Ace Hardware

This store is run by a man ( can NOT call him a gentleman) who operates by the motto " welcome to 2023, that's how the world is" when asked to do the right thing and stand behind his stores reputation, products, and his employees. He is a crook and the store is run accordingly. The good employees who work there are overshadowed by the ridiculousness of the rest of the situation. Do not go there. Do not try to convince yourself that you are supporting a local small business. Do not be taken in by it's midtown convenience. Drive the extra few miles to another Ace. I should take him to small claims court but even that is not worth it. Really, really, nothing about this store is worth it…. Not worth it.

My first visit to the Ace Hardware store at 89th and Memorial in Tulsa OK. Couldn't be more pleased with the help I received by Rich W. Located the products I needed and loaded them onto the cart and then into the car! So great to encounter an employee who knows the location and products they carry and so courteously assists in getting them into the car. An efficient, pleasant visit that is a rare experience of late! I will be shopping this store again in the near future!

Brian, the manager of ACE Hardware in Maricopa, AZ was so customer service oriented. He not only ordered a light bulb for me that they were out of, but let me return my broken one with no charge or hassles that I had purchased there months ago. He remembered me days later when I went to pick up the ordered bulb and had it ready for me with a smile. Thank you, Brian, for making my day. What I expected to be a hassle was a true pleasure.

My husband and I went shopping at ace hardware Medina ohio on 10/29/2022. As my husband and I entered the store we were not greeted. As we w t to get what we came for, and I noticed one of the employees(cashier) went to the store manager to tell him I was in the store. He came over asked if I needed help and proceeded to tell me when I'm ready to check out he will ring me out at vine and hop register. The 2 cashiers that were there had no customers. If this is how your employees (cashiers) treat people that is a shame. I am not a disgruntled former employee, but since I'm no longer employed there I should be treated as a paying customer.As my husband and I were leaving the (cashiers) did not say anything to us they just stared at us. This is very poor customer service. I will not shop there again. Again your employees should have training on great customer e and respect for shoppers.

I ordered online for some bio blocks from the local store to pick up the price was 7.99 online/app the local store price is 3.99. So far no response from customer care. Local store does not know why the price is so high

I received a Large Big Green Egg from the Lake Forest location for my Birthday. After receiving this beautiful gift I realized it was to small and I wanted the XL. I spoke with Kirk the store manager and he was happy to order me a XL and exchange it for the large. Of course I paid the difference. But they came and delivered it, carried it to my backyard and set in inside the table the was designed for the XL Big Green Egg. Then took back the Large and the cardboard that it was shipped in. They made this happen in a very quick time. In just a couple days actually. Truly the best customer service and professionalism I have witnessed and experienced in a long time. They have a forever customer and will refer people to shop there. Thanks again to everyone at Ace in Lake Forest Park.
Russell

Ordered an ego trimmer with battery for $199 on sale. Bought the trimmer string. Free shipping to store. They canceled my order for no reason and they still have it listed. Now the shipping is over 200 dollars lol. Is it being shipped from mars? They did shop the string however! Won't do business with them again.

So I go to buy a staple gun and it's listed for 19.99. Go to pay and it's 26.99 I tell the guy it's not the right price. He tells me the price went up. I tell him if I was in Walmart they would have to sell it for the listed price. The guy tells me he can't do anything that's just the way it is. Told me to take my business to Walmart then. Well I'm done with this company horrible customer service and over priced items that you don't know the real prices on anything. I will never go back again. Just go to Walmart next time.

If I could give them zero stars I would. They didn't ship me a complete order and when I call to have them ship the rest of the order, after a long hold time, they told me I needed to contact FedEx first to get an incident number and then I could submit a claim. I just wanted my 3 extra mouse traps. Instead I spent $10 on shipping for a $4 mouse trap and a $5 rodent repellent fragrance. They have lost my business over 3 mouse traps they forgot to ship.

Ace Hardware Big Lake AK sold us a broken Craftsman 3300 PSI Pressure Washer. They would not exchange as they said we put gas and oil in it.
Since when do companies not replace broken equipment? I had an entire deck crew waiting so ended up buying at Home Depot and threw out a $450 machine after Craftsman said to contact Honda.

I want to be clear, this review is only for online shopping at the Ace website. I love my local Ace stores but online shopping is horrid. I had $20 to spend in rewards that were expiring at the end of the day. I didn't have a lot of time to drive to the store so I decided to use them for online shopping. Battling with the checkout system got me the most frustrated I have been in a long long time. There is a button to add a shipping address. I went to add one. It wouldn't take. After several tries I modified the old address they had on file even though I wanted to keep that one. That worked. However, my billing address is different. I tried to add a new billing address. Same problem, so after several tries again, I just had to modify the one that was there. But it turns out if you modify the billing address OR the shipping address, they also modify the other one. After fidgeting with this for nearly an hour, I gave up and decided to just have it shipped to my billing address (my Mom's house which is a 4 hour drive away). Then I entered my credit card. It gave me an error. I tried again and again, with multiple cards. It wouldn't accept any of them. I tried with a VISA debit too. No go. I promise you, my cards are all good and active. After two hours of fighting with the website just to buy one simple heater to use my $20 rewards, the brick and mortar store in town had closed for the day. I had to give up and my rewards expired. I will never shop at acehardware.com again.

