• ADOR

ADOR

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Overview

ADOR has a rating of 4.2 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ADOR most frequently mention customer service, good quality, and shopping experience. ADOR ranks 75th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
102
Neutral
2
Negative
11
40
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How would you rate ADOR?
Top Positive Review

“Love Ador!”

Christine N.
9/25/24

I received my order today and am so pleased with the quality of the items. Fabric is very nice and everything is lined. True to size. I also had something come up that required I speak with customer service. They handled the issue promptly and even better than I could have expected. I will be shopping here in the future!

Top Critical Review

“Communication from Australia? Forget it!”

Melissa S.
8/16/24

I have recently received my Ador order. Nothing wrong with the outfit, except it doesn't fit. So I have tried to send 3 emails to the company so far to get it exchanged. Their webwsite is horrendous as it reverts back to the order page, where (unbelievably) my order is not on it. Yes, I have received it, but shouldn't it still be accessible (in my account) online to go ahead with the exchange? Nor do they accept PDF proof of payment through Paypal. I'm wondering if the site is legit as none of my emails are getting through either through *******@ador.com or *******@ador.com - maybe this company needs further investigating.

Reviews (211)

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customer service (27)
Thumbnail of user timm1706
GB
2 reviews
13 helpful votes
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May 23rd, 2023

I ordered an item which when it arrived looked nothing like the advert, the quality was very poor. I have contacted customer service with a ticket for return 3 times with no success. I do not recommend anyone purchasing from this company. Do not part with your money you will never see a refund. Does not even qualify for one star.

Products used:
Non, shocking quality, didn't look anything like the site pictures. Just a con really

Service
Value
Shipping
Returns
Quality
Thumbnail of user bs708
Arizona
1 review
1 helpful vote
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October 28th, 2023
Verified purchase

This bathing suit I had to throw out. It was garbage. Don't order from here.
The top material wasn't even joined so boobs fell out. Size was all wrong to what their sizes said. See through material. Horrible

Products used:
None product was Garbage

Service
Value
Shipping
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Quality
Thumbnail of user fabriziav
Italy
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I tempi di consegna sono stati un po' lunghi ma il tessuto e il modello del vestito sono molto belli

Thumbnail of user vidya1976ram
New York
1 review
5 helpful votes
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August 2nd, 2023
Verified purchase

Picture shows its a good quality and perfect fit. Each dress not even worth for $1, it looks like they are getting the cloths from the street side and selling them for $30. If you want to return the item you need to send them to their warehouse in ASIA and you need to pay for the return label. And also they process the refund within 4-6 weeks after they receive the item. They know that sending the item to any asian country is so expensive and sometimes shipment never receives the destination. They are using that tactic. Please don't waste your money because each dress is not even worth for a $1.

Products used:
clothing

Service
Value
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Thumbnail of user sol.chrom
Canada
2 reviews
6 helpful votes
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August 5th, 2023

Their web site advertises linen shirts. I ordered two XL and received cheap, thin, terrible quality cotton blends that were barely size Medium. Not worth the BS involved in returning them.

Learn from my mistake: when you see this many negative reviews, pay attention and don't be fooled by the positive ones.

Tip for consumers:
Do not do business with these $#*!s unless you enjoy throwing your money away.

Service
Value
Shipping
Returns
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Thumbnail of user jeffk1312
Nevada
1 review
4 helpful votes
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July 31st, 2023

Looks nothing like the website clothing. Very Very cheap clothing and disgusting...Please save your money, better off shopping at Goodwill if you could believe that...Money back guarantee...but you pay for return shipping back to China, Do yourself a favor,,,,,,Stay faraway from this company

Tip for consumers:
absolutely nothing like you think your getting...POOR POOR QUALITY

Products used:
none

Service
Value
Shipping
Returns
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Thumbnail of user la.handyman1
Nevada
1 review
2 helpful votes
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October 15th, 2023
Verified purchase

The picture of the item is made from a good quality material. What you will receive is a cheap garbage, You would not even place to your trash can. The site does not let you leave bad feedbacks or reviews, once you hit the submit button, nothing happens

Value
Shipping
Quality
Thumbnail of user taenk
Thailand
1 review
1 helpful vote
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August 1st, 2021

I bought this dress for my elderly mother-in-law, expectations were high from the get go, as my friends tried this seller earlier, in all took 15 days for the dress to arrive, which fell within the indicated deadlines, have to say my mother was thrilled, now that the bar is set even higher, will buy a few more dresses for myself now, definitely recommended, very satisfied,

Tip for consumers:
check the size charts prior ordering!

