Acme Revival

Had them purchase my nitrogen generator back in November. Check came quickly and they made the pick-up easy.

Chat agent (don't remember name) was great yesterday despite us ending up not buying anything. I highly recommend this.

Acme repaired our patient monitor. Small issue but they had it done and back to us in a week. Will work with again.

The biggest thank you to Lisa over chat today. She does this company proud! Helped me sort an issue with our device fast and politely.

Agent Richard was a big help today. Still not sure why phone support doesn't exist anywhere these days, but we got it sorted out. Thank you.

Arrived three days early via air shipping and it's been working great since. Would use again if the need arises.

Lyn did a great job helping me today via their support chat. She was kind, patient, and best of all very helpful!

For a used auto-clave the chamber is very clean and they replaced all the filters. Reservoir was clean as well and trays weren't bad either.

All was good but wasn't aware that a manual wasn't included. I guess their website but tough reading through 500 pages on a computer.

We purchased their new autorefractor at their launch event. For this type of device their price was great.

I needed a very specific cable for my Stryker Command 2 machine and I couldn't find it anywhere else!

Sold my Bernina sewing machine for $585 or so and it was real easy. Happy to leave a positive review.

Third device from them and no complaints here— even with the older stuff. Would recommend to those needing a refurbished fuge.

Got a very good deal on an AED that arrived in like-new condition. New device costs nearly 5-times as much and glad we didn't go the route.

Acme repaired our ResMed within 2 days. Would highly recommend even over a local service. The whole process was easy and affordable.

When I call customer service, their computer recognizes my phone number and I'm told that based on what they anticipate I'm calling about, I'm not allowed to speak with a rep, but I can send emails. Since I was calling to tell them that they sent me an extra cardiac monitor valued at $600, I figured they must not care to get it back, so just left it at that. The next call I made was regarding a machine that I did pay for. It did not have a connection for a BP cuff, and since it was a patient monitor, that's pretty important. I got the same response to my phone call, so I started emailing. I was first told that the cuff wasn't warrantied. I said that the problem wasn't the cuff it was that the machine had no connection for the cuff. After emailing back and forth for 2 weeks, they again denied the claim, so I was stuck with a new, but useless cardiac monitor. Luckily the monitor fell off of the IV pole and broke. They do cover accidental damage, so I was able to return it then. I have no idea when I'll be getting the replacement. In the meantime, I ordered another cardiac monitor to replace the one that will probably take 3 months to return. 3 days after my order, I received an emal stating my order was canceled at their discretion. They send out junk and when you try to get it fixed they identify you as a problem purchaser and deny you the ability to purchase in the future. Let me also say that I had bought multiple IV pumps from them in the past, so I wasn't a one time shopper. The entire time that I was getting screwed over by these guys, each eamil had the slogan "100% satisfaction isn't just my goal, it's my job." What a joke. I would never recommend Acme Revival.

They repaired out Autoclave that Tuttnauer said could "not be repaired." Will recommend to colleagues.

Received our PHILIPS FRx AED for our office today. Saved lots over new and you would never know the difference.

On 8/2/23, we purchased a Pelton and Crane OCM Autoclave from ACME REVIVAL for $1245.96, which included a 2 year warranty. The machine arrived on 8/22/23, a week later than expected, worked one time and then would not heat. We contacted the company through online chat because, even though they advertise a customer support number, the only way to communicate with this compamy is through online chat. We were sent a shipping label to return for repair via UPS. We packed the autoclave in bubblewrap, placed it in a large box and then used a second box, which we broke down, to surround the original box for extra protection, taped the entire package closed with shipping tape and sent it out on 9/11/23. On 9/20/23 we received an email from this company stating the returned item did not qualify for their return policy because it had been damaged by the carrier en route and they were returning the autoclave to us. The only option they gave for us was to file a claim with UPS. ACME REVIVAL INC got to keep the 1245.96 we paid to them and then deny any further service, even though we paid for a two year extended warranty, on a machine which they sold to us even though it was a defective product. When trying to file a claim with UPS, we were told the claim had to come from ACME REVIVAL INC, as the return shipping label was under their name and account.
When we told them this information, their only response was to repeat the original message that the package was damaged, they weren't going to do anything about it, contact UPS...etc. What a scam! Sell a defective product, claim it was damaged when the customer returns it for repair, blame the carrier, refuse to acknowledge what the carrier requires to file the claim, and then keep the money without any further action, regardless of paid warranty. A damaged package arriving to this company for repair is their lucky day! A more suspicious person might question who actually caused the damage. Stay away from this company.

DO NOT PURCHASE FROM THIS COMPANY. This is by far the worst company I have ever purchased anything from in my professional career. I spent over $4000 on a fundus camera to better serve my patients. Initially, there was issue with the software, which they corrected, so I thought we were off to a good start, however, once I got the software working, it became clear that the images weren't clear. Reaching someone over the phone is impossible, so you have to get support tickets. These take days to have someone get back to you. After months of back and forth, I had yet been able to use the machine for actual patient care. Technicians weren't able to resolve why the images were cut off, so they offered to send a n ew DSLR. I received a new attachment, only to have the images to appear the EXACT SAME way. The technicians told me they don't know why it's happening or how to fix it. Finally, they told me to just return the entire camera under warranty and bring it unpackaged to a carrier facility. I brought it in to which the company packaged it and shipped it out (as I was instructed to do by ACME). I was informed by ACME that there was supposed damage during shipping that caused an internal piece to be damaged. I received no images to indicate that the box was somehow damaged during shipping or anything to indicate the actual shipping was the issue. Rather, I was showed images of a dismantled machine claiming the damage was done by the carrier facility and that the device would be returned to me. Damage that was likely there BEFORE I received the camera and why it never worked properly. No help as to how to fix it or that anything could be done. The entire process has been over a year with no resolve. The staff here is not helpful and looking further, it appears this company does this frequently. They are fraudulent and gave the worst customer service I have ever experienced. They are scamming people out of money for products that are not adequately refurbished and making people pay for additional warranties that they will not grant and just blame the carrier facility. 0 out of 10 stars.

All received. And good so far. Will use them again & I highly recommend them,

Two days late with UPS but it's here and working fine. Prob UPSs fault but put us behind...

Todo llegó a tiempo y en buenas condiciones. A una de las unidades de EKG le faltaba un clip de banana, pero de todos modos ni siquiera se suponía que debían incluirse, así que no se preocupe.