• ADOR

ADOR

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Overview

ADOR has a rating of 4.2 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ADOR most frequently mention customer service, good quality, and shopping experience. ADOR ranks 75th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
2
Negative
11
40
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How would you rate ADOR?
Top Positive Review

“Love Ador!”

Christine N.
9/25/24

I received my order today and am so pleased with the quality of the items. Fabric is very nice and everything is lined. True to size. I also had something come up that required I speak with customer service. They handled the issue promptly and even better than I could have expected. I will be shopping here in the future!

Top Critical Review

“Communication from Australia? Forget it!”

Melissa S.
8/16/24

I have recently received my Ador order. Nothing wrong with the outfit, except it doesn't fit. So I have tried to send 3 emails to the company so far to get it exchanged. Their webwsite is horrendous as it reverts back to the order page, where (unbelievably) my order is not on it. Yes, I have received it, but shouldn't it still be accessible (in my account) online to go ahead with the exchange? Nor do they accept PDF proof of payment through Paypal. I'm wondering if the site is legit as none of my emails are getting through either through *******@ador.com or *******@ador.com - maybe this company needs further investigating.

Reviews (211)

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customer service (27)
Thumbnail of user debrao230
Pennsylvania
1 review
4 helpful votes
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April 8th, 2022

I order a 2x and the shirt I received was the size of a medium. Very hard and expensive to return and get the right size
I will never again order from them and will tell all my Facebook friends about my horrible experience

Thumbnail of user lindad2455
Ohio
1 review
9 helpful votes
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June 12th, 2022
Verified purchase

On May the 10th I purchased some garments for which they have not yet arrived the money was immediately taken out it is now June the 11th that package has yet to arrive in Indianapolis In. There is no phone number that you can call to reach anyone every time I try to reach customer service I'm told to supply a ticket I cannot supply a ticket, your system kicks me out and says basically there is no order to reply a ticket. I have had no help. *******@yahoo.com *******669. Please Reply.

Tip for consumers:
Don't. Poor customer service. I can't make contact with anyone. Just an email stating to make a Ticket. You cannot access the Ticket process. But they have taken the $85.00 from my account.

Products used:
NEVER RECIEVED YET!!! IT'S BEEN A MONTH. AS OF JUNE 10TH.

Service
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Returns
Quality
Thumbnail of user slviadeg
Portugal
1 review
1 helpful vote
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August 1st, 2021
Verified purchase

Their dress exceeded my expectations in every way! I am extremely satisfied with the quality and the perfect fit. It's truly a spectacular piece, and the exceptional attention to detail is evident in every stitch. I couldn't be happier with my purchase!

Thumbnail of user jackd1177
Texas
1 review
0 helpful votes
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November 6th, 2023

Bought what was supposed to be a "coat". I wear a 3XL but bought a 5XL in case. The thing they sent me wasn't as thick as a light sweater. The sleeves went down half my arms. I asked for a refund, but they wouldn't authorize it unless I paid return postage that was more than what I paid for the coat itself. Bunch of crooks.

Thumbnail of user nikkih214
GB
1 review
22 helpful votes
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August 13th, 2022

This website needs to be closed down. They will not refund you just don't bother. Quality is awful nothing like the photos- it's laughable. If you are dressing as a clown or elvis maybe

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Value
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Thumbnail of user lucas707070
Florida
1 review
14 helpful votes
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May 25th, 2023

This company uses the images of other companies, when you receive the product you will disappointed, very poor quality! Don't waste your money and time, it comes from China.

Thumbnail of user joyf208
Ohio
1 review
5 helpful votes
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May 6th, 2023

Every item I ordered was awful, cheap, just bad quality. I have been emailing back and forth several times and they have still yet to provide their return address. NEVER order from this site!

