Ace Hardware

Excellent, I have been shopping and buying from Ace for 50 years. I think their concept offers more to the buyers than the Box Stores. Most of all much better service. You're in and out. Not like a box store where you have to be brazen to stop and ask an employee where to find something. Ace employees ask can I help you. They also seem knowledgeable enough to explain how to use what your buying
Plus I like the idea that the owner is an independent businessman. I hate given my money to some giant public company where nobody cares about their customers.

My local Ace Hardware store is located on Orange Ave in Orlando, Fl. If you need to paint anything, go see their paint specialist! Roger is AMAZING! He is so knowledgeable. The entire staff is awesome. I have never had a bad experience there. Love, love, love the customer service! Its rare these days to ever get to say this. If your local. They are worth the trip

Ordered a storm door, for 9 days the status kept coming up that it had been located in their warehouse and was waiting to ship. Then I get an e-mail out of the blue saying "hey, your order has been cancelled". Had to call to find out why, waited forever on their terrible phone system, eventually talked to a customer rep who left me on hold for a few minutes before she told me that I'd placed a "regular order" on Ace.com and I need to go into the store and place a "special order" because they don't have the storm door I wanted at their regular warehouse (because of the region I'm ordering in) but they do at their special warehouse.

I ordered on Ace.com after I tried to get a storm door at my local store and they told me they don't carry them (so they're sending me back to where I originally tried to buy the door from).

Sorry Ace, but I'm buying from someone else. You NEED to sort out your supply chain. Next time I need something you're certainly NOT going to be my first choice.

Stopped in for a special request and Al Clark stepped up to assist me. Not only did he have an idea to meet my needs but also help me figure how to mount it. Enjoyed meeting Al and very glad he came up with such a great answer to my problem.

I was distressed doing a DIY job and went to Ace Hardware in Alexandria, VA. They understood my problem and spent nearly an hour solving the problem - sliding shower door sweep into drip rail, educated me that to lubricate, I should use a silicon lubricant. Everyone was extraordinarily patient, professional, and courteous. Would like to give a rating higher than 5 but hopefully my 'thank you' note expresses my gratitude.

If you're wondering why Amazon has cornered the market with on-line sales, try placing an order with Ace. We ordered a grill and some accessories, both of which showed as available. The accessories order got cancelled within minutes noting it was out of stock. The grill order got the delivery date pushed out two days after the order was placed and the day before the order was scheduled to arrive... after we left town, of course. Fool me once.

I've tried to order online from ace hardware on more than one occasion. The order almost never fills and if it does, it gets delayed. They won't even tell you if they cancel your order. I went to the store just to find out my order was canceled. I'll spend my money elsewhere. These guys are the worst.

Landon Bowls delivery driver for the Lenexa KS commercial headquarters frequently had sexual relations with the women he delivered to as he was delivering items & sometimes made unscheduled stops to entertain. That's time theft. HIGHLY UNPROFESSIONAL & NEGLIGENT! ACE should do a better job of screening employees!

Ace always delivers. They are always knowledgeable, polite, and professional.
They are helpful without being a nuisance. They ask simply if they can help you find something.
Gotta love them. Other businesses would benefit from their work ethic.

4-22-22
Ordered two (2) Radiance Vinyl Roll-up Bamboo Cordless Shades 96" x 72" for our patio. Over the years, have usually purchased same at Lowes, but this year that size was unavailable. Google searched for same, found needed size at Ace Hardware, and ordered two (2), one for east end and one for west end, luckily about 14' apart. Arrived almost as scheduled (1 day late). Discovered each was a different color than the other, one lighter, the other a bit darker. Maybe the warehouse where these are stored is dark and the warehouseman couldn't see the difference? No idea, but not pleased. Other than this little bitty problem, nothing else to say. First time customer of Ace Hardware; more than likely, last time customer.

Ordered 2 can of spray paints online for in store pickup. One works fine, the other is dried. The ball inside originally wasn't moving, after lots of shaking, it moved but wasn't usable, it spray chunks. They said they won't take any "opened" item back, so wasted $10 on trash - literally. I would accepted store credit or exchange! Check your products before leaving the store.

