Ace Hardware

On 5/22/23 I purchased a GE Universal remote to control my Vizio TV it would not set up or work the TV, today I went to return the remote for credit and was told I could not return it because I had opened the package. I told the clerk if I did not open it, I would never know if it would work or not. I was rather shocked to see that an Ace Hardware store would not credit me for the remote that I purchased that would not do what I bought it to do. He also told me I did not read the directions correctly; I told him the directions were inside the package I had to open it to get them. I told the man that I would never buy anything else from that store. He went on to tell me he could not resale it because it had been opened, he said he would lose money and must just throw it away, I told him that was what I was going to have to do. He said if I went to Best Buy and bought something and opened it, they would not take it back. I went on to tell him this was America and most retailers will allow you to return merchandise for a refund. That is just common-sense customer service. At the end of our disagreement regarding the return he told to get out of his store, The price with tax was $9.23 it is a sad day when a store owner would pretty much run a customer off and loose future business over $9.23. The guy was abrasive and confrontational.
The store was Elistway Ace Hardware Jacksonville, FL ******* on the Westside of town.

Very nice people greet you when you enter the store not bad on some things.
Over all its my number one Ace hardware store.

I love Ace easy to find what I need! Always helpfully team members. Great prices, only wish you had Military discounts.

Went in for a key; some cable ties. Key was "difficult" to dupe. Man took his time: got it "right".
You don't get this at the big big box.

Stupid staff, High prices compared to True Value hardware, Zimmerman's and other local hardware stores.

I hate plumbing. She always helps me figure it out. Makes my life soo much easier. Love my store!...

I will NEVER do curbside order again! After calling twice- they STILL didn't process my order. No email from them - no call! So angry!

Never been in this store before, I stoped in to get a key made, customer service was great. Very helpful

After seeing that ACE hires mask-holes that actually ATTACK shoppers and refuse entry to those who choose not to wear a mask, I'll never shop there again. We aren't a communist country.

Three craftsman power washers all of them sucked and the returns and customer service rude and unhelpful also

The larger gentlemen is such a great help finding things that I need also the cashier is wonderful too. They are very helpful. I love this place.

This hose was bought to replace one (different brand) that burst after less than a month. It is great so far: stronger and hasn't kinked once.

Very helpful but selling at times cheap quality parts, they're making great margin, yet don't like to honor their return policy.

Never recieved my package. So I called customer support to be put on hold and after 10 minutes of holding hung up on. Finally when I reached someone they told me my package would be here that night, it wasn't. Next day called again and they said it was delayed and would be here the following day,, it wasn't. Next day I called again customer support tells me I need to call their carrier because it's out of their hands, then tells me once I find out to call them back and let them know what GSL said! So I not only had to do all the work looking for my package through thecarrier THEY chose, now I'm supposed to let them know as well. They might as well give me their job at this point because they did NOTHING for me! The carrier lost my package so I had to call Ace back to get a refund to which they only refunded my shipping. So I had to call again to get that fixed! All in all it was about 7-8 different phone calls just to get a refund. I'll NEVER order from ACE again! This is not the first time this has happened with an order either but I thought I'd give them the benefit of the doubt, never again.

Every thing is high price and made over seas on pennys on the dollar. Store hours are horrible so is there return policy.

Ace hardware always has the the parts and tools i am looking for the bolt and nut selection is unbeatable

Was told to leave the store after asking them to put up an American flag out front. Was told I was harassing the employees. Disgusting.

HR department very rude, gossipy and cliquish. Extremely disappointing to see grown adults behave this way. Not a good example for anyone.

I go to Festival Plaza and I often find what I look for. Staff is great. In particular, Mr. Densel..

My review will describe the horrible customer service of my local ACE hardware store, 2266 Nostrand Ave in Brooklyn, and it's corporate office. The staff at 2266 Nostrand Ave showed negligence when I asked about the return policy and they never acknowledged it. This consumer complaint has not been resolved and I was met with rudeness by the local store management, incompetence, and bureaucratic delay tactics. ACE's corporate customer service department was no help either.

I was misled about ACE's return policy and was told I could return my items with a receipt before 30 days. I was NEVER told by the store the items must be unopened. I requested a refund and even offered to accept store credit when I returned the "like new" items. My complaint was met with horrible customer service and a dismissive attitude.

My attempts to resolve this at the corporate level were unsuccessful also. I made four phone calls and ACE's customer service department reached out to the store twice. But, ACE's negligence was never acknowledged and I was even misdirected in an attempt to dismiss my efforts. This included telling me to apply to their Rewards Profile program. The 2266 Nostrand Ave store wanted me to go to another ACE hardware store and ask for a refund. These were classic misdirect tactics that are unacceptable. They show a attitude that does not value the customer experience nor value return customers. There was never an attempt to admit poor customer service and resolve the dispute. I feel I made every attempt to resolve this issue with the 2266 Nostrand Ave store and corporate headquarters.

Customers who wish to shop at ACE need to know how poor their customer service, from the local to the corporate level, really is. I hope this review helps customers when they decide if they will spend their hard earned money at the 2266 Nostrand Ave ACE store. I feel customers are better off taking advantage of better return policies at Loews or Home Depot.

Ace is the place with the hapless hardware dolts.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade of contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me.

I purchased an Ace component (for about $10.00) online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is clearly marked with an Ace "Promise" Satisfaction Guaranteed. Their, so-called, Satisfaction Guarantee isn't worth the cardboard it's printed on.

I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim.

Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one.

Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary.

There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace.

Yesenia is always a very professional member of this store. Malia always has a smile. I love coming to the store. Always welcome Proffessional.

I ordered a $16 charcoal grill to be delivered to a local store. Was give an 1 week delivery window. The item was delivered damaged and the store saod they would send it back and that we would be getting a replacement a week later. A week later came amd the store was told that the item was left at the warehouse. I called customer service at thos poimt, explained my concern to several reps and was eventually escalated to a manager named Adrienne. I asked Adrienne if they could just send the item to my house sonce we were so far behind. He said he understood but could not change the shipping time or location at this point. He instead offered me a full refund and said that he would have the store bring it to my house when it does eventually arrive. I accepted and we hung up. Adrienne called me about 20 minutes later and said that he was only able to refund $10 pf th3 netire ammount but wpuld be happy to sign me up for their rewards program. He said that the store would not deliver the item. I now have no idea when I am or if i am gettimg the item and I omly have a partial refund. The title says it all. This company is absolute Trash.