Abra Auto Body & Glass

After a LONG battle with Shelter insurance, (our vehicle was hit while parked by a snow plow, it was caught on camera, and they still wanted to contest it… But that is another review), we were left with very few shops to choose from and chose ABRA as a friend had great experiences with a location in Denver. We were told FOUR days for our repair, dropped it off on Monday and continued to get texts that our car was on track to be completed on Friday, (which is FIVE days, but okay). Then Friday came, and we were informed that it would be Monday. Here we sit and it's Monday and it now won't be done until POSSIBLY Tuesday or Wednesday. We have not been informed of any extra damage, have not been given any reason why it's not even PUT BACK TOGETHER YET ON DAY SIX… But we have been told that the company that does the calibrations for the sensors that has to be replaced is not working today, so why did they promised Monday then anyway?

Poor time management on their part and each person I talked to didn't seem to have complete information about the progress of the vehicle.

I guess it is irritating me more because I am disabled, and the rental vehicle they gave us is not one I can drive, my wheelchair fits in it, with my service dogs, but we have to pay to have the car cleaned to return it, if there is hair… it is spring and they are SHEDDING!

Point is… if you can't get it done in four days, don't promise it, you'll have much happier customers!

We chose ABRA based on the referral of our insurance. Unfortunately our experience with ABRA has more than disappointing! ABRA does not stand behind their work or their warranty. Their website states, "Your satisfaction in our work is our number-one goal. We offer lifetime warranties on our auto body and auto glass work."

ABRA has denied to repair their work to our vehicle. When we brought our vehicle to ABRA we trusted them to fix the damage from a drunk driver to the same or better condition before the accident. ABRA's commitment was to repair our brand new vehicle from an accident and it appears they just painted several coats of paint and now our vehicle is chipping because of the numerous layers of paint. Obviously we were never made aware of these numerous coats of paint nor that it would chip, nor that they would not stand behind their warranty if it did chip. Had we been made aware that ABRA painted layer after layer of paint to repair the damage, we would have never accepted the vehicle. We trusted ABRA to care and repair our $60k vehicle to the condition it was in prior to the accident or in better condition. Unfortunately, ABRA only assisted ensuring the diminished value of our vehicle would be significant and that our vehicle will take a loss at resale, as with this many coats of paint it is going to be a costly repair for us that should be covered by ABRA workmanship warranty.

We wish we could say our experience was positive, but it has been horrific from the customer service we received to our vehicle's paint now chipping away! The manager Steve and the manager Nate do not return your call after they promise to call you back "after looking into the matter more," it has just been a big disappointment!

We could not recommend ABRA based on our experience. The poor quality of work represents the limited experience ABRA has repairing vehicle's. ABRA's unethical business practices by not standing behind their work or their warranty should be enough to look elsewhere for when needing to repair your vehicle.