Thumbnail of user anulamas1967
New York
1 review
4 helpful votes
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August 8th, 2023

Terrible company. Do not buy from or support horrendous Chinese company. They owe me $55 in returns but have made it impossible for me to receive it with 1 reason after another. I'm done. I've lost the money. I just want others to know. They will not refund.

Products used:
2 tops.

Service
Value
Returns
Quality
Thumbnail of user christopherg1259
Washington
2 reviews
0 helpful votes
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November 7th, 2023

Do not buy from here, save your money, it all looks great online, but when you get it, it's cheaply made looks more like costume or something you would buy from a kids costume store. Veteran here, trust me, it's horrible, just trying to save others from a waist of time and money

Thumbnail of user screwu
South Carolina
1 review
0 helpful votes
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September 13th, 2023

This site sells worthless crap. Chinese "companies" are horrible. Bunch of pathetic child slave owners. Do not give these people your money. They pay people to write positive reviews, you can tell because of the lack of intelligence they show in their reviews. Pathetic, no wonder Taiwan wants nothing to do with China.

Thumbnail of user aparecidaodetef
Italy
1 review
1 helpful vote
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June 13th, 2024
Verified purchase

E la prima volta che ho comprato da voi. Tessuto molto bello,il modello e Como presentato.sono soddisfatta e pretendo fare altri acquisti.

Thumbnail of user gerryv8
Canada
3 reviews
3 helpful votes
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November 4th, 2023

Because i ordered a bunch if different saying t-shirts and XXL and they are to tight and they are all the same saying except one of the shirts.
I tried to return which is impossible as nothing allows it but it says 30 day return policy...BS

Thumbnail of user dianad1275
New York
3 reviews
3 helpful votes
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October 10th, 2023
Verified purchase

Product was cheaply made. Also, I ordered to 2 sizes, trying to ensure a proper fit. No luck. I tried to return it upon receipt and was not given that option. Rather, I was offered a 60% refund and keep the items, since return shipping was too expensive. I agreed, however, Ador never submitted the refund and closed the ticket!
Rip off company! Obviously a foreign company that knows it cannot be tracked.

Tip for consumers:
It's amazing Ador still operates. Totally dishonest and terrible quality.

Products used:
None. Ordered bathing suits which were very cheaply made and then not returnable.

Thumbnail of user debbieb1981
GB
1 review
0 helpful votes
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October 23rd, 2023

Ordered a hoodie, very poor material quality and sizing was small for the size ordered. Requested a return and refund, not postage option unless i sent it myself at a cost of up to £40, nearly twice the cost of the item, with no guarantee of a refund or any refund of postage. They wanted me to post it to CHINA, i am in the UK! How can they be trading, dreadful customer service, avoid them if you can.

Products used:
none, cannot return

Service
Value
Shipping
Returns
Quality
Thumbnail of user gl176
Alaska
1 review
9 helpful votes
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November 21st, 2021
Verified purchase

Very cheap quality. Returns are expensive so they offer for you to keep items and give you credit for purchase on their website. Which is still a bad deal considering their items are of very cheap quality! BUYER BEWARE! Don't waste your money!

Thumbnail of user lightintheboxf
LightInTheBox F. – ADOR Rep

Hello,

Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We are very troubled to read that you are unsatisfied with the quality of the products. We are committed to selling good quality products at an affordable price. Please tell us your order number or contact us from within your account so we can help you with this. Based on your details you shouldn't face any trouble obtaining a full refund! We also have a dedicated customer service that can be reached 24/7 from within the website.

We are looking forward helping you with this!
Ador Customer Service Team

Thumbnail of user jbm29
Virginia
2 reviews
2 helpful votes
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July 10th, 2023

Any attempt to return for refund is avoided by seller. Went through motions of inputting standard information ( poor quality) on their website, but website would not accept "submit" upload command...tried three times... Finally submitted claim via Paypal...

