Abt

My telephoned order went terrifically smooth under Salesperson Benjamin R. Great communication, quick confirming emails, all addresses and contact/shipping! 00% correct. My microwave model was tough to find in my area and Benjamin was able to assess stock and ship out the unit. It arrived within 48 hours, which was very pleasing. I'd do business with Abt again without any reservations. Pricing was spot on and very competitive. Highest recommendations for this firm.

Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.

Everything went well from start to finish! Best customer service from online, through email, over the phone, in person and with delivery! We made the purchase on December 23 and had them delivered on January 22 per our request as our kitchen was still being updated. For the delivery day, (and the day before) the communication through automated text was an added bonus and made the whole experience effortless! This my first major appliance purchase ever and I had only two options for the quality of items I was looking for: Grand or ABT. ABT won for service and cost of Products! Hands down!

This company is a scam they change their name and address constantly ABT shop. They scam to my PayPal account and kept the money this company goes by several different names but most of them have ABT in them. They use other peoples phone numbers and business names. Every time I try to look them up to find my order the site has a different address. No one answers the bogus phone numbers and you can never finish filling out a customer service complaint. If you type in their email your phone will tell you no such email exists. I was foolish enough to trust this review site and lost $174.

Updated review - I've changed my review to 5 stars. I can't remember any seller on the Internet ever reaching out directly to correct a mistake and make it right. Abt's staff did exactly that, and immediately shipped out the item in question. I'm leaving the original review, but I will buy from Abt again and suggest you do as well. Their customer service is something only a local store would provide, definitely went above and beyond what I expected.

> OLD review - Listed a product for sale. Website said it was in stock. I confirmed via their live chat they had them in stock. Ordered product immediately. Order was placed in backordered status. Now they said they don't have it, never did have it. What a waste of time.

Purchased a very expensive dishwasher that apparently is used, missing parts, dirty with water inside and we hooked up a spraying leak from water valve! When I called them for help they said to call Bosch! Never ever ever buy from them unless you want massive problems!

They started off selling me what I asked for, but there was no one actually experienced enough in their sales team to ask the right questions. Instead, I had to return and exchange multiple times until they were not happy with me, so I ended up returning all together and now I am going to an expert HiFi store that specializes in what I am looking for. Perhaps they have gotten so big that their quality of service as diminished and they only care about volume. Too bad. Never going back!

I applied for a line of credit through these guys, they declined me which is fine I get it, but they dropped it by 43 points... Google said it's only supped to be between 5 and 10 points per hard credit check so what the hell. It took me 8 years to bump it up 55 points and they wiped most of it out in two minutes... Smh it's just uncalled for and not even worth looking into if they're just going to decimate your credit score like that

I am very frustrated with the customer service aspect of this company. I have been dealing with my ice machine for our subzero fridge not working due to a valve needing to be replaced. 2 times they have brought the wrong part and have to reorder the correct part again, which is delaying the whole process. It has been at least 2.5 months this issue has not been resolved.

Its not the fact about how long it takes the parts to come in but the fact that they technicians are given the wrong parts continuously causing us having to go out and by our own ice and take time away from work to make sure we are available for when the techs come out.

I asked to see if we could be compensated some how with a gift card or credit and was informed they do not do that and even asked to speak with a manager about and was given the same answer.

At this point I am disappointed. I really did like this company but they don't seem to have the same values when it comes to servicing once you buy!

I've been dealing with ABT on and off for the past three years. I moved into the Northbrook area where the person who previously lived there, had the ELAN system. I personally feel it's an outdated system, but I need to call abt to get certain issues with the system resolved, especially with changes in Internet system or the thermostat. Every time I called they seem to want to sell me something that cost thousands of dollars which is not what I want. It's come to the point where I'm almost hesitant to call them even though I probably should.

I notice with these reviews the service was so much better prior to 2019 and afterwards, Most of the reviews have been very poor. I hope they see this and look as a way to improve how they treat customers just because your clientele have more money and they can do with doesn't mean you should treat the ones that want to save a little money like there's nothing.

I wish I could them ZERO! I returned their defective microwave and store signed for it, (UPS have confirmation), now Monica and Kal claiming they never received it. It's been over 3 months and they still refusing to issue refund and they both being extremely rude on the phone. Monica yelled and hunged up the phone on me on multiple occasions, which is not acceptable. Kal is a shame of this company, claimed to be a gen manager. He acknowledged he received the item but still won't issue refund and stated "it's your problem!". This company needs to FIRE these people and don't let them harass customers anymore!

