American Eagle Outfitters has a rating of 1.8 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Eagle Outfitters most frequently mention customer service, credit card, and confirmation email problems. American Eagle Outfitters ranks 446th among General Apparel sites.
I bought a pair of Khaki cargo joggers (short size 0) and a woven belt (women's small) off the website. I love these clothes. The pants are comfortable and not heavy, and the belt is good quality! I wish I had ordered the joggers in size 00 though, as they are very loose on me and don't sit on my waist where they are supposed to. The belt is also a bit too large, so I recommend if you are EXTRA petite and have a size 22 inch waist, get belts elsewhere. Overall I am happy with my purchase.
I bought jeans size 4 online from American Eagle, I received the jeans but it was big so I took it tO the store to exchange it with size 2, but what I received was a DRESS! I called customer service to let them know what happened they said go to the store and return the dress and you will get your money back! I went back to the store and explained everything, the store manager said I can't refund you the money because it's a dress not jeans! Well it was NOT my fault it was the associate who packed the item fault. I called customer service like 10 times, chatted with them 5 times, sent emails 7 times and since August 14 till now I didn't receive my money back nor got an honest answer! I need this to be escalated to the highest end because that is not professional way to deal with customers?
There clothes are really cute and there jeans are too but they are a bit expensive but they are worth the extra money
Shipping only took about 3 days for where i live, clothes fit to description, nothing wrong with anything!
Ordered only 1 thing, "shipped out" 3 days ago. Keep checking the tracking and says there's no details available...
I love this store and have been shopping here for years! They are on the expensive side but great quality
I've shopped at AEO for a long time! I can't tell you how many times I've ordered products from their website and I've almost always loved what I've received. Overall, the experience is pretty positive in terms of shipping. I always get my order on time. I do think that shipping items separately is a bit odd, I would prefer to have all of my items all at once as opposed to one or two things at a time but it's no biggie. As a 5'9 woman, it is difficult finding a decent pair of jeans that actually fit but at AEO there are so many different options to chose from and I absolutely adore their mom jeans.
One thing to note, if you aren't familiar with your jean sizing my advice is always measure yourself and compare those measurements to the measurements listed for the item because oftentimes their jeans all fit differently. Another thing to note is just how large everything runs. I'm more thick on the bottom so I typically wear an M/L on the top but I don't ever usually buy a large in anything AEO because almost all of their tops run really big, especially Aerie items.
I've heard/read mixed reviews when it comes to the quality of their jeans. I will admit their stretchy jeans aren't made of the most amazing-gonna-last-you-a-million-years type material but I don't mind because at least they're stretchy! I've purchased mom jeans that are just regular denim and I've had no issues with tearing or anything like that. The color of black jeans does fade over time but I think that's inevitable.
I will continue to purchase AEO jeans as they're the only ones that fit me well! I love their products and have never had a negative experience shopping with them.
Overpriced and expensive, its not a store you go to often, it isnt welcoming either. Its not like they are a well known designer place.
Wonderful jeans with beautiful design, colour and best quality, I recommend every body American Eagle.
I'll buy from their competitors from now on. Horrible "customer service" online and by phone. If you buy from them online GOOD LUCK. They are not trustworthy and don't care about you as a customer, they only want your money. We ordered a pair of jeans. Instead we were shipped a hoodie! How can these 2 items be confused by their employees?!
So I called and was told I'd have to print a return label (at my cost, rinter ink and paper wise, plus cost of my time to do it), and repackage the item (at my cost for a mailing envelope and the time costs to do this shopping and packaging), then take the package to the post office (wasting more of my time and the gas costs), then to go back on their website and place another order for the jeans!, same as I already did, but they screwed up (requiring even more of my time and energy, not to mention trusting they'd not screw up the order again). They refused to even offer me any compensation for all of this work on my part, just to correct the mistakes on their part; no discount was offered to me, I had to argue and plead my case and demand a discount to compensate me for all of this hassle which was due to THEIR MISTAKE. I was as polite as could be, and respectful yet assertive. And yet their male employees are obviously encouraged to be misogynistic due to his extremely patronizing attitude in response, including chastising me for my detailed honest experience with their company in this regard. Telling me the email communications on their end would be "terminated if I continued to be 'emotional" which is insulting and unacceptable.
A letter to their CEO, Mr Jay Schottenstein has been sent. The company produces good clothing but its the people who work there that make or destroy the company's brand. I will never again invest my time or money in this company and its products. I'm willing to pay more via buying from a more honorable and responsible retailer such as their competitors.
I just found out, AE is a supporter of LGBQT and promotes them! Not one more dime will be spent at your stores!
Site did well by me. Good coupon code. Cool shorts, easy checkout!
Si pudiera no darle estrella, fuera espectacular si usted va a comprar en esta tienda específico en el mall de Galería Dallas Tx, corra hulla de allí. Ellos van acusar a latinos de robar. Y van hacerte pasar el peor día de tu vida. Siento asco de estas personas.
Shop American Eagle Outfitters for men's and women's jeans, T's, shoes and more. All styles are available in additional sizes only at ae.com
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