• Affordable Seating

Affordable Seating

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Overview

Affordable Seating has a rating of 4.0 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Affordable Seating most frequently mention customer service, bar stools, and delivery time. Affordable Seating ranks 35th among Furniture sites.

  • Service
    71
  • Value
    71
  • Shipping
    70
  • Returns
    36
  • Quality
    70
Positive reviews (last 12 months): 96.8%
Positive
30
Neutral
0
Negative
1
19
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How would you rate Affordable Seating?
Top Positive Review

“Happy customer”

Talia K.
5/27/24

Bought metal bar stools recently. They're stylish, comfortable, and fit our bar area perfectly, just as suggested from their sales agent. Delivered a week after ordering. They exceeded my expectations with quality furniture, fast delivery, and great salespeople.

Top Critical Review

“BEWARE”

Cynthia H.
4/19/24

Ordered custom booth in white, we received antique yellow w strips throughout. Customer service provided conflicting info and they were non- responsive to resolve even when it was very clear they made a mistake. Stay clear, many 1 star reviews on Yelp! MANY

Reviews (76)

Rating

Timeframe

Other

Thumbnail of user neilj138
Texas
1 review
0 helpful votes
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May 25th, 2022

I was having difficulty finding the chairs that fit the design of the other furniture, so I reached out before ordering. Juliana was very nice and helped me find what I needed for my Indian restaurant.

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Thumbnail of user customers223
Customer S. – Affordable Seating Rep

Hi Neil,
Thank you for your kind words. We are happy to hear that Juliana was able to assist.

Thumbnail of user lorig614
Texas
1 review
0 helpful votes
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May 25th, 2022

Great experience with Restaurant Furniture. Ordered custom-made table tops. I wasn't sure what materials to select on the website so I reached out to support and Eric helped with some of the details. Thank you for your help and fast delivery.

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Thumbnail of user customers223
Customer S. – Affordable Seating Rep

Hi Lori,
Thank you for your kind words. We are happy to hear that Eric was able to assist.

Thumbnail of user jackr1249
Illinois
1 review
1 helpful vote
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January 16th, 2024

The customized booths I ordered from them look great in my restaurant. They look better than expected and are well made. The delivery time was long though, 4 weeks.

Tip for consumers:
delivery was acceptable in the end, but we wish we knew before we ordered that it will take 4 weeks

Products used:
6 custom booths

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Value
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Thumbnail of user brianl2415
Delaware
1 review
7 helpful votes
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November 19th, 2023

So, we got some cool wooden tables and chairs from Affordable Seating for our cafe. Handling the order tracking was realyl easy. They recommended stackable chairs that are perfect for surprise guests we often have during rush hours and when we need more seating space. The team at Affordable Seating is quick and on point from sales to delivery. Delivery took 10 days more than what we were expecting based on our order date but that was tolerable.

Tip for consumers:
the furniture is great. looks cool and feels comfortable

Products used:
stackable chairs, wooden tables, wooden chairs

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Value
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Thumbnail of user johnm13073
Maine
1 review
5 helpful votes
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October 8th, 2023

Purchased 60 chairs, 10 tables, and a lot of different bar stools and was I am very satisifed with the quality. The seats and tables have a good appearance that complements the decor of my business. The bar furniture is also excellent, with a contemporary style that lends a wonderful touch to the space. But what really impressed me was the excellent customer service I received. Throughout the process, the Affordable Seating crew was really helpful and responsive, answering all of my concerns and providing direction. I wholeheartedly suggest this restaurant furniture firm to anyone in need of high-quality furniture for their establishment. They have a variety of selections to choose from, and their rates are reasonable. I'm certain I'll be a return customer in the future.

Products used:
chairs, tables, bar stools

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Value
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Thumbnail of user oscarc365
Maine
1 review
1 helpful vote
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February 22nd, 2023

We bought a lot products from Affordable Seating for our restaurant and we couldn't be happier with our purchase. The mid century padded metal chairs, the french industrial bar stools, and the vintage style metal chairs all look fantastic and provide a great level of comfort for our customers. I also appreciated the wide variety of sizes and finishes available to match my specific restaurant style. The customer service was top-notch!

Products used:
mid century metal chairs, french industrial bar stools, vintage style metal chairs

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Thumbnail of user amandat1137
Florida
1 review
0 helpful votes
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May 25th, 2022

I order 25k worth of booths, paid them upfront and 1/3 of the booths came completely damaged and I had to pay to repair them. They offered to put in a claim with the shipping company and it has been 5 months and they have changed their story 4-5 times on what is going on. When I finally called the shipping company directly they said they started a claim but never provided any paperwork. When I email affordable seating they still tell me the check is on the way. They actually said they are waiting on USPS for the check. It is almost comical that they are still in business. If I would have read the horrible ratings before I ordered I would have avoided them. You should too!