Products used:
Clothing

Service
Value
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Quality
Thumbnail of user johnnyg412
North Carolina
1 review
0 helpful votes
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September 26th, 2023

I purchased items from Ador and I was thoroughly disappointed. The pictures, the colors, the designs, and especially the material were not as described. When I contacted the company to request a return I was told that I need to take pictures of the items and barcode associated with each item. I did that and uploaded the pictures for the return. After doing that I was informed that I would have to $50-$60 to return the items or keep the garage and receive a partial refund. Which would be the difference. That isn't fair. Do not buy from this company

Thumbnail of user jeanniem167
Illinois
1 review
4 helpful votes
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June 10th, 2023

Ador does not have an email service and their service ticket system does not work half the time. I ordered a size 2XL, Ador sent a size XL. I sent 4 customer service tickets and received no reply. I also sent 4 emails through Eechic.com who owns Ador.com. No reply.

Tip for consumers:
I have a last resort. I can go to my bank to file a purchase dispute, then show them all my emails and service ticket requests. The bank will take the money directly from the bank account of Ador.

Products used:
2 dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirzac4
Mexico
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

ME GUSTÓ MUCHO EL DISEÑO Y MATERIAL DEL VESTIDO QUE COMPRÉ, ES IGUAL A LO QUE VI EN SUS PROMOCIONES.

Thumbnail of user zoemmccormack
France
1 review
0 helpful votes
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December 4th, 2023

Complete fraud, the products you receive in the package are not what's on the photo. Yeah the product page photos look cute but in your package you get a completely different item.

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Value
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Quality
Thumbnail of user wadsona
DO
1 review
0 helpful votes
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August 1st, 2021

Was referred to this site by a friend. I place my first order which arrived in 7 days, Im so happy with my products that I already placed a new order. I truly recommend them

Thumbnail of user flpakrbakr
Florida
1 review
2 helpful votes
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August 12th, 2023

Bought a dress that looked gorgeous on model. The fabric is so cheap and see through. I'll never buy another thing from Ador.com. The photo on the right is what it's suppose to look like.

Value
Shipping
Quality
Thumbnail of user biancaa66
Poland
1 review
0 helpful votes
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August 1st, 2021

I sent an email inquiring about my package and they replied to me so quickly! Very professional and when my order arrived, the quality was superb. So satisfied specially I didn't pay so much.

Thumbnail of user katerinag32
Israel
1 review
1 helpful vote
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June 14th, 2024
Verified purchase

Очень качественно пошито.
На фигуре очень красиво выглядит.
Быстрая доставка.

Thumbnail of user annies243
GB
1 review
7 helpful votes
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November 6th, 2021
Verified purchase

This was the worst experience I've ever had purchasing something. I ordered this so that it would arrive in time for Halloween. The website clearly stated that the delivery time was 4-7 business days but it eventually came in 11 business days.
When I got in touch with customer service about this, at first I got automatic responses with an order and tracking number I already had (but was not working) and then finally got a reply from some saying that I'd "misunderstood" their order procedure and the 4-7 days is how long it takes to ship, once it's sent for shipping, not once I've ordered it and they took four days to send it out. What other company gives you a timeframe that isn't from your order date but is from whenever they've got around to sending it?
When it finally did come, you can tell it was made in a rush, and some parts aren't even finished! The straps of the dress aren't attached to the dress! It's extremely poor quality. A product I would not wear, that did not arrive in time to wear it. Really disappointed in the product, the delivery and the customer service.

Tip for consumers:
The delivery time will be longer than stated on the website.
You may need to sew parts up yourself as it may arrived unfinished.
Customer service will not help.
If you return the item, you will have to pay a huge amount in postage to China

Products used:
Halloween Costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user phillips565
California
1 review
4 helpful votes
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May 8th, 2023

Just received a notification that a three week delay in shipping and no refunds are possible. That will be the last time I order from a company from China. Should have checked the reviews. SCAM

Thumbnail of user msbozalo
Canada
1 review
3 helpful votes
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July 26th, 2023

Product not even close to pictures, fabric not even close to advertised. Scam. Selling rugs using photos from famous brands. Need to be closed and punished for misleading and stealing.