Thumbnail of user natalies1090
Colorado
1 review
15 helpful votes
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June 27th, 2023
Verified purchase

I placed a order cancelled immediately bc I forgot items it showed as cancelled, I confirmed with seller cancelled then they sent both the cancelled order and intended order charged me for both. Also clothes in order do not look like what I ordered. They initially act as if they care and then wanted to charge me to return items they sent from cancelled order…not taking responsibility for their mistake. Quality of product cheap also.

Tip for consumers:
Took a month to receive after ordering

Products used:
None it’s cheap clothes doesn’t look like picture

Service
Value
Shipping
Returns
Quality
Thumbnail of user jblouis2
Florida
2 reviews
3 helpful votes
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August 15th, 2023

I ordered 2 shirts. One had a bad zipper, the other one was the wrong color. Then I tried to return the one with the wrong color and it was an impossible run-around, so now I have to dispute the charge.

Thumbnail of user janicek631
California
1 review
2 helpful votes
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June 3rd, 2023
Verified purchase

I ordered Three dresses and a top. I am 5"3 and the dresses that are ankle length in pictures have to be altered. Two of the dresses looked like there picture and I am happy. The other dress looks nothing like what I ordered. The top is off the shoulder, but elastic is very tight,also in the sleeves of one dress. Sizing is good. I ordered medium and I am 5"3 and 137 lbs.
I did not try and return anything I did not like,as reviews are terrible.

Products used:
Dresses , top

Value
Shipping
Quality
Thumbnail of user monicadaucourt
Texas
1 review
0 helpful votes
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July 7th, 2023

Their site says they accept returns. THIS IS A CHINA SCAM. They also say they ship from the US-- ITS BS. If you need to return your merchandise, they send you an email giving you options to keep the merch and they'll give you like 10% back, or you have to foot the cost of the return which is like $30+ cheapest through the US postal service. Their procedure is exact: you create your own merch return label with the item # they supply. Then ship and track to some remote China address, manufacturing district...It costs as much to return to China, where they are really located, as what you originally paid for the cost of the garment. You have to then send an email to give them tracking number and wait and hope they reimburse you... I'd never order from them again... Plus the quality is super cheap

Products used:
They say theyll refund you , but it osts as much to ship back as your refund would be.

Value
Shipping
Returns
Quality
Thumbnail of user andy.shivaram
GB
1 review
1 helpful vote
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July 19th, 2023

The shirt was nothing like the picture, made of cheap polyester, not linen and not as described. Cannot return it as it is a Chinese supplier. Avoid these Chinese suppliers who produce glossy photos of apparently cheap products.

Service
Value
Shipping
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Quality
Thumbnail of user shaunnancarrow
Australia
1 review
6 helpful votes
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July 15th, 2023

I ordered a >$50 shirt and got a Psydo synthetic $2 Chinese shirt that was so small it's ridiculous. The printing was flawed which made it look like Egyptian hieroglyphics.
I tried to contact customer support, then had to download their app to seek a remedy... Yup, no reponse. So now I will dedicate 10 minutes a week to continue to advertise how scammy they are!

Tip for consumers:
Do not order this stuff, it is expensive cheap stuff.

Products used:
SHirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamz353
Canada
1 review
8 helpful votes
  • Send Message
October 27th, 2021

Worst customer service ever. I tried to exchange a perfectly good product but they wouldn't let me and proceeded to say it could not be refunded or returned. But they give you the option to choose to return it or refund it and even have a representative reach out to you the next day only to say that it's not possible. Then they send you a chat showing you what you can and cant return and it's literally more than half the store. Rediculous. So I have to pay about 80$ for two items of the same thing to which I won't even be needing one. Terrible customer service.

Tip for consumers:
go somewhere else dont waste your money

Products used:
halloween costume

Service
Value
Shipping
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Quality
Thumbnail of user michaelg6132
California
1 review
2 helpful votes
  • Send Message
July 28th, 2023

I ordered 5 shirts after seeing an add and the price was right (under 20 a shirt including delivery). They arrived about 2c weeks after payment (sooner than I expected) and are okay.

They arent as nice as depicted in the add, but I've seen worse. Basically you get what you pay for. These are very mediocre quality and I doubt they will last even a month, but they look okay and at least they arrived.

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ADOR S.
Typically responds within 2 days

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