• Accessory Geeks

Accessory Geeks

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Overview

Accessory Geeks has a rating of 3.7 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. Accessory Geeks ranks 17th among Mobile Accessories sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate Accessory Geeks?
Top Positive Review

“Items offered have reasonable price, I recently bought...”

Antonette J.
12/5/14

Items offered have reasonable price, I recently bought a travel charger. It works perfectly and you can tell that it's not like the cheap ones that will only work for a week or a month. I would definitely purchase this again if I need a new one in the future, same goes with other accessories I need for my devices. I love my online purchase experience on this site. Thumbs up!

Top Critical Review

“Fraudulent,”

Kim N.
6/3/20

They don't answer email, answer phone, or ship product. Worst customer service. I'm going to try to get Amazon to pull them as a seller. And contact better business bureau. This is really An awful company.

Reviews (45)

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customer service (10)
Thumbnail of user kimn225
1 review
8 helpful votes
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June 3rd, 2020

They don't answer email, answer phone, or ship product. Worst customer service. I'm going to try to get Amazon to pull them as a seller. And contact better business bureau. This is really An awful company.

Thumbnail of user antonettej
1 review
7 helpful votes
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December 5th, 2014

Items offered have reasonable price, I recently bought a travel charger. It works perfectly and you can tell that it's not like the cheap ones that will only work for a week or a month. I would definitely purchase this again if I need a new one in the future, same goes with other accessories I need for my devices. I love my online purchase experience on this site. Thumbs up!

Thumbnail of user hilla132
1 review
13 helpful votes
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December 15th, 2014

Easy transacting on their website. I'm impressed with the good communication I got from the seller. Prompt delivery and my order arrived in perfect condition. Would do business with this seller again.

Thumbnail of user davidf243
1 review
14 helpful votes
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March 30th, 2017

I ordered a phone case in December 2016, but it was the wrong size (my fault). When I tried to reach customer service to exchange it for the correct size all I got was a busy signal night & day forever! I sent an email & got an automated reply saying someone from customer service would contact me within 48 hours, but no one ever did! I finally got someone on the phone & they gave me an authorization code to return the phone case for a full refund. Today is March 30,2017 and I still haven't received a refund, nor can I get anyone to respond to my phones, emails, etc.

Tip for consumers:
If you order, be sure you can live with it once you receive it, because their customer service is NON-EXISTENT!
I ordered a phone case & returned it, but got no refund, nor exchange! Lost my hard earned money & got nothing to show for it!

Thumbnail of user robertc127
1 review
10 helpful votes
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November 25th, 2014

There are a bunch of great products in Accessory geeks. I bought legit batteries and I am happy on the battery life and it is such a great product really worth it. Exactly as the description says and works fine. Price is cheap compared to other who offer this battery. Overall a great buy for me as it comes with free shipping. Service is excellent too!

Thumbnail of user eves4
1 review
5 helpful votes
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May 20th, 2015

I bought an iPhone case that I wasn't satisfied with. I was very honest about why specifically and they emailed me a return package slip to ship it back and processed my refund. Customer satisfaction is key. So thank you.

Thumbnail of user alexandraw3
1 review
12 helpful votes
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November 26th, 2014

This company offered totally value for money, very inexpensive. Of course the quality of their product is on the highest level. I bought my customized case here and I really love to use it whenever I go somewhere else. The fit really looks perfect on my phone. They also offered very fast delivery.

Thumbnail of user williem27
1 review
8 helpful votes
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December 16th, 2014

The case I ordered from this site arrive quickly and exactly just I needed it to protect my new phone. Thumbs up on the fast delivery and amazing case! Reliable company and highly recommended to those who need cases, charges and accessories for their gadget and device.

Thumbnail of user paulc20
1 review
11 helpful votes
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December 18th, 2010

Whenever I get a new cell phone I head over to accessory geek to bling it out and get all of the adapters I need for it. Better prices than buying those things directly from verizon. I had a buddy who used to work for a cell phone store and he was telling me they make most of their money from the accessories like car chargers and that the phones are sold almost at cost to lure you in to the store. That is why a car charger is so expensive as are the cases and other goodies. Just go to this site instead and save your cashola.

Thumbnail of user williaml58
1 review
8 helpful votes
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December 1st, 2014

I rarely write reviews but I think this one's worth it. I have a great experience buying from this website. They offer a lot of items on their site w/c caught my attention to shop multiple items for my phone. From cases to chargers and other accessories they have it! I also got my item on the said date and in perfect condition. Keep up the Great service and Great items coming! Thanks!

Thumbnail of user josephm82
1 review
7 helpful votes
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December 14th, 2014

Great job as they have a professional customer service. I ordered a case and it is currently out of stock they did not hesitate to give me such information and I waited for the case and it is always worth the wait. I really love it. I am sure that I will buy some other stuff as they offer free shipping that I always look and search for an online shop.

Thumbnail of user gregorys34
1 review
10 helpful votes
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December 17th, 2014

Customer service was impressive. They are very clear on giving me directions on returning my item that is damaged during transit. This was my 1st purchase online yet they assist me and help me so much to make sure that I will get the item I really want. Thanks a lot. Will recommend this to my friends and relatives.

Thumbnail of user kenm112
1 review
8 helpful votes
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September 1st, 2016

I received the wrong items and they have not returned my emails and phone # is always busy.
Order date 8-12-16. Order received 8-18-16. Been trying to get them to correct there mistake since 8-18-16. Still waiting. This is the worst company I have ever dealt with. Do not deal with them it is not worth it. I feel I had my money stolen from me.

Thumbnail of user frankg38
1 review
10 helpful votes
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December 3rd, 2013

My wife and I both have Nokia Lumia 928's but could not find good cases for them. By chance I came across this site and at first was leary since i'd never heard of them. I took a chance since they had what I wanted for mine and for hers and at a good price. I ordered, they shipped, it came, no issues. I reserved giving a 5th star since I haven't had to use their customer service.

