ADT

This company is so horrible I'm so glad I canceled the same day my service was installed! Now I have to call them everyday to get my refund. They keep lying my refund was processed, 1 month later no refund. Do not get ADT! They will scam you out of thousands of dollars

ADT is not there when you need them!
When you call ADT in an emergency, no one picks up the phone, and the wait time is as long as 10-12 minutes. When representatives pick up, they transfer you to an unknown extension and that takes another 10 min wait or you end up hang up and call again. If ADT can not train its people to respond to phone calls in an emergency, it should be closed down. Customers have a false sense of security, and ADT is not a security but a plan selling company.

Upon attempting to cancel a contract after nine monthes, I was charged over $650 on my charge card on file and sent a remaining bill of over $2400 to cancel contract. I was moving due to boyfriend being deployed and that was still not good enough to cancel contract. Disputed with my credit card company but the reversed charge for the very expensive overcharge of equipment was put back on :/. The customer service agents were rude and disrespectful when I called to complain and asked to speak to a manager. I was told there was no manager and I could " google" address to send a written complaint or " google the email address. Big disappointment in the customer service and the inability to break contract due to circumstances. My advice is buy your own equipment and dont go through this absolutely horrible company.

This is the worst company will scam their loyal customers and corporate office is Beyond RUDe to customers. Trick you into contracts 3 times the normals price when you need to upgrade equipment! Would recommend this company to my worst enemy!

I'm on a 3 year contract and I deeply regret it! They raised my price this month in the middle of a contract…who does that? Isn't that the point of a 3 year contract? I would have never signed for that long if I just knew they were going to increase the price mid contract they made a point to tell me that my price would be "locked in" apperently not!

I moved as part of PCS in military. I sold my home paid off equipment and canceled services. I set up new service at new address. ADT continue billing me for closed account dispute the many times I called to close account. The finally apologized said will refund will be in mail and nothing yet. And they continue to bill me! Then send my name to collections. I called at least 6 times this past year to ask them to stop billing that I don't live there and acct paid and they continue to ignore me. This business is a fraud and I don't recommend any military member use this service at all.

3 years I have had adt, never had an issue EVER, I had a new tech come in that barely knew what he was doing come in take the adt panel off the wall, try to replace it, than put my panel back on the wall, after that all of a sudden my panel is low battery won't charge and won't work. I call to have someone come out to replace the battery if I buy it and they want to charge 152, absolutely ridiculous and than the last tech also told me that when you move they won't remove the cameras so yet another thing I have to worry about. Dont worry about getting ADT, go with someone better because all they want to do is nickel and dime you.

I spent from 8:00 am until 4:45 pm and I am still waiting on them to complete my order. I been given the wrong information about adding on equipment, I talked to 8 or my representative about t yesterday trying to get order right. They cancelled order, hung up on me. Made me go into contract I don't believe *******@yahoo.com

We moved into our new home after selling our old home. We cancelled our service for our old home. We were billed for services on our old home after we sold it. Then we were billed on an accelerated program for our new home. Over charged over a $100 in all. Customer services was not any help when I called. Basically saying nothing she could do. I would not recommend ADT to anyone. Plenty of other home security companies out there. ADT will overcharge you and their service is below average.

I was in need of a security system and ADT was quick to install. I was content. I moved and they moved with me, still ok. I was moving again and I wanted to cancel the service, that's when I learned I was in a 5 year contract. They wanted me to stay, I honestly couldn't afford to leave so I went to Blue by ADT. Better, 3 year contract and cheaper. However... No one informed me the system only operates on a 2.4ghz WiFi. I have 5G that can pause the 5G but not stay as a separate bandwidth. 3 ADT hubs later, a senior technician tells me I need to purchase a separate router that supports their system. Not happening, so I learned the hard way and paid the early termination fee. Please be aware of the contract with ADT and find a system that you can use/afford.

Trouble from the start with ADT. "Subcontractor" only wanted to install the minimum window/door sensors. I was to have up to15, he only installed 5 doors, said the motion sensors would catch anything else. Suffered through my contract, cancelled in Oct. 2021. ADT said they owed me refund. They never sent me the refund. A different, story or excuse when I call customer service. The second time I called asking about my refund (which they say I am due) they sent me a check in December with the pay to the order of: ADT Security Services with my address. They made the check out to themselves so the bank would not cash it. I have called every month since October 2021 and still no valid check. Last week customer service and complained again they said I needed to send my request to *******@ADT.com get my refund. I haven' heard a thing from them. I want my refund of $111.66 now!

Customer service sucks. I have been having issues with my alarm system: 1. It took them over four months to correct the problem. 2. I was promised I would receive credit for the time my system was down; however, I am still waiting to receive it. 3. they will tell me to call customer service, and when I call, I will be instructed to call billing or some other departments. Never-ending phone calls and no resolution. They don't seem to have internal communication.
I have called more than a few dozen times and have had to explain the situation repeatedly. Yet, the agents do not notate the account appropriately, so when I call again, they ask me to explain or transfer me to someone else, and that person would ask me to explain what I just explained to their colleague.

