American Eagle Outfitters

Today i went to AEO in Canada and it was horrible, i went inside and all the customer service employees were talking to each other and i tried to ask them something and they kept chatting, they were both employees and the other employees were helping other people, and i understand that they were occupied but the other two didn't try to help neither me nor other customer, and there were only 3 employees helping people so i had to wait until one of them was finish but i most felt uncomfortable and had to leave like that, cleaning was ok and catalog was fine too.

Last week I ordered two pairs of jeans from AEO Eur. They quickly sent me the package. The package slip included the jeans. Inside the package were 2 men's trousers and a pair of gloves. I immediately contacted customer service. It's not easy with AEO. Customer service is only available via email. So, I have to wait. I received a ticket number. So, I wait. I sent a photo. It was a no-brainer. AEO's response is that if I return the package properly and the wrongly sent items are returned in good condition, I will get my money back. So, I wait. Oh, and after much insistence, I get free shipping on my next order. Free above 100 anyway. Very poor service. Not even worth 1 star, really.

Do not trust this company they do not ship to the correct address and do not care! I ordered items that totaled over $100 and it was shipped to the wrong address, I called to let them know and they do not care. Will not ship me my items ordered nor will they refund my money

I've been shopping at AE for over eight years and I've always loved their products and customer service. But I want to warn everyone: do not shop the online store! It's been their policy for years to offer free shipping on orders over $50 - I have the receipts - but that seems to have changed with no warning. Last week I was charged $25 for shipping on a $110 order and I'm never getting that money back. Shop in store or move on, the online store is a scam.

I'll never purchase from these scam artists again. They screw up your order, then expect you to waste your time and money fixing it.

I've been with American eagle for years and all of a sudden they just closed my account after I payed them off this is a horrible company and they won't open my account I'm so disappointed horrible brand

My merchandise all smelled of a very strong order of smoke. I'm allergic to cigarette smoke... This resulted in an asthma attack during which I seriously considered going to the ER if multiple breathing treatments didn't calm things down. I contacted AE customer service. Their response: "You can return your merchandise but sorry! We won't be returning your shipping costs!" What the actual hell? Never again!

Bought identical shorts last summer through their web site, i wore them may be 5 times at most, the waist elastic band of the dark one is all loosed. The short falls down so i just can't wear it anymore. I wrote to the customer service and they refuse to replace it or refund me as it has been worn. Looks like normal to them that their clothes don't last. No more purchase at this store for me!

Absolutely terrible customer service. If you don't contact them within an HOUR, you are unable to cancel or edit an order. The online chat is worthless. Manager "unavailable" and no means of escalating. Worst response to a problem from any retail store I've ever experienced. I ordered a 34 size jean online then went to the mall and saw two other items and spent 130$. My husband tried on jeans and found out he's a 32 now. So even though I contacted them within 6 hours, as soon as I returned from the mall, they are unable to do anything to help. They've lost a customer and would have been easy to do service recovery to help turn things around. Reps online have no autonomy or empowerment to do anything but repeat "you had to edit within an hour" and stuck to the policy. Meanwhile I was busy spending money in person at AE and they refuse to do anything to help a loyal customer. So completely disappointed

I bought a pair of Khaki cargo joggers (short size 0) and a woven belt (women's small) off the website. I love these clothes. The pants are comfortable and not heavy, and the belt is good quality! I wish I had ordered the joggers in size 00 though, as they are very loose on me and don't sit on my waist where they are supposed to. The belt is also a bit too large, so I recommend if you are EXTRA petite and have a size 22 inch waist, get belts elsewhere. Overall I am happy with my purchase.

In my 33 years this is by far the worst customer service I've ever had to experience. They have wasted over 2 hours of my time now and I am being refused a supervisor so I'm just out of my rewards, out of my jeans, and out of luck. I have never been so frustrated I get a pair of freaking pants for crying out loud. I have spent over $400 here in the last 2 weeks but I will never do business with them again.

I love AE clothing. I am saddened to see that they have not taken any steps forward in 1. Reducing pollution and 2. Making sure clothing comes from workers who are paid fair wages/safe conditions. My most recent purchase was underwear and they were from 3 different locations in the world. India, China and Vietnam. Possibly Mexico too. The sewing sadly looked "off" and really made me think about who was making these clothes and how they were being treated. I will no longer buy from here. We all need to do better.