Thumbnail of user lindam119
1 review
7 helpful votes
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December 2nd, 2014

I've been shopping in Accessory Geeks for a while now. They offer great items and they are honest that the item they sent was exactly the one pictured and describe on the description. I always got my item on time and on the said date. I recommend this site and seller! :)

Thumbnail of user floram29
1 review
13 helpful votes
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May 23rd, 2020

I ordered a case for husband cellphone on April 24th. After waiting several days email to get tracking info to know when to receive my purchase. It took them 2 days to respond stating checking status. After several days passed email again for status due to my item was due to be receiving 5-7 business days. After another day of waiting for response, stated sorry item not in stock refund will be refunded 3-5 business days. Two weeks later now a month later after order no refund made. Several emails no response, and many voicemails on phone# provided on bankstatement of charge no response. Phone call is either busy or automated voice stating due to high call volume please leave message for call back. Worse customer service ever in my life. Business is a scam.

Thumbnail of user rossb146
1 review
15 helpful votes
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February 24th, 2020

I have purchased protective cases for my iphone 6s from them in the past. Twice they sent the incorrect case and I had to contact them in order to receive the correct item. Again I ordered a case and received an incorrect case. I have emailed twice and just receive a standard acknowledgement of my "order". I have repeatedly attempted to call during their posted business hours and am met with a busy signal each time. Very poor customer service and unable to get an order right the first time. I will not place an order with them again.

Thumbnail of user kf43
1 review
11 helpful votes
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January 4th, 2017

From my experience with this company, DO NOT PURCHASE from them. I bought a phone case for a Christmas Gift and unfortunately I purchased the incorrect one. I have contacted them 4 times to try and return it. I am still waiting for them to get back to me. Although my order was handled quickly and the product arrived quickly, they ruined it by not assisting in the follow up with a return.

Thumbnail of user jeffreys24
1 review
1 helpful vote
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August 8th, 2013

Ordered a newcasefor my phone it instantly went no eta back orde rI was offered a diff case which never arrived including a screen protectorthat I ordered to give them another chance still a no show on products yet or refund of price difference on org case ordereda second case was less money

Thumbnail of user walea1
2 reviews
19 helpful votes
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September 18th, 2020

Terrible customer service. I ordered 3 phone cases on Sept 2nd, 2020 and after a week I decided to call and check on the status. No response so I left a message then sent an email to inquire of my package. No response to the email either. As of today, it's been 2 weeks and 2 days and after 4 calls/ voicemails & several emails, there's still no response. Terrible customer service, I can't see how they treat customers like this and still stay in business. To me, no response means - I don't care about you, we don't even care if you purchase our product, why don't go somewhere else and purchase from them. This is what no response means. As a member of the military, I learned respect is earned through hard work and service. This means Accessory Geeks doesn't respect its customers. Shame on them! Will reach out to my bank to get my money back. If they don't have something then they shouldn't promise people something they can't deliver.

Thumbnail of user bilgehana
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

EDIT: They didn't reply emails and also they blocked my email address. I'm not able to send an email them. If you want to buy something from them, throw thant money from window at least one homeless can get it and it's better than these kind of "people"

NEVER TRUST THEM AND DON'T BUY ANYTHING ON THEIR WEBSITE. THEY DON'T SEND THE PRODUCT AND DON't GIVE THE MONEY BACK. ALSO I SENT MORE THAN 50 EMAILS AND SEND MESSAGES ON INSTAGRAM, THEY DIDN'T EVEN ANSWER IT. TOTALLY FRAUD!

Tip for consumers:
DO NOT WASTE YOUR MONEY!! BURN THAT NOTES INSTEAD OF TO GIVE THIS FRAUDS. AT LEAST YOU CAN GET HEAT

Products used:
Hat

Thumbnail of user richardv18
1 review
1 helpful vote
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September 13th, 2014

I ordered an item that was listed as "ready to be shipped within 24-48 hours!" I paid extra for the 2 day shipping because i needed the item ASAP!

I order the item on a Friday and when I went to check the status on Monday it was listed as "Back Ordered" so i called to get an ETA.(They were not in the office at there listed starting time and nobody even answered the phone until 45 minutes after the listed business hours) The lady I was finally able to get through to said there was no ETA but back ordered Items typically ship in a couple days and that it would probably ship on Wednesday of that week.

I inquired about cancelling my order and the lady said "I just got another update and your item will ship out tomorrow"(Tuesday).

I continued to check the status daily all week and it continued to say back ordered until Friday when I received and email:

"We sincerely apologize for any inconvenience but unfortunately, the item(s) you ordered below are discontinued and no longer available:"

So now it is a week later and I had expected to have my item and it has not even been shipped and never will be. Needless to say I am very dissatisfied with the transaction so I replied to there email... Unfortunately they have chosen to not even reply to me.

I would not recommend this company to any friend or family members!

Thumbnail of user olib1
2 reviews
0 helpful votes
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June 26th, 2020

Lovely items! I'm really satisfied with my purchase, thanks
Had no problems with anything I have ordered.

Thumbnail of user kourtneym1
1 review
7 helpful votes
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September 1st, 2016

I was charged twice for the same purchase. I tried contacting them twice, and still haven't heard anything.

Thumbnail of user leisle
16 reviews
5 helpful votes
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September 7th, 2020

I ordered a case for my Honor mobile and I received it on time. Quality products and I got what I ordered.

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About the business

Buy Cell Phone Accessories, iPhone Accessories, iPad Accessories@ AccessoryGeeks! We offer a wide selection of products at low prices with everyday free shipping!

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3.7
45 reviews
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