gone. I will not buy from AbeBooks again.

I ordered an out of print hardcover. There were two or three copies of the same book being sold by different sellers. All priced between 30-60 USD. About 24 hours after my order, I received an email stating the book I just paid for is no longer in stock. Fine. I figured there were one or two other copies, I'll buy it from a different seller. I go back to the website and see all the reasonably priced copies are gone and now only two copies priced at 350-400 USD remain. Absolute insanity. The book I wanted was published in 2013. It's not an ancient artifact. They claim it was not the same books relisted for much more money but it seems unlikely to me. It seemed very sketchy. The book is not at all popular. Just out of print. The only reason I give 2 stars is because they did refund my money.

A month ago, I purchased two textbooks from AbeBooks, I was expecting to receive it around 11/12 of February and so I emailed through to them asking if there was any tracking number. A customer service rep got back to me within a day or two detailing why there is no tracking. She also advised that I can expect my order end of day on 12 February. I waited the whole day and nothing, so contacted the contact centre again. I saw her response the following day apologizing that my books may have been lost and that I'll be refunded. While I am panicked and disappointed that I'm not getting my books, I've found another solution of sourcing my books, the service I received was better than most. If looking to purchase from AbeBooks, Prices are great, it literally comes down to risk.

I had a horrible experience buying from this website, the sellers on this site seem often not honest. The shipping date was changed after I placed an order, and I couldn't cancel it because the seller changed the status to shipped right away, but not tracking info. The seller does not respond to messages. Customer Service Does not exist. It is either automated, or takes forever
Then, I realized, Amazon bought this company and the worse experience that we get the better. We will all have to go back to buy on Amazon… and they will be able to control all the prices.

I've been trying to find a specific cookbook for years. Not only did AbeBooks have it, I got a great price too! Very cheap and exactly as advertised. Can't argue with that! I'll be a returning customer for certain.