Tip for consumers:
Scam. Stay away. Even expensive for rugs they selling as clothing.

Products used:
Didn't use any. It's rug and not even close to advertised products

Service
Value
Shipping
Returns
Quality
Thumbnail of user karac163
Rhode Island
1 review
6 helpful votes
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July 14th, 2022

I purchased a large order (over $350) of summer clothing. When the box arrived, it was packed tight,; consequently, my summer hat was crushed. The clothes didn't fit except for two pants that I chose to keep. I immediately started the return process. Every time I did, I never received a return ticket from Customer Service. There's no customer service phone number. I sent an email no one responded. I tried and tried to get a return address to mo avail. This company does not list any contact, phone and address on its website. It does say returns are sent to China but no address. I went to UPS and they encountered the same problems. I was well within my 14 day return process but because no one got back to me, I didn't receive a return ticket, no customer service phone number, and no return email it was getting to late. I still have one more day but I have no information how to return. UPS also told me with an ddress to China for a return it would cost me over $200 for their box with return. I have never in my life experienced such a scam of a company ordering my clothes in good faith. I am now out over $350 with two pants from my entire oder. DO not order from this company. They took my money and kept it with zero option of me returning because nothing is available on their website except for the return ticket which they never sent to me after filling out the required ticket information. And emails that were never returned for help stretching out the process on their end do I would ho over the 14 days.

Service
Value
Shipping
Returns
Thumbnail of user miab216
District of Columbia
1 review
1 helpful vote
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September 29th, 2023

This is a huge scam,the quality of fabrics & colors are not as described on the web-site.
If you try to return... there's no why to be able to return items...just be aware of ador.com...!

Thumbnail of user beautybynatascia
California
1 review
0 helpful votes
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December 14th, 2023

I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.

The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especially considering they were intended as Christmas presents.

When I reached out to customer service for a refund, I was met with a cumbersome return process. Instead of acknowledging the substandard quality and inconvenience caused, I was asked to cover the return costs to their warehouse in China. This approach not only added to the frustration but also highlighted the lack of responsibility for their misleading product descriptions and poor quality control.

Furthermore, the return process proposed by their customer service team was time-consuming and impractical, given the approaching festive season.

I strongly advise potential buyers to reconsider purchasing from Ador, as the discrepancy between advertised product quality and reality is vast. Moreover, the customer service's handling of the situation lacked empathy and a proactive solution for the inconvenience caused to customers.

In summary, my experience with Ador has been thoroughly disappointing, from the misleading product descriptions to the unsatisfactory customer service. I would caution anyone considering purchasing from them to be wary and consider alternative options that prioritize product accuracy and customer satisfaction.

Tip for consumers:
Disappointing Experience with Product Quality and Customer Service

I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.

The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especia

Products used:
None of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user annam2575
Poland
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Sukienka za duża. Noszę rozmiar 40 a zakupiłam rozmiar L.

Thumbnail of user mariamas7
Norway
1 review
3 helpful votes
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October 4th, 2021

If I am size 14 UK 40Europe. What size in trouser should I order here? Confusing I have a centimeter tape line here. And measuring my self does not match with yours

Thumbnail of user dgrahamsuite3
District of Columbia
1 review
3 helpful votes
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September 29th, 2023

Impossible to contact on returns! You're stuck with it. Sizes are wildly off!
That offer you only pennies for your returns! Total Chinese scam!

Tip for consumers:
Horrible app!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyg2061
California
1 review
6 helpful votes
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August 1st, 2023
Verified purchase

Cheep clothing and sized to small when tried to return but made it difficult only got 10% back in future purchases

Tip for consumers:
Never order from ADOR agin!!!!

Products used:
None

Service
Value
Shipping
Returns
Quality

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