American Eagle Outfitters

I consistently buy AE jeans because they fit better than any other brand, and the material feels good. I'm 6'1" 185 lbs, wear the Skinnies. I'm not okay with holes in them, and most of them have holes. That's a problem, I don't buy air, but that's what they sell. Sometimes hole-less can be found. The denim of one of my six pair came undone within the fabric so there are now many furrowed ridges on the thighs, see photo; that happened over a period of a few months so they were not returnable. Another problem is consistency. The skinnies now have much tighter calves than before. It's all a bit frustrating but they have the best fit.

I have been shopping with American Eagle for awhile now, since 2011. The site and in store associates are very helpful. I also love that when they give out coupons it cab be applied to both American Eagle and Aerie. All their clothing's are true to size and quality are great as well!

Ordered a few times, excellent quality jeans and they should be per $60 a pair. Tops are men quality, rayon is NOT your friend cheap fabric these companies use and gouge you for top $$$$.

But shipping was fast and free and over all was happy with the jeans.

I only wear AE jeans. I ordered jeans that are a style I've never tried and they didn't fit as well as the Super Stretch so the jeans were returned. I used the AE return policy of paying $5.00 for SH and I took it to the post office they assigned. I followed directions exactly as told, however the post office employee said I owed additional $11.75. I told them AE charged me $5.00 for a pre-paid return label, however the USPS said I still owed $11.75 so I called AE. They were very kind, but only agreed to refund $7.00. It's something, but I still paid $9.75 for a $5.00 return. It's not a lot of money really, just why charge for a return label if it's not going to work? I'll just stick to returning their items at the Mall. Probably spend the same cost on fuel, but at least I can walk about the Mall and enjoy! Still love AE jeans!

They use nice stretchy materials and the jeans mostly come with an option for long and extra long which is great for anyone who is 5'10'' and up. Jeans last a good while too as most brands tend to get a hole in the knee rather quickly. As for their other apparel I've yet to have a negative experience.

I have worn AE jeans, and I turned my husband on the them. We have worn them for years and they last for years. A few years ago they stopped carrying a 16+ in store in jeans. This means we no longer get to use our military discount. So I finally broke down to order online- they canceled my order after 3 weeks passed because my jeans are no longer in stock. They're taking up to 10 business days to refund the almost $200 we spent, and I'm angry. I've been buying the jeans from Target now. They're cheaper and pretty similar.

I ordered new jeans from AE. I received USED jeans with friction wear in crotch. Smelled of perfume. Customer service was NO help after talking to two supervisors. They didn't care and offered me a 25% off coupon. I am so extremely disappointed! They wouldn't even exchange them. I have to send them back without tags and start over ordering. I have wasted soooo much time! I'm furious.

Love their clothes, specially the aerie section. The shipping is incredibly fast, I live very far away and in 4 days the order was in my doorstep. Just one thing I have to say if you are thinking to buy from them, never pay full price, if you search online you'll find lots of coupons.

My girlfriend has been a loyal customer with AE for years and lately the service has been lack luster. My girl has made two orders recently and AE has dropped the ball both times on getting my girlfriend her orders. They have however offered 15% off and two day shipping on next order which is nice but it's not helping. Get it together AE #Respectfully

This has to be the worst store I have ever experienced for customer service. They do not care about their customers at all and argue even when they are in the wrong. Basically they say sorry its your fault and were not doing anything to help you BYEE. Terrible company.

AE won't issue refunds for orders that are delivered to the wrong address, basically they won't help you at all they will blame the delivery company and you and if you call the delivery company they won't do anything. American eagle and the delivery company ripped me off with $64.93 well earned by my hard working husband shame on you AE.

I tried twice to order internationally. I'm in Thailand but I order a lot of things abroad. Both orders just never came and I had to do all the follow up. They tried to to hold off my refund when their carrier lost my package. Really awful.

I order from this company at least once a month and just love the products they have! The only time I encountered an issue is when I ordered a candle and it came broken into pieces. The representative I spoke with was helpful and kind. Their products are so cute and stylish and the prices are very affordable. Have always, and will continue, recommending others to this company.

I ordered from the website & realized after placing the order they were being shipped to the wrong address. I called to have them contact fedex to change the delivery address which the shipper can do with fedex. I was told I would have to deal with fedex myself that they are not responsible. I spoke with 4 different reps & only 1 had any idea of what customer service means. This should have been a simple fix but because ae won't contact fedex with my updated info my package is just out there somewhere. I can't change the address with fedex because I'm not the shipper. I explained this to ae reps but they won't lift a finger to help. So I am done with ae. I'm not sure why people like to create problems where there don't have to be any. Seems pointless. I will be spending my money elsewhere since ae evidently doesn't need it.

If there was an option to only give half a star that's what I would choose. I had the WORST experience with American Eagle after ordering online. Customer service was no help whatsoever and she was rude as can be. The ordering, processing and shipping procedures with these people are dismal at best. It took them 5 days just to create a label for my order and keep in mind that I only ordered 2 items! Their website constantly freezes up and apparently cannot understand a simple command. Overall it was a very disappointing, frustrating experience. I DO NOT recommend American Eagle to ANYONE!

Such expensive jeans and their skinny fit jeans are not even skinny. They look so baggy. I regret buying jeans from here! Could've got cheaper ones at pacsun or H&M. But I will say they had some nice flannels and a camo shirt which I migh purchase in the future.

The website for this store is the best. It is immaculate and easy to navigate.

Payment is secure too. The only thing you need to look out for is that there are service fees so your order may come up to a little more than you had originally expected.

I've been buying ae jeans for YEARS. I'm tall (5'11") and ae has jeans long enough for me. I'm been saddened by the company this past year. I've ordered a total of 8 pairs of jeans and only TWO have fit me close to perfect... I've even ordered identical pairs of jeans and had the inseams be FOUR inches different and waist 1-2 inches different. It's terrible. I can't rely on them for good jeans any longer. Not to mention their customer service is terrible. Has no training on products and has no helpful tips other than "our jeans can vary from style to style" this doesn't explain why I still get inconsistency even when ordering and identical pair of jeans! So sad.

When you order product from American Eagle do not plan on receiving it any time soon. It may take up to a month to receive your product if you even receive it at all. I have the absolute worst time with this store in getting what I order. I believe I am finished with ordering from these guys. Can no longer count on them. I give up - time to move on.

Worst retail company I have EVER experienced! This fake corporate greedy chain is living in the dark ages! Placed an order with this store the clothing is beyond cheap and not one item was as pictured online. If you have to send clothing back there's NO paperwork or instructions on how to do so inside the package, the instructions are very vague on their website. They explicitly said to drop it off at the post office which I did and got charged almost 13$! They refused to refund my return! They do not listen, or care to resolve anything. It's your tough crap have a nice day! Save your time and money and use better customer friendly services that have SIMPLE AND FREE RETURNS! They won't bat an eye screwing you over!

After spending a lot of time picking the items from their website they send an email that 3 out of the 4 items I have purchased (after sending me a confirmation email) are out of stock!
Really disappointed and frustrated regarding the time I spent on your website

I paid $60 for shorts that arrived clearly used. There was a bunch of sand in both pockets, and the tags were ripped off and clearly sewn back on. When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. A billion dollar clothing corporation tries to scam me by selling me obviously used clothes, and there is no explanation and no free exchange? The customer service rep also rudely hung up on me.

The site was introduced by my friend who has got several satisfactory purchase experiences for characterized t-shirts. They are well-made with good-quality materials, and what’s mentioning is that it is free for shipping and fast. I got my order today which I placed the day before yesterday, how fast and cool it is!