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Thumbnail of user customers223
Customer S. – Affordable Seating Rep

The order was damaged in transit by the carrier. When the order was delivered months ago we offered you to pick up the damaged goods and fix them for you. You went ahead and fixed the items yourself and currently using the products in your restaurants.

You filed a dispute with your credit card company and lost. We did file the claim as we indicated but the carrier didn’t provide a final decision yet. We are in the business of selling furniture and keeping our customers happy. Why would we file the claim with the carrier and not notify you? I simply think there is a misunderstanding here. Once the carrier rules we will send you the check as told you previously.

Thumbnail of user dawnf423
New York
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

I was VERY nervous about placing this order. The reviews were mixed on some sites but it was the look that I wanted... so I measured like 5 times! I was very careful in making my selections and filling out the custom order form. I asked for a ton of samples and settled on the L shaped booth, teal back and gun metal gray base with metal feet. There was a slight delay in the delivery - but all things COVID considered, it was not significant. The packaging was nothing short of TERRIFIC. Like top notch, not a single mark on the piece from shipping. I mean, seriously it was MINT! My husband and I both LOVE the booth and the small round table. It has made our breakfast nook the hot spot to be. (fighting for the space with my college aged daughters) I am just a regular homeowner - but the booth and the table are absolutely perfect and we are so glad we took the plunge and made the purchase.

Products used:
Corner booth and small round table

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Thumbnail of user jaxtonj2
Texas
1 review
0 helpful votes
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October 4th, 2022

I purchased patio chairs for my restaurant. The chairs I ordered were exactly as described, but they arrived four days late, and I was in a bit of a rush. The buying process was simple and easy on the website.

Tip for consumers:
Always contact support before making an order.

Products used:
I bought some patio chairs from the website

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Thumbnail of user kalebf13
Alabama
1 review
3 helpful votes
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April 24th, 2023

I bought some industrial-style metal bar stools from Affordable Seating, and I couldn't be happier with my decision! The stools are not only stylish but also very comfortable. The sales agent was very helpful and suggested the perfect finish to match my decor. The delivery was on time and hassle-free. I would highly recommend Affordable Seating for anyone in the market for quality seating options.

Products used:
industrial style metal bar stools

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Value
Shipping
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Thumbnail of user fabricea5
Louisiana
1 review
1 helpful vote
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December 6th, 2022

Exceptional salespeople and high-quality restaurant furniture. The purchasing process is very straightforward and the delivery is always within a reasonable time considering all of the problems current problems with manufacturing, and someone always calls to arrange a time and date that worked for me.

Products used:
Furniture

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Shipping
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Thumbnail of user valerief343
Tennessee
1 review
3 helpful votes
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March 31st, 2023

As the owner of a small cafe, I couldn't be happier with my decision to buy furniture from this company. Their selection of chic, trendy, and functional furniture was just what I was looking for to bring a fresh atmosphere that my business needed for awhile. I ordered wood grain metal chairs with a walnut finish and black vinyl seats. They're not only stylish and comfortable but also durable and easy to clean. What really impressed me was the ease of assembly and the sturdiness of the furniture. You can easily tell that each piece was crafted with precision and care. If you're looking for top-tier furniture you will not be disappointed if you buy furniture from them.

Products used:
wood grain metal chairs with a walnut finish and black vinyl seats

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Value
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Thumbnail of user simonf214
Massachusetts
1 review
2 helpful votes
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October 7th, 2023

Ordered patio arm chairs, as well as patio table tops, table bases, and solid wood table tops for our restaurant. The furniture arrived fast and without damages. The order was without a hitch. Thank you very much.

Products used:
patio arm chairs, patio table tops, table bases, solid wood table tops

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Value
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Thumbnail of user dannyr9
Georgia
2 reviews
3 helpful votes
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February 17th, 2013

I loved how easy it was to navigate the site. It took me only a few short clicks to find the items I was looking for and the shopping experience was easy and quick too.
The graphics are a little bland and basic but it gets the job done and the pictures for the items look good so its ok.

As for the items and the service, those are good too. So overall I am very pleased with my experience with the site and the company.

Thumbnail of user amayaw4
Massachusetts
1 review
2 helpful votes
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March 20th, 2023

I had a fantastic experience with Affordable Seating and their sales agent Eric when purchasing booths for my business. The different sizes and configurations allowed me to create the perfect seating arrangement and I couldn't be happier with my purchase. The customer service was amazing and Eric went above and beyond to ensure that I was satisfied with my order. I would recommend Affordable Seating to anyone looking for quality seating options.

Tip for consumers:
call and ask for Eric!