The manager Mr. Fuque, called me a liar, and suggested that I was not a contractor solely because I didn't know their current price for Christmas lights at the contractor rate. He literally said "if you are a contractor then you should know the price." All he had to do was quote a price, without commenting on his opinion. Over the top rude!

The employees are always helpful at our local ACE Hardware here in Miami, OK. This store is a bit smaller than the one I used to shop at in Paradise, CA. But similar in that both have a big inventory and very helpful people working there. Even though the store here in Miami may be smaller than the one in Paradise it seems to have everything I need including electric power tools from top rated manufacturers. This is a highly recommended business, at least by me.

I travelled the whole of Dubai looking for lido for swimming pool which are called here floating beds. The lady at ACE called Gurlia was amazing she straight away she found me what I was looking for, take note you can only find at ACE. Not at carrefour or ikea which I was first told. So don't waste your time... o straight to ACE.

They are a scam! Buyer beware bait and switch practice and refuse pick up return. Showed proof of wrong product delivered but they are useless and pass you around for days. Horrible and scary they are in business.

After a fairly big purchase I was interested in how the reward program worked. The cashier just said the store had nothing to do with it? I lost all respect for my local store in Pottsville pa. She was so rude. The customers in line saw this. A simple question all I wanted was information. Going back to Lowes

My local Ace Hardware is a wonderful store. But I couldn't get into the store in time for a sale, so I looked to see if Ace had an online store. AceHardware.com was the worst experience ever. The site wouldn't take my coupon so I contacted their support person who told me to place the order and she would have the company reimburse me when the order shipped. Guess what? Two follow up calls later, the online site still would not reimburse me. Plus you don't get to speak to the person who denies you, just the phone rep who pretty much knows nothing. Avoid at all costs!

I went to Garden street Ace Titusville FL.to return a Craftsman screwdriver with a lifetime warranty. I found a #2 Phillips same as the one I had. The manager said mine was clear and faded from use his was clear blue.The idiot said he could not exchange it. So much for Craftsman lifetime warranty at Ace

I use to order my little shopping cart wheels at ace hardware but no more. I went into ace hardware to get me a reasonable lawn mower. But no. All they have are lawn mowers at or above 600 dollars. No one needs a lawn mower that expensive

I ordered site-to-store, and it took 11 days, 2 trips, and countless phone calls to get my items. I got an email that my order was ready, so I went to the store, waited 15 minutes for them to bring the wrong order, waited 15 more minutes for them to get the correct order, but only half was ready. Waste of a trip. Was told the rest would be ready Wednesday and they would call me. No call. Called myself, they were still apparently unloading the truck and told me to call tomorrow. So frustrating. Told corporate of my experience and they didn't care. They don't seem to be interested in feedback or improving their company. Don't order online from them!

I bought 3 bags of field marker and had them shipped to my home. 1 arrived and the other 2 were damaged at FEDEX. ACE told me it was my problem. ACE finally agreed to ship the other 2 and I got 1 of them. ACE told me FEDEX said there was a labelling problem and the other bag was returned to ACE. My last bag was shipped and never came. I then got an email from ACE saying that per their customer service policy, as soon as ACE ships it, any lost or undelivered items are entirely MY problem. I finally just got a refund on the last bag and gave up. I will NEVER patronize a business that won't promise to deliver an item that is bought online after charging the customer for the item and shipping. If I buy an item online and am charged for shipping too, that is a contract to deliver it to me. If it does not arrive, how is it my problem? I will go to Amazon. The '1 Star' rating is still 1 Star too many.

I purchased a chainsaw in the Trenton Florida store December 21,2023. Friday evening just filled the Saw
With gas and bar oil and started cutting for five minutes. The chain came off, bent the bar and five links in the chain. I called the store told them what happened. They said I could bring it in Saturday morning. The chainsaw mechanic wasn't there, but they had someone that could look at it. When I took it in Saturday morning, He took it into the back, took it apart, and then called me back said it look like a defective bar that it had bent links in the chain he checked the gas and oil said it was full. When the chainsaw mechanic looked at it he lied and said there was no bar oil in the the saw. And that I needed to talk to the manager. When I talk to the manager, he said there was no bar oil in the saw. They could honor the warranty. He seem to think it was a joke. He said they filed down to chain links and straighten the bar that it was fine. I will never go back to that store again. I would think twice about buying a chainsaw there.
Bill.

I've been going to our local Ace Hardware to support the business here in town. In the past few weeks, I've noticed a huge increase in their prices. In particular spray paint. Rustoleum sells for $5 a can everywhere including Amazon. Ace Hardware sells the exact can for $15! Ace has 2" brass hinges in a package for $10. Amazon has Stainless Steel $10 for 20 hinges!... and they're stainless! Those are the items I was hoping to get today but left with nothing. Nope, sorry I will not be returning to Ace Hardware.