I placed an order on November 22. It's now December 16 and I still don't have it. I've called twice and talked to two people—both of whom were basically incoherent and hard to hear. Once they told me in a Friday that it would be delivered on Monday. When it was not, they blamed LSO, a local shipping co in Dallas, and told me to contact them. They don't answer the phone and their tracking number doesn't work. AE worst customer service EVER! Still don't know if my granddaughter is getting her Xmas present.

I consistently buy AE jeans because they fit better than any other brand, and the material feels good. I'm 6'1" 185 lbs, wear the Skinnies. I'm not okay with holes in them, and most of them have holes. That's a problem, I don't buy air, but that's what they sell. Sometimes hole-less can be found. The denim of one of my six pair came undone within the fabric so there are now many furrowed ridges on the thighs, see photo; that happened over a period of a few months so they were not returnable. Another problem is consistency. The skinnies now have much tighter calves than before. It's all a bit frustrating but they have the best fit.

I ordered 4 items for christmas. All 4 items came 10 days later than expected delivery date and with the wrong items. So different from what i ordered that I assume they just shoved anything in the bag to get it out rather than telling me that the no longer have the items available. I ended up having to do some last minute shopping which is not fun at all. Sent it back and still no credit on my credit card. Never order AE online again. What an inconvenience

I feel like such a fool for trusting an American company. I'm an elderly lady in UK and thought we could trust Americans but I now realise they are the money grabbing, dishonest folk most of the world think they are. For America to allow one of their companies to rip off people around the globe they must have zero self respect. I'm glad I live in UK where we still have such a thing as integrity. Shame on you american eagle. That symbol of the eagle used to mean honour to your fore fathers. You bring shame to your country.

I have been shopping with American Eagle for awhile now, since 2011. The site and in store associates are very helpful. I also love that when they give out coupons it cab be applied to both American Eagle and Aerie. All their clothing's are true to size and quality are great as well!

Went to AE in Oxford Valley Mall w/ my husband to purchase him a new pair of jeans.
Came out of the store w/3 new pair of jeans bc of Amber 839.

Amber the sales associate there on Sunday Jan 9.2022 was a great help. She ran back and front w/different sizes colors and style jeans. Also, she made a few suggestions which were great and very helpful.
My husband is very happy and we ended up purchasing 3 new pair of men's jeans

Thank you Amber you were amazing

AE you have a great employee w/Amber.

Ordered a few times, excellent quality jeans and they should be per $60 a pair. Tops are men quality, rayon is NOT your friend cheap fabric these companies use and gouge you for top $$$$.

But shipping was fast and free and over all was happy with the jeans.

I ordered clothes,an recieved clothes I didn't order,so I took everything back except 2 jeans that were 29.96,x 2 = 59.92,an they want to charge me 132.00,sorry I went to the promanade american eagle store for the returns,the girl put some on a gift card an some on my charge card,she didn't add everything right,one of the pk of shirts I didn't get,they took that off,but there has to be a pair of jeans she didn't put on,it's all messed up,if I could send over my orders that I had I would to show everyone what a cheat they are

Was trying to make a decent sized purchased but the website crashed on my iPhone and everything in my cart disappeared and I had 20+ items in there. American Eagle has lost my business because of it's $#*!ty website, incredibly frustrating experience. You would think they would invest more in there technology but I guess they don't care about their customers online experience.

The staff is extremely helpful and kind. They went above and beyond to help me find the right outfit for my date and even recommended I try the curvy jeans, which is life changing! Sometimes their size selection is low but it's because they sold out and if I wait a day or two they always have it back in stock. Love my American eagle clothes and the employees at my local store. They even ship for free to your house if they don't have your size!

I placed an order for 2 business day delivery. I checked the tracking number and there has been no movement for 4 days. I reached out to their Customer Service department and all they said was for me to wait 5 days and if I don't receive it to contact them again. Seriously? You can't even follow up with me? Or contact UPS? I leave on vacation! No merchandise, no follow up, no refund. Horrible service!