Products used:
Chairs and booths

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Thumbnail of user andyp374
Connecticut
1 review
2 helpful votes
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February 24th, 2023

I bought a lot of different booths from Affordable Seating and I couldn't be happier with my experience with the company and the Eric the sales agent. The booths were exactly what I was looking for and the different sizes and configurations allowed me to create the perfect seating arrangements.

Tip for consumers:
ask for Eric!

Products used:
restaurant booths

Service
Value
Shipping
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Thumbnail of user jasonl899
Washington
1 review
6 helpful votes
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April 1st, 2021
Verified purchase

SHOULD AVOID this company, if you need furniture in time or if you want to get the right refund for bad products. Here's what happened to me:

(5/20/2020) I ordered 19 tables for my restaurant, which was said in stock
(Late July, 2020) Tables arrived after months of delay. It was realized that they had not been in stock - Lie
(10/13/2020) Filed a complaint about a round table which had a bad case of warping.
AffordableSeating offered me a refund for the table.
(1/6/2021) Refund check was received, however with the wrong amount. $109 as opposed to $508.
Contacted for the correct amount.

(01/19/2021)
Customer Service in AffordableSeating said, "I am sorry about this mistake, I will have the correct amount mailed to you."
As of 4/1/2021
No action since then, even though I contacted them several times to get the update for the refund check. Every time for more than two months. I got the same responses. "It is being processed by accounting department. Customer Service cannot do anything. Custmers are not supposed to talk to them. Customers can only wait. No expected date."

Do you want to do business with this company?
This company can eat up your time/effort/money/energy.

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Thumbnail of user lenat84
Illinois
1 review
1 helpful vote
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February 21st, 2024

5 days delivery for 40 wooden chairs and wooden 8 tables. Great customer service and very good packaging. 5 stars from me!

Tip for consumers:
customer service agents are very nice

Products used:
wood chairs and tables

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Thumbnail of user sophiel183
Romania
1 review
2 helpful votes
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November 29th, 2023

Bought a set of 4 metal x back patio chairs and a matching table. Delivery was a few days late... The furniture looks nice. Have to wait for the test of time and review the durability then.

Tip for consumers:
check delivery status with the customer support agents if you can't track your order

Products used:
4 x back metal patio chairs and a black metal patio table

Service
Value
Shipping
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Thumbnail of user josiec129
Maine
1 review
2 helpful votes
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December 13th, 2023

Bought a wooden dining table for our kitchen area and it looks awesome. Delivery time was 4 days with a courier service. The table looks sturdy and ordering on the website was easy.

Tip for consumers:
fast delivery and easy to use website

Products used:
wooden custom table

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Value
Shipping
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Thumbnail of user defb
Massachusetts
1 review
0 helpful votes
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October 19th, 2022

Excellent service, the tables and chairs are gorgeous, and they arrived earlier than expected! They were packaged with enough of protection to prevent damages and came right on schedule.

Tip for consumers:
Products are priucey

Products used:
Bar stools

Service
Value
Shipping
Returns
Thumbnail of user jonathanj448
Connecticut
1 review
0 helpful votes
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November 28th, 2022

The delivery time was not acceptable. Eric from support assisted me in tracking the order, however it still took more than 10 days longer than the scheduled delivery date.

Tip for consumers:
Always contact support to keep track of the delivery date

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Value
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Thumbnail of user yukii5
Florida
1 review
2 helpful votes
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April 20th, 2022

Bad service never return calls and responds.
I order boots, came damage and no refund?
It's been over 1 year, that how they do business.

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Thumbnail of user jeremys954
Nigeria
1 review
0 helpful votes
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May 25th, 2022

Bought restaurant chairs. The chairs I got were as described but arrived four days later, and I was in a rush because I was re-opening...

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Thumbnail of user customers223
Customer S. – Affordable Seating Rep

Hi Jeremy,
I am very sorry about the delays in your shipment. Please reach out to customer service when you need to place a new order and we will provide you with a nice discount to make up for that star that we lost.
Thank you,

Thumbnail of user melaniev104
Texas
1 review
0 helpful votes
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May 25th, 2022

Amazing customer service! Stan is very professional. Highly recommend them and I plan to order in the future.

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Thumbnail of user customers223
Customer S. – Affordable Seating Rep

Hi Melanie,
Thank you for your kind words. We are happy to hear that Stan was able to assist.

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From the business

Affordable Seating has been a leader in restaurant furniture sales for over a decade, building a name that you can trust. As experts in commercial design and lay-out, we pride ourselves in quality at a fair price. As a Chicago based business, with us you can shop American. Many of our wood products are made at our facility in Indiana including wood chairs & bar stools, solid wood seats, tables, booths and more. We have thousands of items in stock. Our experts have searched and found, designed, and sometimes created the best commercial furniture, to make sure that you can find what you are looking for.

Company Representative

Thumbnail of user customers223
Customer S.

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