Addcarrental

I would just like to write my experience and inform potential customers about car renting company called addCar Ulica Sandora Brescenskog 1, Zagreb, Croatia and broker called ECONOMY BOOKINGS.
Due to needing a car upon my trip and to show a friend from UK my native country of Croatia I rented a car from this company through broker called ECONOMY BOOKINGS, on the broker website and my voucher renting terms were as follows "KIA PICANTO MINI or similar" pickup at 11pm, company representative will be waiting at the departures section near the elevator with my name on the board and I paid deposit of around 115€ upon booking through the website.
My airplane landed to Zagreb airport at 10:30pm, at 10:58pm I called the company representative to ask where are they, they said that they are coming and to be at the departures section, at 23:04pm I called again to see where exactly they are, they said they are coming and to be at the departures section. Company representative arrived at 23:10pm in Lancia hybrid with my name on the board and brought me into the company office near the airport.
We spent there at least an hour where he explained to me terms and conditions and said that he will charge me extra fee for off working hours as they work until 11pm but nothing like that was written on the broker website in the headline along with model of the car and alloted time for picking up the car. When I said that to him he said he has to charge me off working hours fee otherwise his supervisors will be asking questions and to complain to the broker and to ask a refund from them, he also gave me customer care email from the company addCar Ulica Sandora Brescenskog 1, Zagreb.
I was surprised by the lack of that important info in the headline on the voucher next to the alloted pickup time upon booking the car from my home in Dublin but due to being late in the night at around 00:30am and having no other option as I didnt want to sleep on the road or wait for at least 30min for taxi as there were no buses working at that time I was forced to sign the rental contract even though they claim otherwise and that it was solely my decision, also they took a 200€ deposit for insurance purposes and claim to refund it upon 45 business days.
I contacted company CEO Toncica Bogdan to ask her why did they charge me off working hours service fee as I came on time and their representative was late and asked them to please refund me that fee as it was unjustly charged which she refused insisting it was my mistake even though I have the evidence on which I base my claims and can provide them upon request.
My only mistake is renting a car from that company and broker as they gave me a very negative experience doing business with them. I hope nobody repeats my mistake and I would appreciate if people would write their experiences to know which dealers of products and services to avoid, we have to reward good customer service and punish the bad customer service.