My Wi-Fi went out after it was repaired I was told that there would be a charge to come out and re attach my cameras. Pretty poor customer service.

This company rips off people for money i called them 2 months ago to cancel my account my account balance was $0.00 they sent to collections that I had a pay due balance of $580 they are scammers never again will I do business with ADT I will never recommend them to no one

ADT are scammers, trick consumers into long contracts. Worse customer services. ADT should be sued. Class action suite should be giving to any and everyone who obtain ADT services. I will never get recommend ADT for me or any of my friends and family. I will be sure to let everyone to stay away from ADT.

I canceled my services and did a buyout with another company a month ago. I was billed by ADT a few days ago. I have called several times just to be on hold for almost an hour. When I finally get on the phone a rep, Victor picks up and I explain my situation. He tells me to contact Safe Haven, which I did prior to contacting them. Safe Haven did their part, and told me to cancel with ADT. Long story short, he said he can't help me. I have to contact Safe Haven. I asked to speak to a manager, he says there are no managers on the floor. I asked for a manager phone number or to speak with someone else. He's hangs up the phone on me. I call back, wait another 30 minutes, and the same rep, Victor picks up the phone. As soon as I give my name, he hangs up on me. I am still trying to cancel my services with them. Straight trash

I was with ADT when they were Bricks
So for 20 years I was loyal. 3 years ago I bought a home... I had to wait Til it was ready. ADT put my account on hold. I signed another 3 year contract. Once the house was ready.
I got a job transfer, sold my home. Call to transfer service said it would be succeed in 90 days they said no problem but they cannot call. Received a cancelation bill called the agent said the cancel we charge. I explained it was temporary and I've been with them 20 years, he didn't care said had to pay it. No problem they will get their money... But I will never use ADT again and will never recommend them!

I called to get a service repair cause att was repairing a broken wire and knocked out my security. So anyhow I call to get a technician to come out and have to pay for a service call. We already pay $255.00 a month and I don't feel it's the best security out there since the customer service in a pain in my back.
How about giving your customers 1 free service repair a year? I mean you are getting rich feom your customers and without us you would be a company. Just a word of advice from a business owner that made it through covid without any grants or loans.
After we buy your systems and have a monthly service fee you would think we would be appropriated but I guess I feel my customers are number 1 to me. Have a blessed day.

My sister and I have been on two separate phones trying to cancel our ADT contract. They have transferred us kept us on hold for over and hour and said call tomorrow. The equipment hasn't been working for over a year since it worked. Had to unplug as they kept wanting to charge us to fix their equipment. Kept telling us it had a battery when there wasn't a place for a battery it was a plug into the wall. Trying to cancel since the contract would be up. No one is helping the company is playing games, not answering any of us, transferred around at least 8 times with no help. This is the worst company in the world, would not recommend it to anyone. Seniors cannot use this company to save themselves, for protection. Equipment doesn't work, can't save anyone, but yet they give you a bunch of bull while trying to cancel. May have to go to the bank and change my account so they cannot get any more from our family.

ADT have left me in a bad place, I have no outdoors security camera with floodlight never installed. The Loyalty Department never mentioned that I would have to pay for electrician to come to install the google security camera the young lady mentioned that the installation would be no charge since they're ADT security camera was not recording after midnight. As of today still no security camera installed a photo of the camera sitting on my dinner table by the ADT tech cause he was waiting on the electrician that the loyalty department had punish that would be taken care of and I would have a zero balance due when they have completed the installation... No Security camera installed yet, just sitting on my table. Pissed Off!

ADT is probably one of the more expensive monitoring services out there. I think they're overpriced and considering that I use two other monitoring services before, this one offers the least flexibility. I've used Monitronics and SafeTouch before. Both of the others offer non-wifi dependent remote monitoring service that can be controlled with my phone without depending on an existing wifi present. I can also assign codes easily for extra users to monitor entrance and usage right through the internet site. With ADT, this is not possible unless you go with their PULSE program, which ONLY works with your existing wifi. Oh, and they are about $10 more expensive per month. Too bad those other companies don't exist in the Northeast.

Most people in ADT don't know how to work the Nest system, I have spoken with several technicians and they don't know how to fix issues with the cameras, no sound ans the microphone doesn't work, if they are selling this system, they must have people that knows how to work it. Not a serious company, go with someone else.

They rope you in with a 3 yr contract in small print and then when you have to cancel in 2yrs, they want that full year all up front? Nope. If I'm being charged for the 3rd year, I'm stretching that payment out for the 3rd year. You will not get it all at once.

Don't waste your time, Use a local company. ADT is awful