I find it hard to believe that my local Ace Hardware at 4870 Gilbert Rd, Chandler, AZ has boxes of Remington ammunition stacked up next to the check out register on the counter. The one check out person was tasking over at the candy area, and if I was so moved, could have easily grabbed a box. With school shootings etc, I find it hard to believe that ammunition is treated as an impulse item and not secure. Really bad judgement from my point of view. Could you ideally have it locked up or at least under the counter to help avoid it getting into the wrong hands? You might think I am some ultra liberal. Wrong. Just tired of people getting shot and schools attacked by people who are mentally unstable. Wake up Ace Hardware!

You don't have as many options either. Take screws for instance... I am dry walling and have gone through a dozen boxes of screws from home Depot without a glitch. I tried ace... I could only buy ace brand there, and they are more expensive... Nor were the larger boxes cheaper by the weight. You may expect higher cost to mean higher quality - Nope! When I used the ace screws, several snapped under the torque of my driver, and I kept getting painful metal splinters in my fingers from the spinning screws. Neither has ever happened to me using the drywall screws from HD... Plus screws are cheaper in bulk at HD. That's just one example... But after numerous bad experiences, I won't buy more ace brand. Closer proximity is not worth the extra expense to me.

Love my local ACE but the online site is horrible. Experience was a disaster from beginning to end. I have looked online and have never seen such horrible ratings for an online store so I guess I am not the only one. Stick to reputable online vendors folks such as Amazon.
Tim J

Do not order from Ace if the product is not already at the store. They will lie about the delivery date and all they will say is, "We apologize for the inconvenience". This canned answer does not fix anything or make anything better for the customer. It just shows that you do not actually care about my inconvenience and you have no plans to address it in any way.

Good luck researching the products on the site."Overview" no link, specs, the same, reviews? Good luck. Many items do not match store inventory so you may drive across town when the item was in stock the nearby Ace. Yesterday the Paypal link was inoperative, website insisted I was not a Rewards member, curbside pickup did not have my complete order, etc. I love to support local businesss e.g. I will pay more) and the help and advice is miles ahead of the Big Boxes, at least in my experience, with two stores I use but these are franchises, and all the good and bad that this implies.So go old school-: call or better yet go in person. Ace: many of the products are needed that day when you are in midst of a project-don't compete with the monoliths, so play to your local advantage and clean up your online act.

Even though Ace Hardware does not regularly send its customers a request for feedback, my wife and I felt we had to give Jeffrey at the Clewiston Florida location, the credit he deserves. He is an exemplary employee, who goes out of his way to help the customers. He walked us through the entire process of repairing a rotted ceiling plank, and made sure we had all of the necessary materials and tools to do the repair. In fact he went as far as drawing pictures to illustrate the steps needed in the repair process. Jeffrey thoroughly answered all of our questions. He was patient, polite, extremely knowledgeable, dedicated and cares about his customers. He is a terrific asset to Ace Hardware.

Have been an Ace Rewards member for several. Have recently disenrolled from program. Seems like everytime I presented promotion discount card for item, store indicated the item was already "on sale" therefore making the card worthless. Seems counterproductive to lure customer into store with promotional offers, only to find pricing is significantly above competitor prices. I try to be a supporter of small business but enough is enough with my Ace retailer.

Very unhappy with Ace hardware, we bought a 28 inch snowblower and the chute doesn't work and Ace would not pick it up for us, we have no way to deliver it to them. Very bad customer service. We haven't had it 30 days yet so it's still under warranty. Very unhappy

I ordered a left drain bathtub, but they shipped the right drain tub. In addition, I wasted my time picking up and returning the tub to one of the Ace location.

I was overcharged for two items I purchased. When I brought this to the attention of the clerk, a supervisor came over and said my refund would be less than the difference in the prices because I had used a coupon. I was given a refund of less than ten percent of what I should have received.

Don't buy from this business!
They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store!
I am out nearly $200 for the defective thing and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

It's sad to say that ace won't help the consumer on returning ANY hurricane products. Purchased a generac generator and extension cord. Found my old extension cord and try to return the new one and was told ALL ace hardware stores will not honor any merchandise bought for hurricane relief.so revenues far exceed then helping customers. Sorry to say but had no problem on returning stuff to Home Depot.