ABT has been around since before the internet and my mom remembers buying her washing machine from them before she was married. They are a trusted company and if they have what you need cheaper than other online estores I would recommend going to ABT. Delivery is a snap and always white glove treatment. They know how to run a business and treat their customers right.

I placed an order with them for a tub wall system with no tracking number and when I tried to contact them via the form on the website the message could not be sent. I hope to hear back with a tracking number and also to receive my product, but I'm starting to doubt their legitimacy.

The sales people were great. We bought a Kitchen Aid side by side with a bottom freezer. We had service calls 3 times on the ice maker in the first 6 months, and the ice maker was replaced. It works fine as long as it dumps the ice, sometimes I have to manually do it. The About 6 months later the unit leaked water on our kitchen oak floors and warped the wood. The service people came out, the cause was a quarter size rubber valve that melted closed, causing the water to drain improperly. The service man said they have known about this for sometime. I asked why Kitchen Aid or ABT didn't advise the owners. He didn't know. I file a claim with thru ABT who referred me to Kitchen Aid, who is putting me thru the hoops. I highly recommend you buy an extended warranty. Two stars for not contacting us about the problem.

I ordered an UHD Samsung TV at the best price around. It arrived even sooner than projected, and was perfect right out of the box. I've ordered other smaller electronics items from Abt and had similar smooth experiences.

ABT has come SUCH a long way!

Their prices are competitive, and if you don't like them, even on their chat you can reach out and see if there are any coupons or discounts. They'll connect you with help and both times I've used this it was super fast.

Thank you ABT!

I have attempted to order a dishwasher from Abt online, and it is impossible to get a response to a question before I finalize the order. Emails, chats, etc are ignored or I'm given a robotic response. If this is how they provide service to a potential customer, I can only imagine the service after purchasing the product.

This is the 1st time I bought anything from ABT and I purchased online. Mike McCoy made the online ordering process easy and smooth. The two delivery drivers were very professional, polite, efficient and courteous. I will buy again from ABT.

I have purchased all my appliances for the last 30 years from Abt, including a subzero refrigerator, and never had a complaint. However, 13 years ago I bought 2 dishwashers (for $3000 total), which never worked well. Abt sent out service people multiple times, and I was told this was how modern dishwashers work, since there are no longer phosphates in the dishwasher detergent. So, I used them as dish racks. When my kitchen was recently redone, the dishwashers had to be removed temporarily. The contractor told me they had been originally installed improperly. The contractor's plumber reinstalled them, and it's a miracle, they work! I had several conversations with the stores's general manager, who said it was too long since the installation, and I had no photographic proof for what I said. He finally agreed to reimburse me for the cost of the installation ($300), to be paid as an Abt gift card, which I refused. I had asked for the cost of the reinstallation (about $700) and the manager refused. After being a loyal customer, spending tens of thousands of dollars there, I will never go back. They do not stand behind their work.

My appliance was delivered to the wrong address. I contacted them to resolve the problem. They would not do so. The appliance was left sitting in the rain, on someone else's property.

In the past 10 years there was a purchase of two wall air conditioners at ABT you would think with the amount of money spent on the air conditioners they would continue working there are older ones in our condo building still working. I wish I could give ABT a good review but I can't it is 90° in my condo I can barely breathe I am disabled and cannot afford to purchase another one

7/2/23 flood day in Chicago. Damaged Frigidaire Refrigerator. Supplied part number from repair technician at my home. Part number was 5304 526 091. Pic number 1 below. Contacted ABT as this is where frig was purchased. Order took four weeks to receive after numerous follow ups and conversations with parts department. (Ruby is the parts manager.) When the repair tech came to work on the frig he found that the part we received was incorrect! It is in the attached 2nd picture below- part number received was 5304 520 509. When I contacted ABT the rep said I would get a return label so I could return the part? Where is the customer service in that? Where is the time I spent hunting for the shipment to be received? ABT has been dropping standards in my opinion. They also indicated they ordered what was told to them verbally as the part that was needed. The part number should always be the driving force of an order nothing else. So, here we go again ordering the correct part from another vendor.

POORLY PACKAGED ITEM ARRIVED BROKEN. I HAD TO PACKAGE UP THE ITEM AND RETURN IT VIA UPS. WHY COULDN'T I JUST TAKE A PHOTO OF IT AND SEND IT TO CUSTOMER SERVICE. IF THE REPLACEMENT ARRIVES BROKEN I AM REQUESTING A CREDIT. I'LL BUY THE SAME ITEM LOCALLY DESPITE THE HIGHER PRICE. LOWER PRICE IS SOMETIMES NOT WORTH THE AGGRAVATION.